Click on 'Signout' at the bottom to log out of your Apple ID and iCloud. Replace AAA with the board-id, BBB with the hardware model and CCC with the serial-number previously generated. I appreciate your help and will get back here tomorrow to let you know how it goes. Mine was down all yesterday but seems to be working now. So make sure your Date and Time settings are set correctly. If the page loads, you're good to go. AlephInfinity, User profile for user: Just started having this issue in 10.11.6 on my 2009 Mac Pro. Seems to be fixed.til next time. 6. Apple earlier this week released the public stable version of OS X 10.11.4, but for a number of users the update process has been less thanpleasant. The issue seems to mainly affect those who performed a clean install. Cannot add the second mobile number. The final file size should be around 1.5 gb. Uninstall Office for Mac Yep, lost 2 days trying to deal with this issue on my brand new Mac. I didnt have any issues with iMessage or FaceTime, but for the life of me I cannot get anything to download from the App Store. Also when I shut down the computer it disables the FindMyMac and enables the Guest account. I'm running Monterey 12.4. unknown error occurring with iMessage on Mac, User profile for user: I had all these problems, and in a desperate hunch, tried somethingthat worked! I just tried that and it didn't work. The Office Home & Student license does not come with Outlook. Ive upgraded to 10.11.6 still having the issue!! May 1, 2022 9:55 PM in response to Jacob Smolowe. Click and drag the installer file to Trash to delete it. If you still need help installing or activating Microsoft 365 for Mac, tell us about your issue in detail by leaving us a comment below and we'll try to address it in the future. We recommend you use Safari for the best experience. "No license found" error / Can't activate Outlook. Go to the next step. Unfortunately I have this same problem and none of these solutions have worked. All I did was log out of the Apple ID in System Preferences and restarted my mac. Open Safari and go to Preferences > Security tab and make sure Enable Javascript is selected. Apple was founded by Steve Jobs and Steve Wozniak in 1976. I have tried the following: Here is a way to figure out if your Keychain is the cause of not being able to login to iCloud. /Users/yourusername/Library/Keychains. With the re-starting the machine, Zap the PRAM (hold down Command-Option-P-R before the machine chimes, keep holding until it goes blank and then release) it fixed my issue. Go to General > Date & Time. Still not working? Apples shall solve it. Initially I thought it could be something wrong with my iCloud, but everything works just fine on my iOS devices. Facetime was functionally prior to upgrade. I was about to try jordanwinston's solution, but i just logged out of my user & then logged back in & then I was able to login to iMessage without getting the error. Check your device settings. Restart your Mac and then activate Office. I just started setting it up today so a wipe and clean install is not a big deal. Now iMessage isnt working on this computer. go back and sign into your original profile on the computer and try signing in. Apr 11, 2022 6:39 AM in response to wbake. Much less complicated. omissions and conduct of any third parties in connection with or related to your use of the site. Move the download file to your desktop and try again. In the Computer Name text box, update your Mac's name and then close the window. Had zero issues upgrading other devices to 10.11.14. Go to Settings > General > Date & Time and make sure that your time zone is . ask a new question. And randomize your serial-number (2). This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. I am unable to use any Apple services on my brand new Apple MacBook, so silly. I've reset the nvram and the smc. Make sure that you're connected to a cellular data or Wi-Fi network. And copy the output to the SmUUID field. 7. Tips, questions, typos to chance@9to5mac.com, Hands-on: The new Apple Music Sing karaoke feature, Apple brings end-to-end encryption to more iCloud data, I have a Macbook Pro 13 2015 and its the same thing here. Back in December 16 iMessage was working just fine on my MacBook Pro. Reset NVRAM or PRAM on your Mac + + P + R Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. You can release the keys after about 20 seconds, during which your Mac might appear to restart. If you're trying to activate Microsoft 365 for Mac and have received error code 0x8A010101, you may have an invalid product key. 3. Somecustomers may get this error when clicking install button from their My Account page: "An error has occurred. If you've started a download and it's stuck, delete the download file by dragging it to Trash. 1. If you skip this step and try to get into iCloud through System Preferences later on, the whole system got into a wonky state with error messages. Try to login to your iCloud. I found this thread on StackExchange: https://apple.stackexchange.com/questions/340155/account-is-already-signed-in-to-icloud-in-mojave-but-its-not?newreg=804cdc6d23fb475dbbf208c736a5e109. Has this been fixed??? Then I would try signing out of iCloud on the new Mac, opening Terminal and running the following command: That's the step that fixed everything for me. If you haven't already, upgrade your device to MacOS Sierra 10.12. Turn off and restart iMessage and FaceTime Go to Settings > Messages and turn off iMessage. We know just how frustrating it can be when your best Mac isn't letting you use basic functions of the computer; the good news is there a fix for Message and FaceTime activation issues on macOS Big Sur.. You then should be presented with this. I will go buy a PC and sell this piece of junk iMac that does not "just work", Jun 9, 2022 7:55 AM in response to John Dickson1, Jun 9, 2022 3:35 PM in response to Jacob Smolowe. Note:If you've changed your downloads location and don't remember where, you can check by going to Safari > Preferences > General. Tried safe mode Looks like no ones replied in a while. 