In the Licenses and Users section, select Bulk Manage. This field can contain the following value: HOLA: Specifies that the user can use the Hands-on Lab option for training sessions. For example: (Optional) Specifies whether download bandwidth optimization is enabled for Event Center users. (Optional) Specifies the number that you dial to call a pager user who resides in another country. Also, note that API support is requested directly thought: Please rate if it's Helpful.If this answered your question please click Accept as Solution. If you don't want to enable Auto record, you can leave this field empty. Click Export to download the file and you can enter user information in a new line in the CSV file. If you leave this field empty, the default value is 0. Do not include punctuation, such as dashes or periods. Thus, you can type values in either uppercase or lowercase letters, or a combination of both. Mostly, we use the birthday bot to remember team members' birthdays, the Miro board pins to . If any codes contain leading zeros, do not type them. For a Control Hub-managed site, the identity service stores all identities. Manage (add, delete, modify, or view) contacts in your organization using a CSV file. Getting started See All Pollbot Productivity, Social Rememory Productivity, Social BirthdayBot Social, Other Watercooler Social, Strategy & Team Planning Most popular See All Pollbot Productivity, Social MURAL Collaboration Management, Productivity Watercooler Social, Strategy & Team Planning BirthdayBot (Optional) Allows Cisco Webex Events users to stream video. After the export process is complete, click the Export Results link that appears. SELT: Teleconferencing location. I still get the same response from Webex Events: "You cannot import the file because it contains no contact.. They can also use Webex Site Administration to view user account information, registration requests, Webex site configuration and preferences, and meeting usage reports. In the Number group, click the Number Format () icon. In the Type box, enter the number format, such as 000-000-0000 for a phone number. If the field is left empty, it defaults to Y. Enter numbers and underscores (_) only; do not include punctuation, such as dashes or periods. In the following list, the short name appears next to the corresponding language. If you specify a location on a computer on your network, ensure that: (Optional) Available for Cisco Webex Support sites with the Remote Access option only. . The size of the application or desktop does not adjust to fit the full-screen view in its entirety. If you do not want to allocate extra storage space to a user account, you can leave this field blank. Each user has one identity for all collaboration services, including the Webex Meetings service. If your site has the email templates option, you can edit the template for the Welcome email message that your Webex site sends to users. The service then calls the attendee's phone number. Applicable only to Cisco Webex sites that have the Billing Administrator option. On the Location and Name page, select a location and enter a name for the call park group. Applies only if you specified the Auto Record (AREC) for SCOptions for the user. In the Save As dialogue box, browse to the folder where you want to save the file, and then click Save. There is also the Meetings Quality API: https://developer.webex.com/docs/api/v1/meeting-qualities. Sorry - Personally, I don' know why you are getting the error. Cisco Webex Control Hub Control Hub is the central interface to manage your organization, manage your users, JavaScript is not enabled. Any suggestions? In the following list, the short name appears next to the corresponding language. You cannot remove telephony privileges for users with Personal Room enabled. If a user has access to more than one linked Webex site, then the preferred Webex site for that user is the first Webex site that was linked to Control Hub. You can specify only those users who have accounts on the same Cisco Webex site as this user. By default, phone numbers are exported in a E.164 format as [+][country code][phone number with area code] in one column, e.g. NATIVE_WEBEX_TEAMS_CALLINGEnter this string to use the Calling in Webex option. If the field is left empty, it defaults to PRO. Use a spreadsheet editor to open the file. SELT: Teleconferencing location. Applies only if you specified the Auto Record (AREC) for STOptions for the user. Each attendee first calls a phone number, and then hangs up. Select the File tab, choose Save As, select the location to save the CSV file, and in the Save As window, click Save. (Optional) Specifies the number, at which the user wants to be called. If the import is unsuccessful, the page displays the number of errors. INTL: International call-back teleconferencing. If you export user account data, these fields populate with the teleconferencing numbers from the users personal teleconferencing accounts. To assign a location, enter the the name in the Location column. CALL_WITH_APP_REGISTERED_FOR_TELEnter this string to use the Third-Party app option. If checked, the user is an Administrator. If you leave this field blank, the user is assigned to the default location. Cisco Webex is the only solution that provides the scalability, security, and features you need in a single, unified platform. Some spreadsheet editors remove the + sign from cells when the .csv is opened. (Optional) Specifies the number the user must use to call in. To disable all telephony privileges for a user, enter a comma ("," without the quotes). If you leave this field empty, the default is 0. Do not add or edit data in these fields. The number of accounts for which you can specify the PRO value depends on the number of My Webex Pro licenses available for your site. Column