You can only see your out of office status in Yes, additional features such as a script scheduler, and a friendly UI can be added. filter: roomType=direct -> ONLY from direct messages and not from group rooms. When they see your name in a space's People list. No effect. Combining a personal access token to create the webhook and Webex Bot token to send the messages (WebEx Bot is part of the organization with a permanent token). However, Ive noticed that Im getting more and more Webex messages as well! This will turn off automatic replies at the date and time you enter for the end time. You'll even be able to Accept or Decline meeting invites directly from a Webex space. To set the OOO status properly in Webex:Windows: The Webex app shows the 'Out of Office' statuseven though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'.To resolve the Out of Office statusissue: The Out of Office Status is Not Getting Updated in Webex, Small business account management (paid user), https://support.microsoft.com/en-us/help/290846/how-to-use-the-out-of-office-assistant-in-outlook, Webex App | Show When You're Out of Office. Go to Mail section. That will be professional, efficient and will reduce the number of messages! NO Check if the senders email address is already stored in the log file. BUT, I cannot share important information as to who is filling in for me while Im out, or my contact for urgent matters. Check the. Then retest checking the check box for the Outlook integration in the WebEx app. Cisco, which offers the Webex platform, was slightly ahead of Zoom, while Microsoft led the leaders quadrant. message) is created. Out of date Webex add-in is causing a crash. And stay connected with Cisco DevNet on social! To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ On macOS: go to Preferences > Video. When they see your name in a space's People list. When your calendar is integrated with Webex App. Webex integration to Outlook for Windows gives you an easy way to schedule or start Webex meetings using Outlook. Get Ngrok (HTTPS) tunnel information (i.e., the tunnel URL). CONS: The Out-Off-Office message will appear in the WebEx Bot (new) room and not as a conversation follow-up. Notes: The power of automation, innovation, and integration Cool, right! Most folks will not send repeated messages on the same subject when they know Im away. This is your home to ask questions, share knowledge, and attend live webinars. To see which type of Outlook email account you have, open Outlook, select File > Account Settings > Account Settings, and then look in the Type column. Yes, there are other ways to write the Python code (w/o using the log files). # 'Authorization': 'Bearer ' + webex_bot_token, # For option #2 You are probably thinking, Yossi, Webex DOES show your status as out of office! . But I know myself, if I will open the Webex client, I will be tempted to read other messages. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. If not, you should activate it by following the steps below; Step 3: Open the Microsoft Outlook and Tap on the File Tab. To handle the large volume of emails, especially when Im away, I created a very efficient set of outlook folders and rules Both work perfectly! 1. Ask a question or leave a comment below. The only difference is the Webex tokens usage and some pre-conf needed for options #2 (How to configure Webex Bot? Step 4: Select Options and click on the Add-ins button. Split from this thread. When you create your meeting, click "Add Webex Meeting" to . Your site administrator may have installed Webex Productivity Tools for you. To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ You know, this cool airplane icon? No useful results. Check out the code to design and build a Webex IM automatic out-of-office reply feature. At the top of your page, you will see Settings with a cog icon. Set up an automatic reply Select File > Automatic Replies. . 3) Online repair of Outlook. You can only see your out of office status in Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. Seems simple right? [Run] Continue with option #2 and learn about Webex Bot token. Lines #43 and #44 are required if using the Bot or Integration tokens. It works across devices and platforms and it is suitable for home office schemes. The integration within the Office products are great for displaying the availability of the user, e.g. I created a very efficient set of outlook folders and rules - Both work perfectly! That way, I wouldnt need to open the WebEx client! Have a question? The Out of Office status is not getting updatedin Webex. However, Webex IM doesnt support that (for now). Lets design and build something cool! 03-23-2022 11:47 PM Hello there, in Webex App -> Settings should be the possibility to connect