5) When re-starting the machine, Zap the PRAM (hold down Command-Option-P-R before the machine chimes, keep holding until it goes blank and then release). Now I'm going to sacrifice a chicken or something, maybe this iMac. Then activate Office again after confirming that the PriviligedHelperTools folder now has files in it. And followed the suggestions to clean my System Caches with Onyx and then run the following Terminal command: Running the Terminal command immediately allowed me to sign into iCloud on the old Mac. I was using my phone for FaceTiming and it was a pain and I was ready to get rid of my Mac since I couldnt do a lot of the things I bought it for. Its working fine in my phone! "Microsoft Office can't be opened because it is from an unidentified developer.". It is now read-only. Open the Settings app on your Mac. Find the PriviligedHelperTools folder. So I logged out of iCloud and then logged backed in. 1-800-MY-APPLE, or, If you cant turn on or sign in to iMessage or FaceTime, Sales and Important:Scripts are not supported under any Microsoft standard support program or service. It will NOT work with OS X distros like Niresh or Yosemite.Zone. If you don't have a current subscription, you can sign up for a trial account. A forum where Apple customers help each other with their products. Once thats done then you log back into your original account and then sign in which should work. Restart your Mac and then activate Office. If I try to send a message while the interface is displayed it gives an error message about iMessage not being enabled :/ Weirdly enough, the iMessage preferences windows does not open nor is iMessage or FaceTime listed under the services using my iCloud account. i found a fix for it. But, she also mentioned a new OS X update might have to come out as well they are still investigating. i have been using apple since 2000 and this is really not acceptablei can even consider not to buy Apple anymore. Called Apple went through three support people escalated it to higher ups. If there is a red dot/stop icon next to the name, it is not accessible. If I could pay you I would haha. Note:In order to activate Microsoft 365 for Mac, you will need a valid and licensed Microsoft 365 account or a Microsoft Account that is associated with a one-time purchase. I also uninstalled Sophos FWIW, although I'm not sure that was related. If you're trying to activate Microsoft 365 for Mac and have received error code 0xD000001c, this is because your Mac's name contains invalid characters when being sent to our server. jordanwinston, User profile for user: If you bought a one-time purchase of Office 2016 for PC instead of for Mac (or vice versa), you'll get an "Unsupported operating system" error when installing. Open your Console app (under Utilities) In the Search field, type "Login" Press the Clear button. If you would like to keep the license you have, we recommend you drag the Outlook app to Trash to delete it. Method 4. Unsupported operating system error/Bought wrong version. To resolve this issue automatically, download and run this script. Apple changes the requirements every so often, rendering some actions usless to the point it simply doesn't work. If you don't have a second user you can use to log in then you have to create one. This did not work for me on a new iMac with already being signed in to messages on other Macs and iPhone. If you're still seeing this error, try this: Run the Office for Mac License Removal Tool. We also need to change the MAC address of our VM. Argh! Note the MLB and the ROM (from before) for further use (3). "You need to activate Office for Mac within X days" after activating. An apple rep suggested that to me after i tried 4000 other things to try and fix it. You can also contact Microsoft support to talk to a human. Apple may provide or recommend responses as a possible solution based on the information Turn Off iMessage and Restart the Device. What is iMessage? This guide has been tested with WMWare Fusion 8 on OS X 10.11.5 and macOS Sierra 10.12 Public Beta 1 as guest OS. I have an install from a backup (switched to a new Macbook Pro 13, 2015, OSX 10.11.3). Pause any other downloads you may have active. just fixed this issue with support after hours of troubleshooting. If the page loads, your internet connection is working. Apple really made it this time. According to Apple the next step may be exchanging my new computer for a different model :-/, Apr 28, 2022 3:56 PM in response to pnford. YMMV. macOS 10.15, Dec 15, 2021 10:50 AM in response to Geoff Gardner. I had the same problem too on my Macbook Pro. Start the download again in Safari by going to Office.com/signin. And Ive tried everything! Change the Everyone's privilege to Read and Write. i have a mac mini and i am experiencing the same issue. Still works perfectly on my laptop. This may be your Microsoft Account or the account you received from your organization. How to fix macOS Monterey boot problems. What complicates this issue more is that users report even when downgrading to OS X 10.11.3, the log in issue persists. FaceTime says an error occurred during activation. Download stopping at the same size, every time. Thank you again Jacob. Open it with your favourite text editor and search for following and change it to "FALSE". Turns out the serial number reported in "about this Mac" and the serial number on the iMac foot are different. Type your Mac local account password and press Enter. any proposed solutions on the community forums. Right-click the lock symbol in the Sharing and Permission section. Click Open. Ive tried all the recommended fixes, but nothing works. I tried a bunch of the steps you posted above to no avail. Please try again later.". i am having the same problem, spoken to apple and they still dont know how to fix this. go back and sign into your original profile on the computer and try signing in. If you're trying to activate a one-time purchase of Office for Mac and you get the above error message, this is because your PriviligedHelperTools folder is incorrectly not accessible to your user account. Find out if your PriviligedHelperTools folder is not accessible: Open Finder, click Go (In the menu bar) > Computer. 