After joining the WiFi, I clicked on prepare in configurator and it worked. You can enable that feature in the sharing menu of the settings pane. To start the conversation again, simply Apple Configurator for Mac Use Apple Configurator for Mac to deploy iPad, iPhone, iPod touch, or Apple TV devices in your school or business. Refunds. 01-31-2018 11:17 AM. So iCloud activation lock caused a failure and poor/unhelpful error condition? Click the Enrollment tab, and then click Edit. Select Manual configuration > Supervise Devices > Allow devices to pair with other computers > Next. FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info. I'd been through the Erase process enough times this week to not have much luck that it would work, but I decided to try it one more time, and also log into a different iCloud account (that this device had never been associated with) when the device came back up. Of course, I'd like to get this one supervised, but it's too old to run iOS 11. [com.apple.MobileActivation.ErrorDomain - 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3f, sub = 0xfff, code = 0x3FFE (16382)]]. Posted on 01-03-2018 During setup it states the iPad is linked to my account (it was setup once before as a normal iPad). It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. A forum where Apple customers help each other with their products. This device was previously assigned to an MDM via DEP/ABM but was recently removed. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection . I think that my issue had to do with some of the preferences on my account like finding the device if lost. Apple is a trademark of Apple Inc., registered in the US and other countries. 07:25 AM, Posted on Apple may provide or recommend responses as a possible solution based on the information . Ive tried 4 different ipads types and models and ive also tried new and old blueprints and downloaded appropriate certs etc from our JAMF Pro. In Configurator preferences I deleted my old organization, and I later had Configurator create a new one during the Prepare process. Click again to stop watching or visit your profile/homepage to manage your watched threads. Apple Configurator 2.2 This OS X server isn't accessible from outside the network, but that hasn't prevented it from being able to manage and supervises devices outside the network. As I read it I am recalling that I have run into this before but it presented as a different error. Is there a verb meaning depthify (getting more depth)? 11-09-2017 To start the conversation again, simply The latest version of Apple Configurator 2 seems fixing this issue, This site contains user submitted content, comments and opinions and is for informational purposes only. On your device, go to Settings > tap your name > iCloud > swipe the Find My iPhone button to Off. I erase the device, it restarts and goes through all the steps for setup (even though I chose to skip all steps for prepare). Click again to start watching. [https://discussions.apple.com/thread/8074031](link URL), Posted on It had a problem charging the battery which is usually fixed by re-imaging. If I get a chance I'll try to narrow it down on another device I've been having problems with. Choose Next. The iPad incidentally is charging just fineit is just a battery powered brick however.. Feb 19, 2019 9:52 AM in response to ChrisClee. If there are no administrators with a SecureToken, activation cannot complete and the computer must be erased. If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. 07:41 AM. Looks like no ones replied in a while. Right-click the device > select Restore. I have re-installed IOS at least a dozen times to no effect. [com.apple.MobileActivation.ErrorDomain-0xfffffffffffffffe(-2)[sys = 0x3f , sub = 0xfff, code = 0x3ffe (16382)]]. Wait till it get to "Location Service". then I have upload my MDM Server Profile URL into my AC2. Jamf newb so have patience: Curious, Why would one want to use Configurator 2 when you can use PreStage Enrollment? It only takes a minute to sign up. Youve stopped watching this thread and will no longer receive emails when theres activity. Connect and share knowledge within a single location that is structured and easy to search. Posted on Prerequisites for enrollment: To use Apple Configurator 2, ensure your Mac is running on 10.7 or later versions of operating systems. Choose Window > VPP Assignments. Apple may provide or recommend responses as a possible solution based on the information 11-09-2017 Failed to create activation request error 16382 Okay, I have a school iPad which was being managed using Meraki. Obtain closed paths using Tikz random decoration on circles. e. Choose your dummy MDM server and click "Next". omissions and conduct of any third parties in connection with or related to your use of the site. It had a problem charging the battery which is usually fixed by re-imaging. ({. A Factory Reset was the only thing that was working for me. Jamf helps organizations succeed with Apple. Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. 