headings must appear exactly as specified under Code-Value Information Fields. Depending on which languages your site supports, this field contains one of the following short name values. To enable users in bulk for Webex Calling (and you can also assign a location and number with this option), use Modify Users in Cisco Webex Control Hub with the CSV Template . The CSV file is uploaded and your task is created. You can download the CSV template from Control Hub and add organization contacts. All of this can help keep data safe and meet regulatory needs. User ID/Email (Required), User The responses to my invites are rolling in! FS: Full screen. If the field is left empty, all information is retained. Specifies the number of megabytes (MB) of extra storage space that you want to allocate to the user for storing files on your site. If the field is left empty, it prompts for a username. ", Manage organization contacts in Control Hub. Specifies that the user can host sessions in which attendees receive a phone call from the Webex site to join a teleconference. CALL_WITH_APP_REGISTERED_FOR_CISCOTELEnter this string to use the Cisco Jabber app option. To specify multiple computers, separate them with commas, and no spaces-for example: (Optional) Available for Cisco Webex Support sites with the Remote Access option only. Applies only if you specified the Auto Record (AREC) for STOptions for the user. The CSV file must include column headings at the top of the file. (Optional) Available for Cisco Webex Support sites with the Remote Access option only. If you exceed the total amount of extra storage space for your site, Webex Site Administration may not be able to create or update all accounts for which you allocated extra storage. WIN: Window. (Optional) Applies only to accounts on a Cisco Webex Training site and for which you have specified PRO in the My Webex field. If so, the user can publish recordings on your site. How to Configure and Troubleshoot CVI for Microsoft Teams. From the customer view in https://admin.ciscospark.com, go to Services. PCNAcc1TollCallinNumPCNAcc3TollCallinNum, PCNAcc1TollFreeCallinNumPCNAcc3TollFreeCallinNum. To determine the number of My Webex Pro licenses available for assigning to user accounts, see the Add User or Edit User page in Site Administration. Specifies that a shared application or desktop appears in a full-screen view on a support representatives or customers screen. Phone Number. (Optional) Specifies whether the system automatically generates an access code. In the Format Cells window, select the Number tab, and select Custom from the category list. Type the computer names exactly as they appear in Site Administration. - Keep the rows of users that should be deleted and REMOVE USERS who should NOT be deleted - Do not delete the header line, or the first user to delete will be skipped - Very little validation is done of the input file. For workaround instructions, see Open a CSV fle in Microsoft Excel and keep the leading zeros in this article. A blank value indicates not to make any changes to the user. You can drill down into any Webex session and understand the network paths from wherever the user is working, including all routes that data travels. Under Meetings, select Sites, and then choose the same site for which you created the template. To determine the amount of remaining storage space available for allocating to user accounts, see the Add User or Edit User page in Webex Site Administration. Select the first column, hold Shift, and then click the last column. Specifies which Remote Access options that user can use. This is your home to ask questions, share knowledge, and attend live webinars. If you want to export the phone numbers in two columns by country code and phone number, then uncheck the Support E.164-format phone numbers in reports option before exporting the CSV file. Specifies that the user can host sessions in which attendees can call a phone number to join a teleconference. All imports support the same Unicode tab-delimited text (UTF-16LE) format. (Optional) Applies only to Webex Meetings, Webex Training, and Webex Events sites. You can configure a single sign-on (SSO) integration between Control Hub and a deployment that uses F5 Big-IP as an identity provider (IdP). 0: Specifies that video device-enabled meetings are not available for the user. Specifies that the user can host sessions for which attendees in other countries can call a local phone number to join a teleconference. You can update service assignments for up to 20,000 people in Cisco Webex Control Hub, including Hybrid Services and Webex meetings. If the field is left empty, the value is 0. (Required) Specifies the first name of the user to whom this account belongs. Customers Also Viewed These Support Documents. For a comprehensive approach, use the bulk CSV import process from Control Hub to set users' preferredWebExSite in the steps that follow. . (Optional) Allows Webex Events users to broadcast online presentations and audio. If you use Cisco Directory Connector, to enable all users in your organization, use Assign Cisco Webex Services to Directory Synchronized Users in Cisco Webex Control Hub. You can use this file to bulk-inspect settings or as a template that you can edit. When creating a CSV file using a spreadsheet program, such as Microsoft Excel, ensure that the column headings are in the first row of a spreadsheet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Webex App; Control Hub; Webex Meetings and Webex Webinars; Webex for Cisco Broadworks; Webex Calling; Hybrid services; Webex devices; Webex Contact Center; Release notes. When you open a CSV file, Microsoft Excel removes the leading zeros from all number codes. Applies only if you specified the Auto Record (AREC) for STOptions for the user. An Index value