2) I went to id.apple.com and logged into the iCloud account that I use on Messenger iMessage is vital to saving time for me like everyone else herenot picking up the phone and using my thumbs every time one of 10 texts per minute come in. In Keychain Access, delete the following files: Note:You will need local admin privileges to make changes to your Keychain Access. Also seemacOS requirements for Microsoft 365 for Mac or Office 2019 for Mac new updates. Brand new iMacset up Tuesday (3.22) was efficient with the exception of the inability of iMessage and FaceTime to activate/log in with Apple ID. Waiting to hear what to do. Go to Settings > General > Date & Time, and make sure your time zone is set correctly. Seeing the web apps on this page doesn't necessarily mean that you have a subscription. Click OK and wait 10 seconds. Then add this and change the DDD with a MAC (Unix) adress from here. I have a Mac OS X 10.11.5 El captain Virtual Machine In VMWare And I have the same problem, I have upgraded my MacPro 4,1 (early 2009) and have the exact same issue. Tip:Try searching all of your email accounts for a confirmation email from Microsoft. Jacob Smolowe, User profile for user: sudo rm /Library/Preferences/com.apple.apsd.plist. I face timed and imessaged just yesterday12/31/16. this is ridiculous. This site contains user submitted content, comments and opinions and is for informational purposes Mac Pro (Mid2012) the same thing. My friend bought a brand new 15 MBP yesterday. Upgraded to Os10.12.1. Definitely not impressed :| I have also tried many of the suggstions on the forums but nothing has worked for me, i continue to get an unknown error has occurred in FaceTime, iMessage and iCloud. Then go to the Privacy tab > Manage Website Data > Remove all. According to users on Apple . In the Settings app, go to Messages. Disconnect from the network then Restart. Click on Apple ID ( iCloud icon as an option is no longer available in macOS Catalina) Click on Overview on the left panel. Note the error messages. Step 5: Then turn on iMessages. Wi-Fi will be disconnecting automatically. Scripts are provided AS IS without warranty of any kind. google-news. brand new rmbp 13 doing same thing. I tried LITERALLY EVERYTHING and it wouldnt work. DaveLopez, call only. Contacted apple support and they were helpful troubleshooting several different options, but ultimately couldnt provide a solution. Method 3. If you dont have a second user you can use to log in then you have to create one. If you have aMicrosoft 365 work or school account, your license may not have been set up by your system administrator. This implies that perhaps its not directly related to OS X 10.11.4 but rather is somehow related to Apples servers. Use Airplane Mode activation. I have reinstalled Monterey, I have deleted files from user lib/prefs and the user lib/messages folder. Activated but still prompted to activate. Were you able to find a solution? Logged out of all devices, logged back in. Logging in to iCloud seemed to work tho. It may take a while, and may start and stop. Step 3: Turn your iPhone to Airplane mode. Uninstall Office for Mac and then re-install Office from Office.com/signin. Sign in and out of Apple ID. I spent 6+ hours total on the phone with a senior Apple support specialist, end result today was a call back saying the engineers are aware of the issue and many users are affected but at this time they have no resolution nor do they know when we should see a resolution. Choose the new Mac Pro model and hit OK. Drag the installer file to Trash to delete it. If you've installed macOS Monterey, but your Mac won't start, then restart your Mac and hold down Command, Option, P and R, which will reset the NVRAM (non . Choose the new Mac Pro model and hit OK. To fix this issue, please follow the steps in Installation limit reached error when activating Office for Mac. Go to Settings > FaceTime and turn off FaceTime. Quit out of your browser and then try again. See the Mac section in Fixes or workarounds for recent Office installation or activation issues for help and updates on these recent issues. Are you trying to activate Outlook with an Office Home and Student 2016 license? Then iMessage and FaceTime activated after that. Currently am downloading to upgrade from Monterey 12.3.1 to 12.4. Replace EEE with the ROM value and FFF with the MLB value, save and start your VM again. Office keeps asking me to sign in / "Authentication Expired" error, One-time purchase of Office confirmed, but still can't activate. Check to make sure your internet is working on the Mac you're trying to install on. wow its not just me well i wish this would stop because im sick of not being able to use my mac smh, This is a nightmare, almost two weeks without imessage and facetime, i tried to fix with and still didnt find any solution, after upgrading OSX to 10.11.6. has anyone found a fix here? Quoted a 3-5 day turnaround on that so we will see. Go to the Rt Variables section and copy the last 12 (Hex) values from the uuidgen output to the ROM field (1). You can find troubleshooting steps for common installation or activation issues for Microsoft 365 for Mac here. Try restarting your Mac and activate again. going to contact them and see who did the replacement and see about settling the serial number issue, from what I've read today on the net, that difference can be my issue. Make sure to turn on Set Automatically, and the Time Zone is correct. I dont know how, when lower level tech support yesterday told me they were aware. When you activate Outlook 2016 for Mac, you may receive one of the following error messages: An unknown error has occurred, the error code is: -805240834, An unknown error has occurred, the error code is: -805302259, An unknown error has occurred, the error code is: -8336C3H9, An unknown error has occurred, the error code is: 0. We will fix that and more with this guide. Please support me on Patreon: https://www.patreon.com/r. The senior support rep said that Apple is actively working on the fix. so this iMac is basically useless to me, thank you so much apple! Now, redownload using the Safari browser at Office.com/signin. A plethora of users are voicing issues on Apple's support forums centered around logging in to iMessage and FaceTime following the update to OS X 10.11.4 El Capitan. Also you will need Clover Configurator on your guest OS. Next, you will need to reboot the iPhone. Thanks! Then navigate to the SMBIOS section and click on the "Magic Wand". Under the "Accounts" section, select the account that you want to reconnect. FTC: We use income earning auto affiliate links. Click the "Disconnect" button next to the account. Isolated to the new iMac it seems in my case. Open Clover Configurator and dismiss any Pop-Up telling you about a missing EFI partiton or config.plist, we don't need it. If this is a constant issue, reset your credentials: If you own multiple licenses and have installed using the incorrect one, or you had a one-time install of Office for Mac and then purchase Microsoft 365, you might need to remove licenses attached to your suite of Office and reactivate to ensure you're getting all the benefits of Microsoft 365. Shutdown the VM and open the .vmx file again. Jun 9, 2022 4:42 PM in response to Jacob Smolowe. The problem. iMessage is one of the best instant messaging (IM) services by Apple Inc. And randomize your serial-number (2). Same here. This article is updated based on your feedback. Other users report that the log in process seems to act like its working, but it never fully completes and no error message is presented. Can't activate Office after installation. And iMessage works for me now on the original computer profile (user) That was what worked for me. I then erased my new Mac, re-installed Monterey, re-migrated my user account and all my data, and everything worked. I'm going to try downgrading to Bigsur and then see if messages works there, if not I'll let you know. Now, for me, came running, he stayed two days unable to loggin, MBP 2011, Calendar kept throwing errors but iMessage and Facetime worked. Select the "Messages" option. Save and hit calculate (2). I just upgraded to a new MacBook 15 2015 and its doing this to me now. I've deleted the com.apple.apsd.plist from the Lib/prefs. Hit Turn Off iMessage. That worked for me. Thank you Jeffrey. The new Mac signup stalled at the iCloud screen the spinner would just not go away. Users have tried a variety ofixes, including performing a clean install, disabling Firewall, and turning on two-step authentication, but there is no fix at the moment that seems to work. I hope this helps others out as this is quite frustrating. iMessage is integrated with general text messaging app on iOS or macOS, so if a user sends a text message or an iMessage . I just spoke to senior support here in Canada. 4) I shut down the machine (complete power down, not a reboot) Then write down the information (3). I have tried, many times. Restart your computer and install Microsoft 365 for Mac again. create a brand new user (as if your wife or child etc was creating a seperate profile on the computer), 3.) After doing this in that order, I re-logged in to my Messages account from the Messages->Preferences->Accounts page and everything returned to normal. Move the Microsoft Office installer .pkg file from the Downloads folder to the desktop, and then double-click to launch. To complete any of the steps below, you'll need the email address and password associated with your active and licensed Microsoft 365 subscription or your one-time purchase of Microsoft 365 for Mac. My old computer was experiencing a different iCloud problem: after signing out, I was unable to sign back in, and kept getting an error saying I was already signed in. "Installation limit reachedYour account has been used to activate Office on the maximum number of computers allowed. If you don't see a Downloads folder, open Safari and go to View > Show Downloads. Hard reset and skipped that. LAME. next, sign out of that new profile you created. It may be relevant that I did this under settings, not under the original setup window. Then restart your iOS device. The issue appears to be fixed now. Step 1: Go to Settings and select Messages. Jun 26, 2022 9:10 AM in response to wbake. It allows macOS and iOS users to send and receive text messages, group messages, documents, animations, pictures, videos, and contact information over Wi-Fi or mobile internet data. Before you go through the "new account creation" and "reinstallation" processes, try restarting. What a drag!!! Can't download the Office for Mac installer. Reply I have this question too (240) I have this question too I have this question too (240) I have this question too This is a server issue that occurs when trying to activate Microsoft 365 for Mac for Mac. No more "unknown error." 