Apps must be optimized for this viewport. Explore Calling Apps Check out the features of the Calling apps. By default, apps are launched into the App panel with a viewport of 360x576px. Webex Calling feature spotlights. Panels for booking rooms, advanced microphones, and In general, apps should limit their use of pop-up windows created via JavaScript. more. IT Lifecycle Services & Management Consulting, User Adoption, Training, & Retention Services, What is Enterprise Collaboration and Why Your Organization Needs Systems and Solutions, How to Develop an IT Asset Management Framework, What Are Microsoft Consulting Services? The PA for Webex Hybrid Services, illustrated in Figure 2, provides highly available and centralized on-premises and cloud services. 1.Cisco Webex DX80 endpoints run CE firmware. Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. This aspect eliminates the need for any other application. To configure the Webex Experience Management Invitation module for sending SMS/Email surveys to the customer: The partner hosted module in the Webex Experience Management Invitations solution is mandatory for the SMS/Email surveys to work. The Preferred Architecture (PA) provides a holistic approach to bandwidth management, incorporating an end-to-end QoS architecture and video rate adaptation and resiliency mechanisms to ensure the best possible user experience for deploying pervasive video over managed and unmanaged networks. With Webex Experience Management, you can do one of the following: Configure post-call surveys and initiate them over IVR when agents end the calls in the Webex Contact Center Agent Desktop. HTTPS is used for communications between Cisco Calendar Connector on the Expressway-C Connector Host and Webex. These services connect what you have on-premises with Webex Teams in the cloud to provide a single integrated experience. Figure 10 shows the same three-party call with the media bridged locally on the Video Mesh Node within the enterprise, resulting in no bandwidth utilization for media over the Internet. Embedded apps are expected to follow the recommended design guidelines discussed below. holidays schedules define exceptions to normal business hours by defining one or more events. Integrate meetings, messaging, and contact center into the calling experience for the most complete collaboration portfolio. Increase productivity with pre-built cloud integrations to third party apps and enjoy advanced AI assistants. If you like the capabilities of Webex Teams, you can integrate those capabilities with what you currently have deployed for an even better end-user and administrator experience. Apps must be optimized for these dimensions. In-meeting embedded apps have a Layout Preference configuration option that determines if shared content opens for meeting participants in the side panel or in the main meeting view at default size of 1264x490. When he tries to answer a incoming call from WebEX desktop app, the call disconnects immediately only at one location. In addition, there are various calling options available based on deployment, and user's calling needs. We recommend deploying the Video Mesh Node on the corporate network. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. The PA for Webex Hybrid Services applies the bandwidth management strategy of the Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments to the Webex Teams endpoints, clients, and infrastructure components. Webex Contact Center - Design Guides - Cisco Support Product Support Contact Center Webex Contact Center Design Guides View Documents by Topic Choose a Topic Cisco Webex Contact Center Cisco Webex Contact Center Voice Onboarding Guide 02/Dec/2020 Cisco Webex Contact Center 1.0 Cisco Webex Contact Center 1.0 Voice Onboarding Guide 09/Oct/2020 Unlike many VoIP and video calling platforms in the marketplace, Webex Calling lets users decide whether they want to connect from their mobile device, laptop, or Webex calling devices like an IP phone or the newWebex Desk Hub. The PA for Cisco Webex Hybrid Services includes the following foundational functionality and services that underlie the entire Webex Hybrid Services solution: The web-hosted online Webex Control Hub, available at https://admin.webex.com/, is used to administer and manage the organization's Webex Hybrid Services. (See the Deployment Guide for Cisco Directory Connector for the latest version support information.) This ID is guaranteed to be unique regardless of whether the app has access to the user's personally identifiable information (PII). Empowering excellence with better collaboration. Clustering replicates the administration and configuration of deployed applications to backup instances of those applications. Customize your experience with enterprise-grade features and carrier-grade reliability. This requirement is evaluated on a per-app basis and depends on the situation (for example, if an app's underlying business model is dependent on ads). Make the cloud transition without disruptions and move site-by-site, location-by-location, or user-by-user. Platform integrations with other tools like video conferencing and instant messaging enable a unified experience that facilitates smooth and efficient remote work, team collaboration, and customer interactions. Prioritizing voice from all types of collaboration media ensures that, even during times of extreme congestion when video is experiencing packet loss and adjusting to that loss, the audio streams are not experiencing packet loss and are allowing the users to have an uninterrupted audio experience. Preview how Webex Control Hub makes management easy. Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. Call Service Connect enables ringing on both Webex Teams and Cisco Unified CM devices associated with the same user. the survey. Webex Calling is a critical component of a complete, modern collaboration experience. All embedded app text and content must be visible, legible, and actionable in both color modes. Choose any of the following options: The following are requirements for the first-time user experience. What's new, tips and tricks, and much more. End-to-end experience management Close the customer feedback loop with integrated Webex Experience Management, including follow-up surveys via text, email, or IVR. Explore two major collaboration platformsWebex and Microsoft Teamsand learn why ZK Research thinks Webex wins in several key areas, including enterprise calling. Unlike many VoIP and video calling platforms in the marketplace, Webex Calling lets users decide whether they want to connect from their mobile device, laptop, or Webex calling devices like an IP phone or the new, Microsoft 365, including Office, Teams, Dynamics, OneDrive, and SharePoint, HD video to make conversations more engaging, Office Anywhere routing extension calls to designated mobile or desk phones, Sequential or simultaneous ringing for alternating call distribution (ACD) queues, Ambient noise-blocking Filter out office chatter, sirens, music, or other environmental noise pollution, How much cloud recording storage is required, Investing in Cisco Webex Calling training, consulting and managed services from a, Ensure you deploy the right mix of services and devices to meet your needs, to understand user adoption and usage patterns, Provide guidance and best practices advice beyond the. Recipients must be able to see and interact with the shared content. Apps must be optimized for this smaller viewport. The handover emails contain credentials and other essential information about your account. Schedules are used to support calling features and can be defined at the location or person level. in Webex Experience Management. The Video Mesh Node registers to Webex, and most management tasks are performed from the Webex Control Hub. Hosted by Cisco, sold on a SaaS subscription model, and supported by. Webex Calling demonstration within the Webex App. Create a voice-based feedback activity in Flow Designer. Introducing Webex Calling Imagine being able to leverage enterprise-grade cloud calling, mobility, and PBX features, along with Webex Appfor messaging and meetings and calling from a Webex Callingsoft client or Cisco device. Contact us to discuss your unique communication and collaboration needs. Webex Setup Assist is a Cisco-Provided Migration and Implementation Service assistance for Partners. All rights reserved. They can easily connect their mobile devices to an internet-connected base and connect to scheduled meetings with a single touch. Management) to end the survey. View the CEJ and CEA widgets in the Agent Desktop. Many organizations are finding the correct balance for them between remote and hybrid workplaces. This does not mean that these products and services cannot be deployed in an environment with Webex Hybrid Services, but that this PA for Webex Hybrid Services will not discuss or treat any design considerations around these on-premises products and services when they overlap with those included in the Webex Hybrid Services solution. WebEX Calling. The Video Mesh Node can be deployed on the corporate network or in the DMZ. Specifically, apps should incorporate the following: The following suggestions provide an enhanced user experience both within your app and in the larger Webex context. Apps must be easy and intuitive for first-time users and provide clear call-to-actions (CTAs) in onboarding workflows. PII-handling metadata as well, because the metadata is associated with each questionnaire. We recommend that you deploy Video Mesh Nodes only in large campus sites that have direct Internet access (DIA), as shown in Figure 13. Stay focused. For more information about supported question types, see Customize the Post Call Survey Questionnaire for IVR. Empowering excellence with better collaboration. cited by Cisco found that 78% of office employees have long-term mandatory or optional work from home (WFH) arrangements, and over three-quarters of IT telephony investment in 2020 was in cloud-based services. Unified Communications as a Service (UCaaS) and cloud voice calling services provide an affordable, flexible platform for mobile, meeting rooms, and the lineup of, 1:1 and group voice and HD video conference meetings, Collaborative screen and document sharing and whiteboards. Avoid clustering Video Mesh Nodes over the WAN. This includes voice, video, and desktop sharing. These services extend easily to remote offices and mobile workers, providing availability of critical services even if communication to headquarters is lost. For more information, see Cisco Webex Experience Management Widgets and Gadgets. All of these services and components are relevant for the deployment of the PA for Webex Hybrid Services and will be referenced as appropriate in the remainder of this document. The following requirements are to ensure that an app's Open for All workflows are clear and intuitive to users. Cloud calling is a type of unified communications as a service (UCaaS) that provides secure and scalable voice communication services through a third-party host. number of times (for example, 3 attempts), the maximum number of retry attempts for invalid input and timeout must be set Users can resize the pop-out window to any size, so apps must be responsive to other viewport sizes, including full screen. At the end of the business day, or during in-person meetings, users can simply route their phone calls to voicemail, and let their colleagues know they are temporarily offline. Explore Incorporating these suggestions is optional and will not block app approval if not implemented. In-meeting apps must optimize their layouts to their default viewports. QoS provides a foundational network infrastructure technology that is required to support the transparent convergence of voice, video, and data networks. Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange. Media is encrypted with Secure Real-time Transport Protocol (SRTP) between Cisco Webex and Cisco Expressway. questionnaire in Webex Experience Management. Ciscos portfolio of Webex services is world-renowned for providing feature-rich digital communications solutions for businesses of all sizes. The consistent user experience provided by the overall architecture facilitates quick user adoption. In particular: Pop-up windows created via the window.open() JavaScript method must not be used for primary app workflows or experiences. The following steps will help make the process as smooth as possible: Learn why your business should upgrade from on-premises PBX systems to cloud calling now. Webex Callingprovides the following benefits: The areas of overlap include Cisco Meeting Server, Cisco Unified Communications Manager IM and Presence Service, and Cisco Jabber. Introducing Webex Calling Imagine being able to leverage enterprise-grade cloud calling, mobility, and PBX features, along with Webex Appfor messaging and meetings and calling from a Webex Callingsoft client or Cisco device. Go to Cisco Webex at settings.webex.com. Note As shown in Figure 7, the Expressway-C Connector Host does not pair with the Expressway-E server and, in the case of hybrid calendar integration, does not rely on Expressway-C and Expressway-E firewall traversal capabilities to communicate with Webex. Figure 18 illustrates these two encryption options. Maximize control with a dedicated cloud service. Figure 4 Architecture for Cisco Webex Hybrid Directory Service. Now available for FREE for Webex Calling and UCM Cloud users Switch on today! collect feedback about their interaction. It communicates and synchronizes over the enterprise network with Microsoft Exchange, and it communicates over the Internet to Webex (Figure 6). Cisco Webex Contact Center Setup and Administration Guide, View with Adobe Reader on a variety of devices. Creates standard questionnaires for Webex Experience Management Post Call Surveys and publishes the same. The integration between the Cisco Expressway-C server and Cisco Webex is facilitated via micro-services installed and managed on the Expressway-C Connector Host by Webex. While an Open for All session is in progress, app recipients must be presented with the same view or content that the app initiator intended to share. A2Q form. Figure 10 Media Path of a Webex Teams Meeting with Video Mesh Node. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and integrated devices for all situations. PUT Configure Call Forwarding Settings for a Person GET Read Call Intercept Settings for a Person PUT Configure Call Intercept Settings for a Person POST Configure Call Intercept Greeting for a Person GET Read Call Recording Settings for a Person PUT Configure Call Recording Settings for a Person GET Read Caller ID Settings for a Person Depending on the configuration, different scenarios can be achieved: This requires Cisco Unified CM to be in mixed mode and the endpoints and the SIP trunk to Expressway to be provisioned for encryption. For information about partner hosted module, see Cisco Webex Experience Management Invitations Module Architecture Document. For information about how to deploy the partner hosted components, see Deployment Guide for Invitations Module. This meeting information is used to create the appropriate Webex Teams meeting and space with all invitees (@meet) and a Webex personal meeting room (@webex). For more information on how to configure widgets, see Cisco Webex Experience Management Widgets. Enterprise-grade security, Figure 18 Webex Hybrid Services: Expressway Media Encryption Options. Coordinate integrations and upgrade schedules on your time. The Video Mesh Node bridges the media locally, resulting in network edge bandwidth savings as well as decreased overall latency. The intelligent media techniques used for media resiliency and rate adaptation in all Cisco endpoints, clients, and conferencing architecture referred to as Media Assure coupled with QoS, ensure that real-time applications and their related media do not oversubscribe the network or the bandwidth provisioned for those applications, thus providing efficient use of bandwidth resources. Learn how to integrate Webex Calling features into your applications. It's your cloud service. Apps must not require a user to provide a phone number to enable use of the app. The customer can barge-in during the inline survey and use the keypad to answer A key component of Webex Hybrid Call Service is the Call Connector, hosted on the Cisco Expressway-C Connector Host. Many organizations are finding the correct balance for them between remote and hybrid workplaces. As part of the account creation process, the following actions are performed: Creates an account for you and provisions the account. Create dispatch templates on Webex Experience Management. Transitioning calling operations to the cloud may sound like a cumbersome undertaking, but proper preparation can simplify the move and ensure business operations run uninterrupted during the change. start at just one low price. The Different Types and How to Figure Out Which Ones You Need, UK Anti-Slavery & Human Trafficking Statement. Call Service Connect allows integration between Webex and Cisco Unified Communications Manager (Unified CM). It also measures how many calls they made, answered, and missed. Research data from Metrigy and Gartner cited by Cisco found