must be a unique number from 1-500, inclusive. The CSV file downloads to the location that you selected. (Optional) Specifies whether Personal Room is available for the user (Meeting Center only). TOLL: Toll-free call-in teleconferencing. (Optional) Applies to Webex Meetings, Training session, and Event sites only. Saving as a .csv file with UTF-16LE encoding. For a Webex Support session, specifies the location at which Webex Recorder saves recording files. (Optional) Specifies whether high-quality video is available for your users (Webex Meetings, Webex Events, and Webex Training only). If you leave this field empty, the default is N. (Optional) Specifies the language that is selected by default on the user's Preferences page. If the option is off, specifying a value in this field has no effect. For example, if your meeting type code is 004, type only the digit 4 in this field. Modify Users in Control Hub with the CSV Template, Small business account management (paid user), User However, the user can still access and maintain a list of scheduled meetings, by selecting the My Meetings link on the navigation bar. You can download a file containing these records to your computer for reference or to correct the errors directly in that file. (Optional) Specifies if the user can use One-Click. When you import a comma-separated values (CSV) file, you only need to import data for the accounts that you're updating. The first tracking code is used for billing and invoicing. No longer supported. Replacing all of the commas with tabs 3. (Optional) Reserved for Cisco Webex teleconferencing service provider partners. (Optional) Specifies whether high-definition video is available for the user (Meetings, Events, and Training sites only). CLBK: Call-back teleconferencing. Configure the Remember Me API for PST on Webex Sites Managed via Control Hub. Same for me. The following table lists the fields (columns) that comprise Webex Meetings-specific CSV files for Control Hub. You cannot use the Webex Meetings-specific CSV file to add or to entitle users. (Optional) Specifies the pager number, at which the user wants to be called. For example, if you change User Note:The following information in the CSV file applies to attendee accounts. Leave this field empty, and ignore it in the export file. However, they cannot host meetings on your site. I was not able to get this to work following the Webex instructions. Control access and authorization. Review the information carefully, and verify its accuracy before you confirm that you want to upload the file. Y: Specifies that the user receives the Welcome email message. If the field is left empty, FirstName + LastName will display in the Meeting Participants List. For more details on a specific contact, click the contact and view the details on the pane that appears on the right side of the screen. No longer supported. Enter numbers only; do not include punctuation, such as dashes or periods. However, I was able to get this to work by doing the following: 1. The support representative's network account has access to the location. (Optional) Specifies whether video device-enabled meetings are available for your users. Currently, Control Hub supports up to 200,000 contacts per organization. . If you correct the errors directly in the file that Control Hub creates for you, delete the last column, labeled Comments, before you upload the file to create the remaining code values. NATIVE_SIP_CALL_TO_UCM_W_USER_EMAIL_DOMAINEnter this string to use the Calling in Webex (Unified CM) option and use the user's email domain for Phone Services instead of assigning a Calling Behavior UC Manager Profile. This field can contain one of the following values: Y: Specifies that My Reports is available in the user's My Webex area, allowing the user to generate reports on your site. I am so grateful. Webex Control Hub Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. If PCN is not enabled, the value is left blank. Do not add or edit data in these fields. If the field is left empty, the value is the session type which supports TelePresence with the minimum meeting type ID. (Optional) Specifies the number that you dial to call a user who resides in another country. Modificarea utilizatorilor din Control Hub cu ablonul CSV. After the import process is complete, you can view the import results and download the import error log (if applicable). Configure a User as a Full External Administrator on Control Hub. If the selected file is a CSV file, click Next. ATTND: Specifies that the user has an attendee account. Pokud napklad pidte uivatele pomoc ablony CSV, mete zkontrolovat prbh kol, zkontrolovat ppadn chyby nebo zastavit vechny aktivn koly. If the field is left empty, it defaults to HOST. (Optional) Allows Cisco Webex Events users to broadcast online presentations and audio. In the Licenses and Users section, click Bulk Manage. (Optional) If Tracking Codes are enabled on your site, fields can be renamed as desired to track information. N: Specifies that the access code is not automatically generated. Cisco Webex Control Hub provides the intelligent, actionable insights that IT needs to manage all collaboration workloads through a single pane of glass, whether workers are at home or in the office. A user's email address must be unique. (Optional) Specifies whether the current user is a Webcast Administrator or Presenter. This field can contain one of the following values: Y: Specifies that My Computers is available in the user's My Webex area, allowing the user to set up remote computers on your site. (Optional) If your site includes the My Webex option, specify the type of My Webex privilege assigned to the account. If the import is successful, the page displays Completed status and the number of contacts are added or updated. In the DLP subsection, click Authorize New Tenant to add a Webex Teams tenant to your Umbrella environment. (Optional) Specifies the number that the user requires to call in. Webex Employee's Favorite Feature: Integrations and App Hub. (Optional) Specifies the host access code. Your meeting service contract determines the total amount of extra storage space. Click Export to download the file. (Optional) These fields contain data only if your site provides users with personal teleconference accounts, through the Webex Meetings Telephony API or the teleconference accounts option. The Webex Meetings-specific CSV file method is the best way to modify: Webex Meetings-specific attributes for many users. 