4) I restarted the machine Zapped PRAM multiple times. If it's still not working, delete the installer.pkg file and empty the Trash. I have reinstalled Monterey, I have deleted files from user lib/prefs and the user lib/messages folder. Does anyone know what exactly is happening here, and if there is a fix? Type "chmod 755 ./PrivilegedHelperTools" and press Enter. Now having same issues as described above. Thats the quality of Apple software these days Craig Federighi is proud about. I have the same issue. Relaunch Office and complete activation. iMac 21.5, After trying many of the suggestions I found online, what worked for me was going to System Preferences -> Network and creating a new network location using the same router and network settings as I used previously no changes other than a new network location. Other symptoms may be that you see Microsoft 365 for Mac repeatedly asking you to sign into your account or you receive an "Authentication Expired" error. Fix permissions for the PriviligedHelperTools folder: In Spotlight Search(the magnifying glass on your desktop), search for and launch Terminal. Yes, that worked for me as well. Try activating iMessage again to see if it fixes your problem. You will need a genuine OSX Copy freshly installed. To address this issue, see Error 0xD000000C when activating Office for Mac. Apple has yet to formally acknowledgethe issue, but when they do well be sure to update with the information and a fix whenever it is issued or discovered. In no event shall Microsoft, its authors, or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts, even if Microsoft has been advised of the possibility of such damages. Sign out and sign in again with the account associated with your Microsoft 365 subscription. Hi Tanya, I am having the same problem. Right now, they are planning a server side fix by Friday which could fix this. I have this issue iCloud doesnt login. If you would like to use Outlook, you can switch to a different Microsoft 365 home subscription. You can do this by opening your internet browser and go to www.microsoft.com. Then write down the information (3). To start the conversation again, simply I have tried everything. sign in with iCloud, and with iMessage in the new profile and it should work 4.) Open Spotlight by selecting the magnifying glass at the top right of your desktop. Apr 11, 2022 8:51 AM in response to Mikeymike1738, No, what I was saying, is that all I had to do was log out of my user account and then log back in and then go to messages and I was able to login without the error. Changed IDs from phone numbers to emails (as suggested below). "The system requires that you sign on to a valid account. Are you having this issue? Verify your Microsoft Account has a license: Sign in to your Microsoft Account at Office.com/signin. I have changed the iCloud password. unknown error occurring with iMessage on Mac After upgrading to Monterey, I keep getting "an unknown error occurred" when I try to log into iMessage. This should work with OSX and Windows on VMWare Fuison and WMWare Workstation. So your case might be a little different. I just keep getting the error message that account cant be activated. Restart your device: iPhone iPad iPod touch Turn iMessage and FaceTime back on. Clock error: The system clock is inaccurate, please set it to current local time. Thank you!!! Open System Preferences - iCloud : Click Sign Out. You can safely delete the Keychains folder in your home directory, eg. How long have you been using the new Mac? See Error 0x8A010101 when activating Office for Mac. Type in Office and then delete the data license file. If you're looking for the Office Installer: Depending on what browser you used to download the installer, it may save to different folders on your Mac. :-/, Never mind, I just launched iMassage and it was already logged in. Do you also know if your friend went through the steps in this link before giving it to you? For example, if you're using Word, you'll go to the upper left corner of your screen and click Word > Quit Word. You've activated but you're still being asked to activate, or you keep seeing messages for "Activate Office to Create and Edit" when you've already activated: Quit the app. Try again. Erase all Contents and Settings. It looks like its going to, but it just keeps spinning and spinning. That fixed the error. 5) When re-starting the machine, Zap the PRAM (hold down Command-Option-P-R before the machine chimes, keep holding until it goes blank and then release). Did a capture data on an attempted log in of iMessage with hopes that engineering can provide a solution. It shows An error occurred during activation. Its crazy haha. Depending on your carrier, you might be charged for this SMS. This repository has been archived by the owner before Nov 9, 2022. Classic Mac any help or ideas would be great, thanks!!! I have a 2010 mac tower 12 core that I use as my main work computer for Audio Production. Quit out of Terminal and out of the Office apps. Empty the Trash. Waiting is Wise. Mikeymike1738, User profile for user: "Thanks for buying Office. Apr 6, 2022 10:03 PM in response to jordanwinston. Now, running macOS Sierra 10.12.3, I can no longer sign in. Force quit was required to back out. Are you using the correct Microsoft Account (MSA)? Error message "Install Failed" when trying to install. 2. If the issue you're having is not in these lists, you may also be experiencing an emerging issue. Here's an update: Downgraded to BigSur and briefly saw I was logged into Messages (about 10 sec) then logged me out. Method 5. Although, in my case, my old Mac was also having problems with iCloud that started after I tried signing out of iCloud everywhere to fix the Messages problems on the new Mac. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Microsoft disclaims all implied warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. provided; every potential issue may involve several factors not detailed in the conversations The download is corrupted. 1) I went to id.apple.com and logged into the iCloud account that I use on Messenger Your solution is literally the diamond in the rough. I was hoping this would work. 4. Apple disclaims any and all liability for the acts, i have been using Apple products since 2000 and i would be very disappointed if Apple does not solve the issue. The closest I've gotten is signing in to messages, for a brief moment the messages window comes up, then in less than 15 seconds it goes away and I'm back to the sign in to messages window. The error code is 0xD0001043". To fix this issue, update your Mac's name to remove the invalid characters: In the top menu bar, select the Apple icon > System Preferences > Sharing (third row.). iMessage says the same thing. In the case of any of the above, follow the steps in Office for Mac repeatedly requesting keychain access to reset your keychain permissions. delete the files in the following folder /Users/<YOUR HOME FOLDER>/Library/Application Support/iCloud/Accounts Then reboot. After upgrading to Monterey, I keep getting "an unknown error occurred" when I try to log into iMessage. I've reset the nvram and the smc. This is the correct account to sign in with. Its literally been months since Ive been able to login to my messages and FaceTime. A corrupt Keychain can prevent multiple services from loggin in, including iCloud. 