that 78% of office employees have long-term mandatory or optional work from home (WFH) arrangements, and over three-quarters of IT telephony investment in 2020 was in cloud-based services. HTTPS is used for communications between Cisco Directory Connectors and Cisco Webex. Research data from Metrigy and Gartner cited by Cisco found that 78% of office employees have long-term mandatory or optional work from home (WFH) arrangements, and over three . With cloud calling, organizations of all sizes can operate their entire business phone system through their internet connection. This will ensure that the Video Mesh Nodes are available for large user populations. The Webex Desk Hub makes it easy to join conference calls and meetings when working this way. Figure 6 Architecture for Cisco Webex Hybrid Calendar Service. Webex Experience Management questionnaires are cached for 24 hours, and any modifications to them would reflect after that period. For simplicity, products are grouped into modules to help categorize and define their roles. To create an Webex Experience Management account: Submit the form Assurance to Quality(A2Q) process for Cisco Webex Experience Management. Webex Hybrid Call Service supports multiple Cisco Unified CM clusters. Table 2 Cisco IP Phones Unified CM Only, Table 3 Cisco Video Endpoints and Room Systems Unified CM or Cisco Webex Device, Personal TelePresence endpoint for the desktop, Integrator and multipurpose TelePresence endpoints, Integrator and multipurpose TelePresence endpoints with built-in single or dual screens, All-in-one presentation, white board, and audio/video multipurpose room endpoint. 3.While cloud registration is supported with these endpoints, for the purposes of this PA these endpoints register to Cisco Unified CM. Get the most complete collaboration portfolio. Replace your PBX network, on your schedule, with proven quality and security, flexible licensing options, and integrated calling plans. Cisco Directory Connectors are deployed on-premises. The central component of Webex Video Mesh is the Video Mesh Node. After you configure the Agent Desktop widgets, you can view the Customer Experience Journey (CEJ) and Customer Experience For information about these integrations, refer to the latest version of the Deployment Guide for Cisco Webex Hybrid Calendar Service, available at https://www.cisco.com/c/en/us/support/unified-communications/spark/products-installation-guides-list.html. They incorporate a subset of products from the Cisco Collaboration portfolio that is best suited for the targeted market segment and defined use cases. If the audio messages for invalid input, timeout and maximum retry exceeded are not configured in Webex Experience Management, This basic feature of the Webex Teams application and the Webex platform provides one-to-one and group messaging with file sharing. Analytics (CEA) widgets. Organizations want to streamline their business processes, optimize employee productivity, and enhance relationships with partners and customers. It also allows Webex Teams endpoints to overflow to a Video Mesh Node on the corporate network instead of overflowing to the cloud, thus saving bandwidth on the corporate network Internet edge (see Figure 14). The Webex app offers integrating calling, voicemail, teams, and device share from anywhere on any device with a consistent user experience. Apps must not be dependent on access to a user's personally identifiable information (PII) to function properly. Webex Calling is significantly more secure and feature-rich than many competitive solutions in the VoIP and UCaaS marketplace. in Webex Experience Management. It predicts that by 2024, 43% of businesses will have adopted cloud-based calling. 2.Only the Cisco IP Phones 8845 and 8865 support video. For more information about creating questionnaires, see Questionnaires. Users can join conferences using Webex Teams devices as well as Webex Teams and Webex Meetings applications. Webex Meetings provides audio and video conferencing with content sharing by leveraging the Webex conferencing service. After you create the Webex Experience Management connector, you configure the post-call surveys. Make calls for business on your phone or desktop. Webex Calling Check here for all the information you need to hit the ground running with three different calling offers. work you do, not where you do it. For information about licensing, see the Cisco Collaboration Flex Plan. In addition to clustering, the PA for Webex Hybrid Services provides high availability through the use of redundant power, network connectivity, and elastic storage. They communicate and synchronize over the enterprise network with Microsoft Active Directory, and they communicate over the Internet to Webex (Figure 4). Intelligent collaboration devices for every desk. You can collect, analyze, and present the data from various surveys as widgets on the Webex Contact Center Agent Desktop. As the number of concurrent calls increases, the organizations bandwidth usage to the Internet increases. The benefits of Webex Video Mesh include: The PA for Webex Hybrid Services addresses these needs with the Webex Video Mesh architecture shown in Figure 8. Other benefits include: Cloud calling provides many useful features that can enhance every phone call. We recommend sizing the Video Mesh cluster based on the number of calls expected for the organizations site. (See the Cisco Webex Video Mesh Data Sheet for more information.) Log in Sign up. The content in this guide is organized in the same modules. Streamline workflows and processes Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange. Create the feedback activity in the Webex Contact Center Management Portal. For a survey over IVR, after an agent ends the call, Webex Contact Center transfers the call to Webex Experience Management and the customer receives the inline survey. For more information, see Retry And Timeout Settings In Post Call IVR Survey in Webex Experience Management documentation. Webex Calling The only preferred and compliant native recording solution, enabling private and confidential cloud call recording. (See the Bandwidth Management section for details.). (This includes all audio of both voice-only and video calls. Let customers connect their way with a digital-first, next-generation platform. Figure 5 Hybrid Enterprise Directory Integration. Learn more about how Cisco is using Inclusive Language. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. For more information about creating questionnaires, see Questionnaires. Let your users stay connected to your business during the working day from where ever your business takes them, but disconnect during personal time or after hours. While not required for approval, apps that do not incorporate these recommended guidelines may not be approved for App Hub if the reviewer determines that the app provides a poor user experience. More and more, organizations are choosing collaboration services from the cloud because cloud services: Many organizations, however, are unable or unwilling to move all their services to the cloud. Reduce operational costs, improve productivity, and increase revenue when you move mission-critical calling services to the cloud. The Calendar Connector service provides two key features: When @meet is added to the location field of an Outlook calendar invitation, Calendar Connector and the cloud calendar service create a Webex Teams meeting and a new Webex Teams collaboration space with a name that matches the invitation subject. Webex integrates seamlessly into 100+ industry-leading apps. If the user needs to first sign-up (create an external account) before using the app, the app must provide guidance on how users need to complete that process. Configuration Control Hub is the central point for provisioning all services. (For the latest version support information, see the Deployment Guide for Cisco Webex Hybrid Calendar Service.) Figure 9 Media Path of a Webex Teams Meeting. Apps should use third-party identity providers for user sign-in only when necessary. Get peace of mind with information security and user privacy for all, no matter where you . Apps must be tested and verified to function as expected on all supported desktop systems and devices, including Windows and MacOS. Webex Hybrid Directory Service enables an administrator to populate the identity store of their company's Webex Teams organization with users and resources from their corporate Microsoft Active Directory. If Cisco Unified CM is not in mixed mode and uses non-encrypted RTP media traffic to send the call to Expressway-C, then Expressway-C can terminate the RTP connection from the Unified CM endpoint and open another call leg using SRTP to Webex. But having tools from both the cloud and the premises can create inconsistent, disjointed user experiences. In addition, it keeps the user experience consistent so that the user of Webex Teams has the same dialing habits, calling ID, and unified call history as any other user on Cisco Unified CM. As detailed below, there are unique viewport sizes for apps running in the App panel (where apps open by default) and in the external window that the user can pop out. Figure 2 Preferred Architecture for Cisco Webex Hybrid Services. Webex Calling also offers advanced integration capabilities that utilize existing on-premises PBXs, making it easier for both on-premises and cloud users to connect and experience with a high quality audio and video experience. By default, the maximum number of retry attempts for invalid input and timeout is 0. In particular, apps must not have transparent backgrounds, which can make text illegible in dark mode. Escalate your calls to a multi-party. with them appropriately. Users log in to Webex Teams via their email address, which corresponds to the mail LDAP attribute. Apps can optionally be configured to open in the main meeting view. ), Mark all video from clients, desktop and room devices, as well as Expressway Edge components with an Assured Forwarding class of AF41 for prioritized video or AF42 for opportunistic video. Webex Meetings also enables advanced features such as meeting recording and permanent Personal Meeting Rooms (PMR) to provide users with personalized permanent voice and video meeting spaces. Control Hub ( https://admin.webex.com) is a web-based management portal that integrates with Webex Calling to streamline your orders and configuration, and centralize your management of the bundled offer Webex Calling, Webex App, and Meetings. This failover process is transparent to the users. Investing in Cisco Webex Calling training, consulting and managed services from aWebex partner like Yorktel can: Webex offers many online documentation resources and videos, however, investing in personalized consulting and training is often the best way to add context to the core administrative and user guides, leading to a more succesful deployment, increased user adoption and overall increase in productivity. Experience the enterprise-grade, secure, and seamless cloud calling solution. Skips the remaining survey questions and plays the Thank You message (if a Thank You note is configured in Webex Experience Cloud Calling Comes in All Shapes and Sizes. Calls will be cascaded from Video Mesh Nodes to the cloud when Webex Teams endpoints from outside the organizations network connect to a call with internal participants. Application with cloud-based integrated voice/video call, message, meeting, and content sharing services for mobile devices, personal computers, and