2. 0: Specifies that the user does not receive a Personal Room. 1: Specifies that video device-enabled meetings are available for the user. Webex generates a temporary password for the user and prompts the user to change the password the first time they sign in. Of course there is an option to use the CSV file bulk import which is perfectly fine and the way to go in such cases. Opening a comma delimited file in Notepad. Webex Site Administration requires this field to be empty to create a new contact. Webex Control Hub & API Support 769 10 2 Webex Control Hub & API Support ruatkin Cisco Employee Options 10-27-2021 08:24 AM Greetings, does Control Hub have the ability to send troubleshooting metrics (latency, jitter, packet loss, etc) via an API/webhook? You can specify the following values for this field: FS: Full screen. Note that the messages are downloaded as .eml files (individual email files) so each post is a seperate file. Any suggestions? Manage user accounts. Indicates an identification number that Webex Meetings database for Site Administration automatically generates for the account. It allows the administrator to set up and manage Hybrid Services. 2. Available only if your Webex site is provisioned with multiple bridge locations. (Optional) Specifies which types of meetings the user can host. Under Delimiters, check Tab, and then click Next. (Optional) Available for Cisco Webex Training sites only. (Optional) Specifies the use of My Workspace in My Webex. You can specify multiple meeting types for any user account, if your organization has the appropriate licenses. N: Specifies that My Profile is not available in the users My Webex area. Type only numbers in this field. I exported the template, opened it in Excel, added the rows with names and the e-mail information, and saved as TXT file UTF-16 (with tabs) and CSV file UTF-8 with comas. A CSV file must include column headings at the top of the file. In the Get External Data category, select From text. (Optional) States whether the current user is a Webcast Administrator or Presenter. Control Hub provides an interface for management of all Webex services that an organization has signed up for, whether they are in trial state or purchased. N: Specifies that the user does not receive the Welcome email message. (Optional) If you automatically send welcome emails, then click Next. You can specify only users who have accounts on the same Webex Meetings service site as this user. To manage the status of a user, see User Statuses and Actions in Cisco Webex Control Hub. 1. (Optional) These fields contain data only if your site provides users with personal teleconference accounts, through the Webex Telephony API or the teleconference accounts option. (Optional) Specifies the number that you dial to call a mobile phone user who resides in another country. In the Bulk Modify User Attributes window, choose one of the following options: All users in the siteThis option includes inactive users. The tracking code values appear on your site as they appear in the CSV file. Browse to the location of the CSV file, select the file, and then click Import. Cisco Webex recommends that you do not create usernames that include spaces or punctuation marks, except underscores, hyphens, and periods. Open a CSV File in Microsoft Excel and Keep the Leading Zeros Open a new, blank Excel workbook, and click the Data In the Get External Data category, select From text. (Optional) Available for Cisco Webex Support sites only. This field can contain the following value: BADM: Specifies that the user is a billing administrator. (Optional) Specifies the address of the video device, at which the user wants to be called. This option is turned off by default for most Cisco Webex sites. You must not attempt to change User Status with CSV import. 2: Click Delete in the Delete Contacts dialog box .. 3: To delete all contacts sourced from Control Hub, click the Select all users option in the action bar after checking the check box and click Delete in the Delete Contacts dialog box. By default, the first four fields are named Group, Department, Project, and Other. Specifies whether the user can publish recorded training sessions on your site. (Optional) Specifies the number that the user requires to call in. Using Excel on a Mac and saving file as UTF-8 CSV didn't work when uploaded to Webex. Specifies that a shared application or desktop appears in a full-screen view on a support representatives or customers screen. After importing completes, select the Import Results link that appears. For these sites, leave the field blank, or enter N. (Optional) Specifies the general privileges that the user has on your Cisco Webex site. Each attendee first calls a phone number, and then hangs up. Create a Call Park Group. Small business account management (paid user). (Recommended) Delete any columns that you did not modify, except First Name, Last Name, and User ID/Email(Required). Attributes that differ from one user to another (such as, Audio PIN and TSP audio accounts). Webex App Hub Apps that amplify your work. Enter a value in the Calling Behavior column if you want to change the way calls happen for specific users. 