5. Google News All postings and use of the content on this site are subject to the. All is good now. Once that's done then you log back into your original account and then sign in which should work. It will give you an unique number as output. Activation during the setup hung on creation of a new Apple ID. Try searching all of your email accounts for a confirmation email from Microsoft. Now, start the download again by going to Office.com/signin. Mac App Store, Updates, iTunes, and iMessage failed to login. The engineering team has been in touch with me to get a diagnostic dump and actively follow up with questions. And iMessage works for me now on the original computer profile (user). Use the Safari browser and try to download the installer again. You signed in with another tab or window. 3.) Office for Mac repeatedly requesting keychain access. Dustin I have very similar set up (although I would like to ask you about the SSD setup) and just got a new iphone and am experiencing the same thing. This error still happens with Monterey 12.1. i have turned iMessage and FaceTime on and off several times and it still doesnt let me log in- also it doesnt let me update to Sierra. To fix this issue, update your Mac's name to remove the invalid characters: In the top menu bar, select the Apple icon > System Preferences > Sharing (third row.) Tried every possible fix on 10.11.3 (which is what came with the new Macs) and with 10.11.4 update. Were you able to get past the issue? Start the download again using Safari. We cant move on to the next step. I did not have to create or sign in to another user account to get it to work, Apr 17, 2022 10:55 AM in response to jordanwinston. Jun 10, 2022 6:04 PM in response to Jacob Smolowe. This might help you find the email address that is your MSA. It is a 2019 but new to me. try again. Fixes or workarounds for recent Office installation or activation issues, Fixes or workarounds for recent Office installation or activation issues, switch to a different Microsoft 365 home subscription, Installation limit reached error when activating Office for Mac, Error 0xD000000C when activating Office for Mac, Error 0x8A010101 when activating Office for Mac, Unsupported operating system error while installing Office, macOS requirements for Microsoft 365 for Mac or Office 2019 for Mac new updates. Save the config.plist, shut down your OS X VM and search for the .vmx file in at the VM location. Please try again later.". Visit your account page to manage your settings and then return here to retry activation.". I need to App Store, iCloud, iTunes none login . This doesnt make a whole lot of sense, though, as not all users are affected and logging in to iCloud on other devices is unaffected. Just something that was suggested to get rid of some pesky Console timestamp error messages. And if that doesn't work, you can try moving one or more of the: This is happening to me now, and no matter what i do nothing will work. On your iPhone (or maybe iPad, i didnt try it that way) go to SETTINGS > MESSAGES > SEND & RECEIVE and then add the email address that you use as your apple id & enter the p/w. Im not able to login in to FaceTime in my MacBook Pro 15 Retina. I can sign in for other users, just not the main user profile that has all my data. In Terminal, type the following text, and then press Enter: cd ~/Library/Group\ Containers/UBF8T346G9.Office, In Terminal, type the following text, and then press Enter: ls -a | perl -n -e 'print if m/^[e|c]\w/' | xargs rm. 2.) After do this in this order I re-logged in to my Messages account from the Messages->Preferences->Accounts page and everything returned to normal. Removed iCloud/added/removed/repeat. Important:All Microsoft Accounts have access to Office Online for free. Step 4: Now turn on Wi-Fi manually. A tag already exists with the provided branch name. Restart any Office app and the message should be gone. Works fine on my laptop w/ same OS. Following are some quick steps to fix iMessages activation errors with Airplane mode on iPhone. Be sure to check out, Donate to support my mom's battle with ALS, Many Mac users unable to log in to iMessage & FaceTime after updating to OS X 10.11.4. Check to make sure your internet is working on the Mac you're trying to install on. Click the unlock symbol and enter your admin password. Your About this Mac will look something like this. I'll post back next week with findings. 2) I found the device that I cant sign into Messenger with at the bottom of the page and deleted it from that account (I have multiple other devices which were working fine at the time) No iMessage, FaceTime or keychain. Chance is an editor for the entire 9to5 network and covers the latest Apple news for 9to5Mac. Check out the steps in this link, and get back to us with your results: If you can't turn on or sign in to iMessage or FaceTime - Apple Support. More. I even erased the disk and reinstalled the OS, with the same results. Choose Mac Pro 6,1 in the drop-down list (1). It happened around 10hrs ago, according to the email I got when my Macbook finally managed to sign in it had been trying to for more than half a day. I turned iMessage off and back on and it works fine now. Click the Install Office button on the page. One user said they reached out to Apple Support regarding the problem and were