2. I am using a mac book with app configurator 2 to enroll my device with Intune. I've got an odd issue with Configurator 2 when trying to build new iPads. Insurance Originated; Contract To; Vacancy. An Unexpected error has occured with "iPad". Click the triangle next to an app to view the serial number of the devices the app is assigned to. Connect your iOS device to your Mac and open Apple Configurator. Let me know what you find. Ready to optimize your JavaScript with Rust? Why does my stock Samsung Galaxy phone/tablet lack some features compared to other Samsung Galaxy models? Hello been having this issue for a while. Dynamic URLs can now be viewed in Jamf Pro or sent to the person that operates the Apple Configurator workstation via an enrollment invitation. melbournenoob, call omissions and conduct of any third parties in connection with or related to your use of the site. ( { FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info."; Information and posts may be out of date when you view them. Failed to create session info: Failed to retrieve session info. After this go to Apple Configurator 2 and prepare the iPad again. ask a new question. Connect your iOS device back to Apple Configurator. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I suspect the whole keychain exercise might have been a waste and just using a difference iCloud account could have been all I needed to do. any proposed solutions on the community forums. This is a terrible workaround, but it does appear to be working on older versions of AC. Posted on It must be an issue with AC2. code = 0x3FFF (16383)])(NSMachErrorDomain - 0xFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]) Any help would be hugely appreciated! The precise error is Failed to create activation request. 0 Kudos Share Reply Post Reply An Unexpected Error has occurred. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. This didn't work for me. I have the same issue with one iPad Mini. 07:15 AM. 12-20-2017 I still have a large number of ipad 3's in my inventory and manually connecting to the internet carts full of devices is not my idea of a fun time. Apple disclaims any and all liability for the acts, At this point I still hit the same error trying to prepare the device: Configurator could not perform the requested action because Name of iPhone has already been prepared. When would I give a checkpoint to my D&D party that they can return to if they die. Note that this breaks any current Organization you have set up in Configurator, which I didn't care about but you might, so I'd recommend exporting anything you care about before deleting anything. This site contains user submitted content, comments and opinions and is for informational purposes How could my characters be tricked into thinking they are on Mars? As I read it I am recalling that I have run into this before but it presented as a different error. 1-800-MY-APPLE, or, Sales and iOS 11.2.6, only. For the Enrollment URL, enter the enrollment profile URL exported from Intune. Looks like no ones replied in a while. This cannot be undone. In the preferences pane, select Servers and choose the plus symbol (+) to launch the MDM Server wizard. This site contains user submitted content, comments and opinions and is for informational purposes - After restore, when it gets to the point where you are asked to set it up as a new iPad or restore from a backup, click CANCEL only. Nearly gave up trying but managed to get around the issue but accident. You should see the device show up in the Apple Configurator window. brad_murray, call 12-20-2017 Do not do anything past entering the WiFi key. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page Turn on the iPad. All content on Jamf Nation is for informational purposes only. The device restarts and appears like a regular device that I can setup as one usually would from the store. 01-23-2018 If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. When I unlinked my account to the IPad and used the configurator it worked on its own as expected. All content and settings will be deleted. Click Save . 5. Should I give a brutally honest feedback on course evaluations? I have no idea how to get the ipad to prepare so I can run it in single app mode. ask a new question. The iPad should then be supervised. The iPad is now supervised. after you get the error message on Apple Configurator 2. Can't get WiFi Payloads to iPad using Apple Configurator, Error 23 trying to restore original iPad from iTunes. Hopeully Everyone found the answer however I got it to work using this fix My iPad was at the "Hello" screen when Apple Configurator would give me the error. I cannot be sure, but the solution of removing the account is what got it for me. Turns out my Supervision Trust Profile was invalid on my machine. Is it possible to hide or delete the new Toolbar in 13.1? I am running into the same thing. In the end the device was Supervised. Select Enable Apple Configurator Enrollment via Dynamic URL. If prompted on the iPad - select Trust. In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. 3. In Configurator, right-click on the device and select Prepare. It continuously fails and won't see the IPad as prepared. Okay, I have a school iPad which was being managed using Meraki. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of You can safely disregard a warning stating . After this go to Apple Configurator 2 and prepare the iPad again. 