Webex client with Outlook. Optionally, set a date range for your automatic replies. Combining a personal access token to create the webhook and Webex Integration token. Note: For Outlook 2007 choose Tools > Out of Office Assistant. NO Use the Webex API to send (POST) the OutOfOffice message, then add the sender email to the log file. When you have to leave the office for an appointment or when you go on vacation, you can let others know through your Webex App status in case they want to contact you. @Goswin Weemaes, thank you for your answer. # 'Authorization': 'Bearer ' + webex_integration token, # For option #3, Understanding the OAuth Flow of a Webex Integration, develop rich integrations and powerful automation with Webex cloud-collaboration platform APIs and SDKs, Webex Meetings API Options for Developers. [A-Z|a-z]{2,}\b', "** Webex OutOfOffice Auto Reply **\n\nThank you for your message. User Review of Webex Calling: 'Webex Calling is one of the main calling applications in the organisation. Think of that using similar integrations, you can: Create personalized responses when you are away/out-of-office. It is used for VoIP calls. webex automatically changes your status as airplane not available and you cannot override . Under your name when they message you directly. Go to Microsoft Outlook or Google Calendar to set your automatic replies. I am having same issue on Outlook for Mac version 15.40 on Office 365. Lines #13 to #17 describe the Webex webhook configuration. Lines #21 and #22 configure the Twilio (sending) phone number and the destination phone number. Your site administrator may have installed Webex Productivity Tools for you. You are right. You know, when you go to create an event in Outlook, you can set the "show as" value to some things such as "Out Of Office". It would be great to auto-forward ONLY the customer Webex message as a text message (i.e., SMS). This will turn off automatic replies at the date and time you enter for the end time. Click on the "Create a new meeting" button, then choose Webex from within its options menu. Get started. I was asking for a way to set the OOO status in webex for "Out of Office" calendar events BUT when the user doesn't set up automatic replies in Outlook. Click this, then click View all Outlook settings. PROS: Simple to use (two tokens are needed, Bot token is permanent). If you have an out of office in outlook it turns one on for internal and external emails. When you have to leave the office for an appointment or when you go on vacation, you can let others know through your Webex App status in case they want to contact you. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. When your calendar is integrated with Webex App. For the script to work, we need a token to: The challenge is that we cannot use the following: Option #1 Important Note: Creating an appointment on your calendar and setting it to show you as Out of Office (OOO) does not set the Out of Office status in Webex Teams. In August 2021, Gartner placed Zoom in the leaders section of the analyst firm's Magic Quadrant for Unified Communications as a Service, which includes telephony, video meetings and messaging. This token is valid for 14 days, and the refresh token is valid for 90 days. If not, you can download it from your Webex site. The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. Soon as I put my cursor on the search, Outlook crashes and automatic restarts. Integrate with Twilio for sending text messages. Note: For Outlook 2007 choose Tools > Out of Office Assistant. No effect. The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. Log in to add app + The Outlook Alerts for Microsoft Office 365 bot for Webex lets you closely monitor when a new email is received, meeting is added to your calendar, or a folder is created in your inbox so that you never miss out on important updates. Line #22 contain a regex to find (any) email address. The Twilio python library can be downloaded from twilio.com/docs/libraries/python. Optionally, set a date range for your automatic replies. Want to learn more about APIs, automation, and Integration? . This isn't the same as choosing Out of Office when you schedule an appointment or meeting. When I attempt to "Add WebEx Meeting" from the ribbon in an Outlook calendar invite, a Cisco Webex Meetings Scheduler log-in box opens requiring me to choose my WebEx site and then to enter my Microsoft Account sign-in information. Webex presence info in MS Office/Outlook - Cisco Community Start a conversation Cisco Community Webex Webex Community Webex Meetings and Webex App Webex presence info in MS Office/Outlook 352 Views 0 Helpful 3 Replies Webex presence info in MS Office/Outlook Shambu Gad Cisco Employee 08-03-2021 10:17 PM [Fly] Complete the practice