informed that Apple is aware of it and working on a fix, while others report that Apple Support was unaware of the issue but would escalate it. on Mac with OX10.11.5 El CAPITAN, Has Apple come out with any solution to this problem. The error code is: 0xD000000C.". Or you can open Finder > Applications > scroll down to "Microsoft.". OkayI have spent hours and hours trying to find a solution to this. See Unsupported operating system error while installing Office to learn more. Method 1. I spent over an hour with Apple Tech Support on the phone last night and heres what eventually worked for me: 1) I did a fresh reinstall of OS X from the recovery partition https://support.apple.com/en-us/HT204063 Share Improve this answer Follow Apple is clearly aware of the issue as my discussions with the different layers of tech support confirmed that. I was getting the "an unknown error has occured" only on iMessage even though i was signed into iCloud. I recently installed a SSD drive and re-installed my whole system from the ground up. iMac 21.5, macOS 10.15 Posted on Nov 3, 2021 1:45 PM Reply I have this question too (219) I have this question too Me too (219) Me too I have been dealing with this for months..no fix no options just does not work anymore,its simple. Open the Settings app in your iOS device. Try again.. Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. See Remove Office license files on a Mac for directions on how to check which license you're using and how to reactivate. I'll also file the fix you gave me away for future reference. I logged in under @icloud.com, and now all 5 of these things work in iMessage on my laptop. At least for me. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Originally I thought it happened due to two step verification. Notice the VM at the start of the serial-number ? Thanks for the info; that's really frustrating (and I know because I spent 10 days trying to fix this problem myself before I finally cracked it). If you've activated Office for Mac 2016 but are still seeing a message that says "You need to activate Office for Mac within X days," please try these steps to resolve your issue: In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access. I have changed the iCloud password. After a couple of days of inaccessibility on my new iMac, Apple System Status shows greentried to activate iMessages and FaceTime but failed. Update: Apples System Status page now acknowledges the issue: Add 9to5Mac to your Google News feed. When putting everything back on (clean install) everything worked except iMessages and Facetime. how do you turn imessage off on your computer? Note:If you receive the message "No matching processes belonging to you were found," the Office365ServiceV2 service is not running. I have a problem signing in to Facetime and Message. iMac 21.5, macOS 10.15 Posted on Nov 3, 2021 1:45 PM Reply I have this question too (26) There are no replies. But when I logged into my mac today I cannot do either one. That was what worked for me. Quite a few people have managed to resolve out-of-whack iCloud issues by locally deleting the iCloud account files, rebooting, and trying again: i.e. Apple guy did not know of issue. If you have an Office license, you'll see it listed on the new page. 6 comments 75% Upvoted Log in or sign up to leave a comment Log In Sign Up Sort by: best level 1 Refunds. Could not sign in to iMessage. Contact your organization's tech support for more help. Note:If your PriviligedHelperTools folder is accessible but empty, uninstall and then reinstall Office for Mac. Weve confirmed your purchase, but in order to activate you will need to download a version of Microsoft 365 for Mac from this Link". Apr 11, 2022 8:39 AM in response to pnford pnford, you have to log out, sign into another account (switch user), then log in to iMessages from the other account. So I ran the Terminal command on the old Mac which fixed the iCloud problems on that computer, erased the new Mac and reintalled MacOS, used Migration Assistant to copy all my data to the new Mac, and after that Messages worked on the new Mac. 2. Unknown error" or "clock error" when you activate Outlook 2016 for Mac, Restore previous purchase for Office for Mac. This might help you find the email address that is your MSA. I have a Mac OS X El Captain 10.11 VMwawre Virtual Machine And I Get An Error Message: An error occurred during activation. Removed files from Library/Preferences. Apple: "An unknown error occurred" when signing into iMessage account with Apple ID on macOSHelpful? i have a mac mini and indeed cannot log in on both Facetime and iMessage. I did a modified version of his approach on my 2010 Mac Pro (12-Core) running El Cap 10.11.6 (15G31) and it worked. Q: unknown error occurring with iMessage on Mac Step 2: Turn off iMessages first. Good luck, I hope this works for everyone! Close Safari. Very frustrating!! Apple Support was clueless yesterday and today morning, but now seem fully aware of this problem. Look for the file in your Downloads folder, typically next to the Trash. 10.11.4 had a bad hd so Apple replaced my HD and my Motherboard. This was the same account that I had migrated to my new computer that was experiencing the "unknown error" in Messages. It seems that this will then enable imessages sent via apple id rather than your phone number across all devices. Help! It was running 10.11.3 Doing CMD-R during a reboot and installing clean to 10.11.4 seemed to fix it. Open the previosuly saved config.plist in Clover Configurator and navigate to the SMBIOS section. Jun 9, 2022 4:32 PM in response to John Dickson1. (adsbygoogle = window.adsbygoogle || []).push({}); According to users on Apples forums, many are being presented with a Could not sign into iMessage error while trying to sign in, as well as a messaged reading, An error occurred during authentication. Not sure whats going on but he had no clue of this issue. This is so frustrating!! Solution?.time will tell! Empty