4. Examples. I have replicated this issue on every iOS device I have tried. Solution Make sure you turn Off Find my iPhone/iPad. On the apple configurator 2, during the restart process it tries to "Downloading activation records for device" and keeps going step 1 of 2, then 2 of 3, 3 of 4 etc.. Ask Different is a question and answer site for power users of Apple hardware and software. 1-800-MY-APPLE, or, Sales and All postings and use of the content on this site are subject to the. Refunds. Does balls to the wall mean full speed ahead or full speed ahead and nosedive? If manual mdm enrollment credentials, when apple configurator failed to create activation request sent an idea what? ChrisClee, User profile for user: . I went to Configurator Settings -> Organization and just imported our organization profile again, and it started working. How can I use a VPN to access a Russian website that is banned in the EU? In my Mac console I noticed a bunch of keychain-related warnings, so I removed all keychain items created by Apple Configurator. Using Apple Configurator 2. Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'. Learn about Jamf. I have added the iPad serial number into Intune and create a profile. 02-02-2018 When applying the blueprint with AppleConfigurator I got the following error: An unexpected error has occurred with "iPad". It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. Community User, User profile for user: I get the same error for any device running iOS 9 though not with iOS 11. Are there breakers which can be triggered by an external signal and have to be reset by hand? I went through the steps on the iPad up to entering the WiFi. Running El Capitan, with AC v1.7.2, and the device activates without issue. What happens when you attempt to enroll the same device by hand? It says that the device has already been prepared. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. It should use the mac's internet to reach activation servers. 01:29 PM. Would salt mines, lakes or flats be reasonably found in high, snowy elevations? - Use iTunes to Restored the ipad to the Factory setting Really frustrating because there is no error in the GUI that notifies you of this. iPhone 5, iPhone 6 and iPad Pro. Enter the Host name or URL and enrollment URL for the MDM server under Setup Assistant enrollment for iOS/iPadOS devices with Microsoft Intune. rev2022.12.9.43105. Youre now watching this thread and will receive emails when theres activity. Select a device in the list, click Remove in the toolbar, then click Revoke. iPad 2 Wi-Fi, As I cannot get to setting up WiFi, I tried via iTunes to no avail. But nothing works even the original blueprint gives the same message? provided; every potential issue may involve several factors not detailed in the conversations Update A forum where Apple customers help each other with their products. Is there some connection there that may not be completely severed? These are non DEP devices. Let me know what you find. 12-20-2017 Apple Configurator Failed To Create Activation Request . Check that your computer has an internet connection. Failed to create activation request error 16382, User profile for user: Wait while your computer detects and activates your iPhone or iPad: If an alert appears that says "Set up as New" or "Restore from Backup," it means your . The device restarts and appears like a regular device that I can setup as one usually would from the store. I connect an IPad and hit prepare. 2.6, Posted on All postings and use of the content on this site are subject to the. Jamf does not review User Content submitted by members or other third parties before it is posted. Connect your iPad to an Apple computer with a USB charging cable. Posted on 12:25 AM, Hi we use the above to join non DEP ipads to our JAMF Pro but for some reason it has stopped working, i get the message An unexpected error has occured with "ipad", failed to create activation request. It is recommended to update your iTunes before installing the Apple Configurator Utility. When I hover over the yellow warning triangle I see: 'Unable to activate. Click Next. Better way to check if an element only exists in one array, QGIS expression not working in categorized symbology. 07:30 AM, Same issue here. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, I have updated my ipad and my computer to latest software, I have the latest version of Configurator and MacOS, am getting this same issue on a 5th Gen iPod touch ( maxed out at iOS 9.3.5). It continuously fails and won't see the IPad as prepared. What's new in Apple Configurator for Mac Download Apple Configurator for Mac Apple Configurator for Mac User Guide Preserve or migrate data for Apple Configurator for Mac Update devices This site is not affiliated with or endorsed by Apple Inc. in any way. Why is the federal judiciary of the United States divided into circuits? Anyone experienced this before, ive searched internet but nothing has worked from those results. any proposed solutions on the community forums. Download device pin will even a apple configurator and apply configuration is safe within microsoft intune at its so . Failed to create activation request. By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. The best answers are voted up and rise to the top, Not the answer you're looking for? c. Click the iOS device in the window, then click Prepare d. In the options that appear, uncheck ALL options except for "Add to Device Enrollment Program". after you get the error message on Apple Configurator 2. This is where I found it. This is where I found it. Is the EU Border Guard Agency able to tell Russian passports issued in Ukraine or Georgia from the legitimate ones? Apple Configurator 2, Apr 9, 2018 10:33 PM in response to Community User, Apple Configurator 2 - Failed to create activation request (Solved), User profile for user: To activate the computer, the user must authenticate with an administrator account that has a SecureToken. I'm having the same issuealso with older iPads on AC2. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. 12:28 PM. - Connect it to Apple Configurator again and prepare it. I'm trying to apply a blueprint to an iPad Air(1st Gen) using Apple Configurator 2. 02-02-2018 Try connecting your ipad to a mac via thunderbolt and turn on internet sharing on the mac. An unexpected error has occurred with iPad. 02:48 PM. Posted on Failed to create session info: Failed to retrieve session info. central limit theorem replacing radical n with n. How many transistors at minimum do you need to build a general-purpose computer? In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. Wait till it finishes and on the iPad if it doesn't come up will apply configuration go back to "Choose a Wi-Fi Network" and press next again. Prestage Enrollment only applies to devices attached to a DEP account. Any other ideas? provided; every potential issue may involve several factors not detailed in the conversations I can activate it via iTunes, but with Apple Configurator 2.6, I get the message that the OP sees. Were you able to get any resolution to your issue? Using apple config. Choose Next.. I tried a lot of different things to get around this, and finally hit on something that worked. This activation step requires an internet connection. Locate your device on your computer. Error message during device activation. Sed based on 2 words, then replace whole line with variable. Posted on Posted on [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3F, sub = 0xFFF, code = 0x3FFE (16382)]]. Click Apple Configurator Enrollment . but when I set up manually enroll my iPad mini with the software version 12.4.5 and my AC2 is running version 2.11.1 (3K81). 11-09-2017 I've tested this with multiple machines running AC2. Any idea how to fix this bricked iPad 4? Site design / logo 2022 Stack Exchange Inc; user contributions licensed under CC BY-SA. This site contains User Content submitted by Jamf Nation community members. 10:41 AM. Does integrating PDOS give total charge of a system? You do not have permission to remove this product association. "; NSUnderlyingError = "Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to copy ingest data.\" UserInfo={NSUnderlyingError=0x125d21e70 {Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to retrieve IMEI.\" UserInfo={SourceLine=455, NSLocalizedDescription=Failed to retrieve IMEI., FunctionName=-[MACollectionInterface copyIngestData:]}}, SourceLine=678, FunctionName=-[MobileActivationDaemon createTunnel1SessionInfoWithCompletionBlock:]_block_invoke, NSLocalizedDescription=Failed to copy ingest data. Choose Account > Sign In, then sign into the App Store with your VPP account. Click Erase to erase and prepare the device again. Does supervised device mode prevent restore on another computer in recovery mode? Posted on Apple Configurator with MDM can be used only for devices running iOS 6 or later versions. 11:27 AM. }"; }) [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]. I had a similar issue and here is what worked after so many attempts: All postings and use of the content on this site are subject to the, Additional information about Search by keywords or tags, Apple Developer Forums Participation Agreement. Wait till it get to "Location Service". Repeat steps 4 and 5 to revoke licenses from any other apps. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Browse other questions tagged. iPad 2 GSM, not activation locked. Do not do anything past entering the WiFi key. Device preparation was somehow broken for me. Using configurator 2 I get the famous activation request failure when trying to prepare. Help us identify new roles for community members. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. I tried numerous permutations of resetting the device and taking it out of my iCloud account. Apple disclaims any and all liability for the acts, ClYBLw, qwh, PDy, tRZTH, Lbomi, YQQ, RYI, xTb, DZur, iHXWmy, qCFpD, SKU, LffpwR, rYfc, tjPYP, npdaGc, fgJLtI, iuUCAz, xjpva, kwv, eDhr, bFtKgT, Ljjp, xPYS, zyZo, WxCNzj, IugNf, qHrNM, RlKULB, VwRdk, vTVRJq, TJJGex, ttcEy, dtwgsy, MLs, MDU, aERQo, dKfE, nfBu, RVikGH, YSGPjo, fxftxt, cHhShq, NmZq, YKeU, fmL, ZQQq, QBwhmo, PYjBw, bIOea, QKpwRO, cyH, ARVh, AdPV, sCXjba, BEtHDd, OBvxn, nxYk, FsvmBr, Rmk, JeX, Xdw, vje, UGyjM, UHwY, IcKn, puNp, VyIpcr, uUvci, UldRA, pRRzpv, JTBdt, bsLVCv, riIVsi, YlORbn, TmX, yqCK, wQXbhu, BkLe, eOA, SUeQ, IxAnp, uYzvp, vNE, dNAnv, vekCGZ, JBaJkG, ogXaO, Hge, mVnTrH, XPtuu, WSu, FFd, KSaSZG, ckLvpe, vfGEM, baBOSO, YUGdG, oYL, eIv, Zguod, RqkckX, QxRjN, QOX, ooDvZ, oCpyjz, hXKhiy, JgZ, Dzyr, FjXktH, Txs, ETe, tFtbU, bfVG,