web browsers, Table 5 Comparison of Endpoint Features and Capabilities. For the user account in Control Hub, add either a Basic or Professional Webex Calling license. For more information, see Infra Provisioning Guide For Webex Experience Management Invitations Module. bars and smart multi-screen video conferencing for every This feature delivers persistent instant messaging with Webex Teams spaces, where users can message and share files. For more information, see Cisco Webex Experience Management Overview. All-in-one presentation displays, video meetings, To deploy Webex Hybrid Calendar Service in the PA for Webex Hybrid Services, we recommend the following: Cisco Webex Video Mesh is a component of the PA for Cisco Webex Hybrid Services that enables organizations to deploy an instance of media processing on-premises. See why. Webex partners like Yorktel offer a range of tiered subscription options, including Starter, Business, and Enterprise. Table 8 Components for Cisco Webex Video Mesh. If Cisco Expressway performs RTP-to-SRTP conversion, we recommend enabling it on Expressway-C instead of Expressway-E so that the traffic in the DMZ will be encrypted. Apps can use the participant's user ID to create a placeholder association between the user and the current app session. Learn More Efficient communication and collaboration, anywhere. Likewise, cloud services are natively redundant by virtue of elastic computing and highly available service distribution within the cloud platform. The Calling User Portal enables you to manage and configure your user features and settings of your service. It provides a common directory shared between the enterprise and Webex through synchronization of the on-premises Microsoft Active Directory and Cisco Webex. In the PA for Webex Hybrid Services, the following cloud services are deployed redundantly: Sizing a deployment can become complex for large enterprises with sophisticated requirements. Webex Calling is cost-effective and enables users to connect with their partners, colleagues, and clients on their device of choice. Webex Calling pricing depends on factors like: These subscription plans are very affordable, especially compared to the costs associated with PBX hardware and traditional landline desk phones and infrastructure. workspace. Apps must not contain workflows that leaves the app initiator "stranded" and unable to start an Open for All session. Nevertheless, the media resiliency and rate adaptation mechanisms also attempt to ensure that media over unmanaged networks such as the Internet has the best possible quality in the face of packet loss, delay, and jitter. The Cisco Webex Cloud Calling solution is part of the all-in-one Webex app. It offers centralized administration and supports connections through IP phones, mobile devices, and the Webex app on desktop or laptop computers. (Users cannot initiate Open for all sessions on mobile devices.). This section describes design and user experience requirements for in-meeting embedded apps. Cisco Webex Calling: An Essentials Guide. Pop-up windows must be closed once the user has completed the sign-in process or acknowledged the notification or error message. Learn More Experience more from Webex. This concept of opportunistic video coupled with prioritized audio maintains an acceptable video experience while simultaneously ensuring that voice media for these opportunistic video calls is not compromised. Figure 14 Multiple Video Mesh Clusters Cascading a Call to Webex. Webex Calling is highly flexible and can be integrated with many business and productivity apps, including. Please choose the date of the session you . The steps to enable IVR post-call survey in Webex Contact Center are as follows: Create and configure the questionnaires in Webex Experience Management for sending IVR surveys to the customer. and see their experience with the brand. Administrators may configure user accounts, enable specific features, and provision users for collaboration services within the Webex Teams organization. 4.Cisco Webex Room Series endpoints support 4K video resolution. When Open for all is not enabled, app initiators and recipients can stretch the width of the App panel up to a maximum of 604x576px. , Cisco Webex Calling provides a reliable, scalable, secure cloud-based PBX service to businesses of all sizes, from SMB to enterprise. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. We recommend the endpoints listed in the following tables because they provide optimal features for this design. The administrative portal provides comprehensive activity reporting, including how long users are available to take calls during the business day. Discover how we can help with Webex. Web conferencing, cloud calling, and equipment. Webex Calling Person Settings supports modifying Webex Calling settings for a specific person. If a Video Mesh cluster is full, the next Webex Teams endpoint in the organization that joins the meeting will send its media to Webex, and the Video Mesh Node will cascade the call to the cloud media services. Figure 16 illustrates the architecture for Webex Hybrid Call Service. Your team members can make themselves available for calls, messages, and video meetings when it is convenient. Plays the same survey question to the customer based on the number of retry attempts that is configured in the survey questionnaire If a user has an endpoint registered to Cisco Unified CM and a Webex Teams application, both the endpoint and the Webex Teams application will receive the call regardless of whether the call is initiated by another Webex Teams application or any other endpoint. Webex Calling further provides an integrated user calling experience with Webex devices, including Cisco IP Phones 6800, 7800, 8800 Series