the Trash. Tip:Not seeing any Office licenses? For this remove the following from your .vmx. "An unknown error has occurred. I have signed in using the same account on another Mac, no problems. Are you sure you want to create this branch? In the Computer Name text box, update your Mac's name and then close the window. Login with your AppleID in iMessage. Apr 25, 2022 11:15 PM in response to wbake. If you're looking for the Office apps after installing: After you've installed the Office suite, you can find them by opening the Launchpad . The error that says the Microsoft Office installer.pkg can't be opened because it is from an unidentified developer, has been fixed in an update by Apple. Where to sign in to Microsoft 365 For macOS: Go to Activity Monitor, mark any processes you believe are suspicious and close them by clicking the "X" button on top left above them. I've deleted the com.apple.apsd.plist from the Lib/prefs. For the most up-to-date Microsoft 365 for Mac system requirements information, see System requirements for Office. Hi Jacob, Thank you for the quick reply and info. How feasible would it be to do a erase and reinstall? I ended up reinstalling OS X which seemed to fix it. Microsoft is aware of and currently working on this issue. Hold Control and click the file on your desktop. Activate Office for Mac Installer.pkg file downloaded but won't launch. Note:As you type, Terminal will not display the characters. John Dickson1, User profile for user: Choose Mac Pro 6,1 in the drop-down list (1). pnford, you have to log out, sign into another account (switch user), then log in to iMessages from the other account. Note:This issue doesn't apply to Microsoft 365 subscribers. Currently am downloading to upgrade from Monterey 12.3.1 to 12.4. 4. Slide it to the right, turning off the phone. Now cannot connect face-to-face with my Granddaughters who have relocated out of state. Open it with your favourite text editor and search for following and change it to "FALSE". Restart your Mac and open any Microsoft Office app to reactivate. I am so disappointed that a company like apple with all the billions of dollars they have, cant be bothered to get their engineers to sort this out, shame on you apple! You should be good to go. Today, it's considered one of the 'Big Tech' technology companies, alongside Amazon, Google, Microsoft, and Facebook. After much trial and error I think i found a solution at least it worked for me. You will also have already downloaded and installed the Office suite. The Mac runs macOS for its operating system. Fix it using the instructions in the Fix permissions for the PriviligedHelperTools folder below. On the menu bar, click Go > Utilities, and then double-click Terminal. i need help because it keeps getting wrong password. A plethora of users are voicing issues on Apples support forums centered around logging in to iMessage and FaceTime following the update to OS X 10.11.4 El Capitan. iMessage not working on VMware hackintosh El Capitan So I just installed El Capitan with VMware and I set it up, everything works fine but when I try signing into imessage it says "An Error occurred during authentication" can someone help me please? Check to make sure your internet is working on the Mac you're trying to install on. Joined Mar 2, 2012 Messages 25,928 Motherboard Lenovo ThinkStation p700 CPU 2x E5-2620 V3 Graphics RX 560 Mac. My @mac.com Apple ID wasnt working, but I looked on my iMac, where I was reminded that on that machine, Im also logged in under @icloud.com and @me.com (as well as two phone numbers). Thanks, Just realized now not able to log in to FaceTime and iMessage macOS Sierra 10.12.3. my macbook 2012 OS x 10.11.6 wont allow me to sign into iMessage or FaceTime :( tried everything and still doesnt work :( please help as soon as possible. You can do this by opening your internet browser and going to www.microsoft.com. Check out 9to5Mac on YouTube for more Apple news: Apples Mac lineup consists of MacBook, MacBook Air, MacBook Pro, iMac, Mac Pro, and Mac Mini. For a non-obvious reason, my previously properly running Mac could no longer log into iMessage or FaceTime despite successfully logging into iCloud. Open Outlook or OneNote, and verify that you can sign in and activate successfully. Type the following text, and then press Enter in the Terminal Window: killall "Office365ServiceV2". Logging in to the Apple ID website worked and the new ID had been created. this is ridiculous. Contacted previous owner, they'd had the logic board replaced. I know it would suck to do that if you've already tried similar steps, but it might be necessaryI went through 5 erase-and-reinstalls before I finally fixed everything. To resolve this issue without running the script, follow these steps: Exit all open Office applications, including Outlook and OneNote. You should update the title of the article to reflect that the issue was server side and not related to a software update. 5.) Apr 11, 2022 8:39 AM in response to pnford. Can't find the installer or Office apps after downloading, "An error has occurred. Wait for the download to be complete. You will need administrator privileges for this. Open Task Manager and type Ctrl-Alt-Del and then go to the Processes tab, after which stop any running programs that may be conflicting by right-clicking and clicking on End Process. To do that if you have an iPhone 8 or an earlier model, press and hold the Top or Side button until you see the Slide to Power Off slider. Save the config.plist, shut down your OS X VM and search for the .vmx file in at the VM location. VMWare does not generate a serial-number and MLB/ROM values which are sopisticated enough. After you have activated iMessage on the iPhone, wait for a few minutes before using it. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. BUT i can't guarantee that this will work forever! Just a spinning grey circle with the app basically hanging. 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