by implementing a Webex Integration token and an OAuth grant environment using a web browser. Download Webex; Schedule from Microsoft Outlook; See people's availability; Install your Room or Desk device; Get started with Webex App; Record a meeting; Share files with others; Get started with . Line #20 To create the webhook, we can use ONLY the webex_personal_token (and not the Bot or Integration tokens). For sure we could just right-click on the button > customize the ribbon > and remove Cisco WebEx but we need a solution that can be deployed to all clients. Webex App automatically updates within 20 minutes, and your profile picture displays like this: In the results list when they search for your name. If not, you can download it from your Webex site. Option #3 The Out of Office Status is Not Getting Updated in Webex. The script can be executed from your local laptop, Raspberry Pi, or a cloud-compute instance.. Line #24 is a Webex image file (to be sent with the text message). The Out of Office Status is Not Getting Updated in Webex. Welcome to the Webex Community. ), and #3 (How to configure Webex Integration?). It notifies the sender that you are away and may not respond until you return. For help; see. I was asking for a wayto set the OOO status in webex for "Out of Office" calendar events BUT when the user doesn't set up automatic replies in Outlook. LinkedIn | Twitter @CiscoDevNet | Facebook | Developer Video Channel, Do More With Webex Out-Of-Office Auto Reply, # webex_bot_token = "xxx2" # For option #1 and #2, # webex_integration_token = "xxx3" # For option #1 and #3, "https://webexapis.com/v1/messages/direct?personEmail=", # For option #1, #2 and #3 # 'Authorization': 'Bearer ' + webex_bot_token, # For option #2 You can only see your out of office status in Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. 01-31-2022 08:38 AM If you have Webex integrated with a calendar system, that will affect your status and put the Out of Office icon on your profile if you have that as an event on your calendar. So Lets have a fun challenge! The Out-Of-Office message will look like this >. What a great feature, right? Define the required Webex and Twilio tokens (Note lines 10 and 11. . Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Can you leverage automation/different technologies/programming languages to mitigate it? . Then continue. Wondering if there is a way to set the OOO status in webex even for "Out of Office" calendar events (without automatic reply). During this period, I will have limited access to Webex chat.\n\nFor project X, please contact (Contacts Name) at (Contacts Email Address).\nFor project Y, please contact (Contacts Name) at (Contacts Email Address).\n\nIf you need immediate assistance, please contact me on my cell phone at (cell phone number).\n\nBest regards\nYossi M.", # For option #1, #2 and #3 @johnny.ghio , deploying the Hybrid Calendar Service could give you a solution.As described in the following article, one of the major features offered by the Hybrid Calendar: "Update a users Webex presence status when the user sets up automatic replies in Outlook (sometimes referred to as out-of-office status)."https://help.webex.com/en-us/mwka5l/Cisco-Webex-Hybrid-Calendar-Service-with-Microsoft-Exchange-Integration-Reference. Is strange that Cisco Webex is unable to get this information. Step 1: Confirm that you have the productivity tool installed on your computer. We checked the registry and everything, but no idea where this comes from. Jabber was very consistent in showing a users presence as "In a Meeting" for any Outlook calendar event that showed the user as Busy. People in your organization will see your status: When they see your name in the space list. In the Automatic Replies box, select Send automatic replies. If a new entry was added, query Ngrok if the message is from the customer_email (defined in step #2). The Cisco WebEx Meetings offers an add-in for Microsoft Outlook to easily Create, Join or Schedule a meeting straight from the Outlook app. Under your name when they message you directly. These are required if using the Bot or Integration tokens). Is strange that Cisco Webex is unable to get this information. Create a log file to record the message sender name. Soon as I put my cursor on the search, Outlook . Set up an automatic reply Select File > Automatic Replies. I decided to suppress the Ngrok 502 Bad Gateway error messages (which are expected, as ngrok is not configured to point to an actual listening application). Step #1 Import the required python modules., Step #2 Set up the required tokens, log files, and stderr env., Step #3 A callback function to surface ngrok logs and export them to a log file.. Configure pyngrok to introspect HTTP traffic running over port 