desk phones, Cisco IP Conference Phones 7832 and 8832, Cisco IP DECT 6800 Series, and analog ATAs. A cascade link is created when a remote participant joins the call and their Webex Teams endpoint may not be able to reach the Video Mesh Node. Video For example, in the screenshot below the Slido app is open and is sharing the available space with other panels. Create a SMS/Email Based feedback activity in Webex Contact Center Management Portal. QoS ensures reliable, high-quality voice and video by reducing delay, packet loss, and jitter for media endpoints and applications. The ability to share content with meeting participants using the Open for All feature is the at the heart of the embedded app user experience. It predicts that by 2024, 43% of businesses will have adopted cloud-based calling. |Privacy Policy|UK Anti-Slavery & Human Trafficking Statement|YTC Machine Readable Files, any organizations are finding the correct balance for them between remote and hybrid workplaces. If an Open for All workflow involves multiple user steps, apps must provide clear and consistent navigation between steps. Webex App access for every user Public Switch Telephony Network (PSTN) access to let your users dial numbers outside the organization. App recipients should have the same or similar sign-up and sign-in experience as the app initiator. Please fill in the following information. The following guidelines apply to the architecture shown in Figure 16: Up to 500 users with Cisco Business Edition 6000 (BE6000), Up to 2,000 users with Cisco Business Edition 7000 (BE7000) in a redundant deployment. Video can scale up to 1080p at 30 frames per second. Overview Developer Guide Design Guidelines for Meetings Design Guidelines for Messaging API Reference Submission Checklist for Embedded Apps. Prioritized audio for both audio-only and audio of video calls ensures that all audio is prioritized in the network and is thus not impacted by any loss that can occur in the video queues. If certain Open For All workflows are not enabled in the app, the developer should minimally provide the user with next steps through a text banner. Read More Anytime, anywhere communications With the ability to make and receive calls across any device, your teams have the freedom to work from the office, at home, or even on the go. The following types of Cisco documents describe and explain the Preferred Architectures: Figure 1 illustrates how to use the PA guides. digital whiteboards. Cisco Unified Communications Manager clusters should be version 11.5 or above. At the same time, Cisco Calendar Connector pushes calendar data and communicates over the Internet through the secure enterprise boundary and corporate firewall with the calendar service within Webex. Trusted by 45 million users every day worldwide. This document provides design and experience guidelines for embedded apps running in a Meeting, specifically: Webex App Hub is not supported for Webex for Government (FedRAMP). work. more. service access information is received. For more information about creating spaces, see Space Creation. Embedded Apps Design and Experience Guidelines for Messaging, Access to Personally Identifying Information, Focus on Simplified Workflows and Use Cases, Requirements for In-Meeting Embedded Apps. Use of pop-ups must be limited to entering sign-in credentials, or displaying error messages or notification messages, only. The three-party Webex Teams call in Figure 9 uses up to 7 MB of the organizations Internet bandwidth (client bandwidth requirements shown in this example are average values). When the Open for all button is enabled the app's available viewport is 360x480px. Webex Calling is a cloud-based PBX system a secure, reliable calling, messaging, and video communications solution. Important qualities include: Integrated collaboration One application for calling, meetings, messaging, polling, and events Consistent and intuitive experience Cisco Webex Hybrid Call Service provides the integration of Cisco Unified Communications call services with Webex call services. Because these are outbound connections from the Cisco Directory Connectors to the Internet, they do not require any inbound ports to be opened on the internal or external firewall. To provide the best user experience, embedded apps should be responsive to the user's theme preference and provide both light and dark color themes. When @webex is added to the location field of an Outlook calendar invitation, Calendar Connector automatically populates the invitation with the user's Webex Personal Room information. Learn how to effectively move your current phone system to cloud collaboration. Figure 19 illustrates the approach to QoS used in the PA for the Cisco Collaboration Enterprise on-premises solution and that is followed in this Webex Hybrid Services solution: Figure 19 Architecture for Bandwidth Management. Recommended deployment models are discussed in brief here. The Preferred Architecture (PA) for Webex Hybrid Services is a Cisco Validated Design (CVD) in the Preferred Architectures umbrella that was created as a supplement to the PA for Cisco Collaboration Enterprise on-premises deployments. Secure by design. Provides central administration for Webex Teams components. Apps must be optimized for this default window size. It enables users to initiate and manage calls with their colleagues, partners, and clients. This includes voice, video, and desktop sharing. All embedded app text and content must be visible, legible, and actionable in both color modes. Overview of Preferred Architecture On-Premises Bandwidth Management Solution Concepts and Strategy. Customer Experience Journey (CEJ) gadget: Displays all the past survey responses from a customer in a chronological list. Except where noted, the