5000 (Whats. . Step # 3: Create Meeting. The python code of the three options is very similar. In the results list when they search for your name. CONS: Challenging, A bit complex to configure (two tokens are needed, Integration token is up to 104 days). Let me know if this works. However, Webex IM doesn't support that (for now). This isn't the same as choosing Out of Office when you schedule an appointment or meeting. It would be nice if WebEx could send an auto out-of-office reply with my backup persons contact. Webex App | Show When You're Out of Office, Small business account management (paid user), Out of office or vacation reply for Gmail. [stretch-goal.1] Support message markdown format and attachments. when writing an email message. Therefor, the email notification sent by Outlook/Exchange is unnecessary and even considered internal spam. No effect. We are using Out of Office, especially for users who are working parttime. 2. Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Also, Webex IM is my (and many others) preferred communication method, so I would expect to have the same out-of-office future/support. Webex app appears to only update the presence status of Out of Office messages, call events, and Webex enabled meetings. event: created -> When a new event (i.e. Your status in for more information. 3. Webex App | Show When You're Out of Office, Small business account management (paid user), Out of office or vacation reply for Gmail. Then choose Automatic replies and click the 'Turn on automatic replies' toggle. to manually override your status in webex if you have an out of office turned on in outlook. targetUrl: tunnel_IP -> Ngrok tunnel URL. Have you checked your calendar to see what your status is? Webex integration to Outlook for Windows gives you an easy way to schedule or start Webex meetings using Outlook. If it does, I would appreciate it if you would open a TAC case and reference my case. Check out the code to design and build a Webex IM automatic out-of-office reply feature. But what about the Webex API tokens limitation? When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. Steps taken to try and resolve this problem: 1) Googled the phrase in part or in whole. If you're unsure about your setup, contact your administrator for help. People in your organization will see your status: When they see your name in the space list. Python programming? However, it is limited to 12 hours.x. [stretch-goal.2] Retrieve the Outlook 365 OutOfOffice message and integrate it with Webex code. CONS: The token is limited to 12 hours. Out of office or vacation reply for Gmail 2) Turning off all COM plugins save for Webex. 4. For a demo/PoC purpose, use the personal access token. Send an auto-notification when Im out of the office. However, my goal was to create a simple and more understandable code. To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ I want to. In the Automatic Replies box, select Send automatic replies. Using Webex API GET call, retrieve the customers latest message. Option #2 Users are complaining that for in person calendared meetings and just time blocks . If you're using a Microsoft Exchange account, go to Send automatic out of office replies from Outlook and follow the steps under "Set up an automatic reply." Cisco Blogs / Developer / Do More With Webex Out-Of-Office Auto Reply. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Your status in Wed love to hear what you think. for more information. However I know that and I have this feature already in place in my environment. Users are complaining that for in person calendared meetings, Zoom or MS Teams meetings, and just time blocks calendared as Busy that Webex is show a presence status of Active (Available). You know, when you go to create an event in Outlook, you can set the "show as" value to some things such as "Out Of Office". When your calendar is integrated with Webex App. Turn on 'Automatic Replies (Out of Office)' or the 'Out of Office Assistant' in Outlook. Out of office or vacation reply for Gmail [Walk] Start with option #1 and get familiar with Webex personal access token and python code. Forward Webex messages from a specific person (i.e., the customer) to my mobile phone using Twilio integration. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Next up, once the download is complete, you will need to create a Webex meeting through Outlook. What is your challenge? Webex integration to Microsoft Outlook is part of Webex Productivity Tools. Click your profile picture on Webex App and then perform one of the following actions: On Windows: go to Settings > Video. Customers Also Viewed These Support Documents, https://help.webex.com/en-us/mwka5l/Cisco-Webex-Hybrid-Calendar-Service-with-Microsoft-Exchange-Integration-Reference. Right? # 'Authorization': 'Bearer ' + webex_integration token, # For option #3, 'https://images.contentstack.io/v3/assets/bltd14fd2a03236233f/bltab28bd9a758b3f81/60d617644763af56bad5a0d5/download', "http://localhost:4040/api/requests/http?limit=1", r'\b[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\. Note: The Webex Out of Office status is set by the Calendar Connector, which observes the auto-response status on the user's Exchange/Office 365/Google mailbox and may take up to 15-20 minutes to update. Leave me a comment on this blog (I automated the generation of both Access and Refresh tokens). Webex app appears to only update the presence status of Out of Office messages, in a call events, and Webex enabled meetings. Actually nothing left from WebEx, BUT when we go to Outlook > New items > Appointment there is still a ribbon visible. For help; . In Control Hub, the O365-hybrid-calendar option is enabled The users have full paid licenses Send only one notification (and not every time the same person sends a message). For this purpose, start Outlook and go to your Calendar. Right? Webex App automatically updates within 20 minutes, and your profile picture displays like this: It also supports integration with other applications and various platforms. A new Webex IM feature Automatic out-of-office reply! Move this slider button to at least the first level. It's all about capturing eyeballs. PROS: The recommended way for a Webex integration project. Tail the log file and check if a new localhost:5000 entry was added. resource: messages -> Capture ONLY Webex messages. Configure Webex webhook to send notifications to ngrok URL when: Once a new message is received, record the sender name. Outlook crashes whenever Webex meeting is - Microsoft Community GR grkindle Created on August 18, 2021 Outlook crashes whenever Webex meeting is created/cancelled/started Hey folks, as in subject whenever I try to create/cancel/start a Webex meeting from Outlook it shows a message 'communicating with server' and Outlook crashes shortly afterwards. Your out-of-office message usually provides important information such as: Im sure that you are getting many emails every day. The issue we face is that it's greyed out and cannot be checked/unchecked -> "Please ask your admin to enable this option". Go to Microsoft Outlook or Google Calendar to set your automatic replies. . From your Windows start menu, type in user access control. 0 Helpful Share Reply emma.wilson Beginner In response to Kathy N. Options 02-01-2022 01:45 AM Learn how to set up out-of-office in Outlook on the web here: Go to https://outlook.live.com/ and sign into your account. Lines #5 and #6 are required if using the Bot or Integration tokens. I am having same issue on Outlook for Mac version 15.40 on Office 365. Im out of the office and will be back at (Date of Return). using outlook out of office changes and controls your status in webex. Select your camera in the Select accessory dropdown list. Send the notification ONLY to individual chats and not group chats. If you're unsure about your setup, contact your administrator for help. Webex integration to Microsoft Outlook is part of Webex Productivity Tools. Click Advanced settings. The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. Using that token, we can create the webhook and messages. A short out-of-office email that goes out automatically to anyone who sends you a message while you are away for a period of time. You can only see your out of office status in The WebEx add-in for Outlook isn't included with the WebEx Meetings Desktop app, you have to download the 'Cisco Webex Productivity Tools' app to enable WebEx add-in in Outlook. [stretch-goal.1] Support message markdown format and attachments Webex , [stretch-goal.2] Retrieve the Outlook 365 OutOfOffice message and integrate it with Webex code That can be done leveraging the automaticRepliesSetting call of. So I thought to myself . It can also facilitate messaging and meeting organisation in one single application. YES Use Webex API to retrieve (GET) the customer_email latest message and send it as a text message using Twilio API. Step 2: Check if the WebEx Add-in is activated. PROS: Simple to use (one token is needed). 4) Complete removal of all webex software, including using their removal tool, and re-installation. You may change the regex to only search for your organization emails (e.g., r\w*@cisco.com\w* will find ONLY x@cisco.com emails). Turn on 'Automatic Replies (Out of Office)'or the 'Out of Office Assistant' in Outlook. Yes, I will be out-of-office, but since Im part of a critical engagement, I want to be informed (ONLY) if the customer sends me a direct Webex message. 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