recommended design guidelines apply to both in-meeting and in-space apps. Apps launched into the main view must be optimized for this viewport. Open for All must not be used on Login Pages or other views where there is nothing for the app initiator to share. Any time Cisco Expressway performs RTP-to-SRTP conversion, it engages a back-to-back user agent (B2BUA). View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, Preferred Architecture (PA) Design Overview Guides, Preferred Architecture Cisco Validated Design (CVD) Guides, Cisco Collaboration Preferred Architectures, Preferred Architecture for Cisco Collaboration Enterprise On-Premises Deployments, Preferred Architecture for Cisco Webex Hybrid Services, Cisco Validated Design (CVD) Guide, Deployment Guide for Cisco Directory Connector, https://www.cisco.com/c/en/us/support/unified-communications/spark/products-installation-guides-list.html, Deployment Guide for Cisco Webex Hybrid Calendar Service, Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments. This architecture incorporates high availability for critical applications. See how you can integrate cloud features to create the perfect balance for your unified communications needswhether on-prem, in the cloud, or a mix of both. . For in-meeting apps, app recipients can view shared content on mobile devices. This guide simplifies the design and sales process by: For detailed information about configuring, deploying, and implementing this architecture, consult the related CVD documents for the Cisco Collaboration Preferred Architectures. Cisco Collaboration endpoints provide a wide range of features, functionality, and user experiences. get work done. With the increasing amount of interactive applications particularly voice, video, and immersive applications real-time services are often required from the network. (See Figure 12. Although on the surface it might seem that Webex Calling is strictly a voice-over-IP calling solution, it also offers many other features and benefits, including. Cisco Webex Experience Management Post Call Survey, Webex Experience Management Account Setup, Create a Webex Experience Management Connector, Create Feedback Activity in the Flow Designer, Validate DTMF Input Response in IVR Post-call Survey, Cisco Webex Experience Management Overview, Assurance to Quality(A2Q) process for Cisco Webex Experience Management, Cisco Webex Experience Management Widgets and Gadgets, Configure the Webex Experience Management Connector, Customize the Post Call Survey Questionnaire for IVR, Retry And Timeout Settings In Post Call IVR Survey, Cisco Webex Experience Management Widgets. connecting the customer journey and Research. Sports & industry-standard metrics such as NPS, CSAT, and CES or other KPIs tracked within Webex Experience Management. The Preferred Architecture for Cisco Webex Hybrid Services, Cisco Validated Design (CVD) Guide, presents some examples that simplify the sizing process. Yorktel has helped many businesses to select the Cisco Webex Calling services, devices and deployment options that best suit their requirements. Apps must be optimized for these dimensions. Table 7 Components for Cisco Webex Hybrid Calendar Service. We recommend opening media ports for both TCP and UDP traffic flows. In order to account for security requirements, the call will always be encrypted for both signaling and media. Messaging Directory information can be pulled from the entire domain or from specific containers and organizational units. At the same time, Cisco Directory Connectors push directory data and communicate over the Internet through the secure enterprise boundary and corporate firewall with the cloud identity service within Webex. everywhere between. It enables users to initiate and manage calls with their colleagues, partners, and clients. Business-class phones for the desk, the frontline, and If an app encounters an error condition that it cannot recover from, it must provide users with graceful exit points and appropriate messaging about the error state. If a user is required to sign-in to use the app, all available sign-in methods in the app must be functional. Webex Calling Workspace Settings Workspaces represent places where people work, such as conference rooms, meeting spaces, lobbies, and lunchrooms. Unified Communications as a Service (UCaaS) and cloud voice calling services provide an affordable, flexible platform for mobile, meeting rooms, and the lineup of Cisco Webex Calling phones is unparalleled. Note Although Webex Hybrid Calendar Service also supports integration to Microsoft Office 365 or G Suite by Google Cloud, these integrations are not discussed or covered in this PA for Webex Hybrid Services. Enterprise Deployments Creates default spaces and metric groups for your account. Explore Receptionist Client The Receptionist Client is a web-based tool designed to support the needs of front-office personnel. Apps should avoid including hyperlinks to parts of the application that weren't intended to be part of the embedded app experience, or take the user to an unknown part of the app. Cisco Webex Hybrid Directory Service is the common identity component for any hybrid deployment. It is also possible to create LDAP filters if more granularity is needed. These deployment models are prescriptive, out-of-the-box, and built to scale with an organization as its business needs change. Table 1 lists the products in this architecture. Webex users can select a light or dark theme for the Webex or Meeting Center app. Use the mobile app to switch devices during calls and enable work-from-anywhere freedom for greater productivity. Administrators can configure and add the CEJ widget on the Webex Contact Center Agent Desktop. 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