0 Helpful Reply demaios Beginner In response to amccarl 03-25-2021 10:49 AM Do not add or edit data in these fields. Your instructions worked! ADMV: Specifies that the user has a view-only site administrator account. (Optional) Specifies the user's pager number. However, if your site includes the Access Anywhere meeting type, do not type its code in this field. Under Original data type, select Delimited, and then click Next. This field can contain the following account types: HOST: Specifies that the user has a host account. Some spreadsheet editors remove the + sign from cells when the .csv is opened. N: Specifies that My Recordings or My Training Recordings (for Enterprise Edition) is not available in the users My Webex area. (Optional) Specifies the users PCN audio personal identification number. (Optional) Available for Cisco Webex Support sites only. This field can contain one of the following values: STD: Specifies that the user account receives the My Webex Standard privilege. If you exceed the total number of extra computers for your site, Webex Site Administration may not be able to create or update all accounts for which you allocated extra computers. 3. You can specify the following values for this field: (Optional) Available for Cisco Webex Support sites only. Click Call Park Group > Create Call Park Group . Click Next to complete the integration. If you leave this field empty, all information is retained. (Optional) Specifies whether download bandwidth optimization is enabled for your Webex Events users. If you export user account data, these fields are populated with the teleconferencing numbers from the users personal teleconferencing accounts. 1: Specifies that the user has a Personal Room. The CSV file should be created using the format from the CSV export from Control Hub. After you finish specifying code values, save the spreadsheet file as a CSV file, which as a .csv extension. Gain insights into user adoption. Example: +12815550100. Specifies whether the user can generate reports containing information about training sessions that the user hosted and computers that the user accessed remotely using Access Anywhere. I saved as a .csv file, and the import worked. 3. The administrator can download the logs to a comma-separated values (CSV) file. 0: Disable Live Streaming (Default setting). Under Platforms, click Webex Teams. Depending on which languages your site supports, this field contains one of the following short name values. Use SupportPR to determine Personal Room settings for your users. Available only if your Webex service is provisioned with multiple bridge locations. This occurs even if they have already changed their password. Drag the updated CSV file into the Import section of the Bulk Modify User Attributes window. Specifies that the user can host sessions that include an internet phone (Voice over IP) conference. To assign a service, add TRUE in that service's column, and to exclude a service, add FALSE. To specify a user, type the user's email address exactly as it appears for the user's account. By default, Webex Recorder saves all recording files at the following location on the support representative's computer: However, you can specify any location on either a support representative's computer or another computer on your network-for example: If the default location or a location that you specify does not exist, Webex Support creates the necessary folders. You can specify the following value in this field: AREC: Auto record. Saving as a .csv file with UTF-16LE encoding. (Optional) Applies only to accounts for which you have specified PRO in the My Webex field. Alternately, you can edit values individually in Control Hub,on the Tracking Codes List page. If you use both Site Administration and Control Hub to manage your Webex sites, you may notice the differences between the CSV files for each tool. Browse to the location of the CSV file, select the file, and then click Import. Applies only if you specified the Auto Record (AREC) for STOptions for the user. The name of the division used for tracking. An admin can use the CSV file to change the preferred Webex site for users. For a Webex Support session, specifies how a shared application or desktop appears on a representative's and customer's screen by default. (Optional) Applies only to accounts for which you have specified PRO in the My Webex field and Y for the AccessAnywhere field. The account-information fields in a CSV file aren't case-sensitive. Assign Webex services and licenses. This field is not applicable for CI-integrated sites, or for sites that use SSO. If your site includes the My Webex option, ensure that you specify either STD or PRO for each account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Applies only if you specified the Auto Record (AREC) for STOptions for the user. (Optional) Specifies that the user must change their password the next time that they sign in. (Optional) Specifies whether video device-enabled meetings are available for the user. 1: Specifies that the user receives a Personal Room. When it comes to device management, Control Hub is the single pane of glass for all cloud deployments and recently with our new Webex Edge for Devices it can handle some of the On Premises workload as well. You can specify multiple meeting types for any user account, if your organization has the appropriate licenses. Some tracking code information is required, as specified under Code-Value Information Fields. Specifies the users who can schedule sessions on behalf of this user. A user with any status in Control Hub other than Active, has a value of N for this field. Click Export errors to CSV to download the error list. However, I was able to get this to work by doing the following: 1. This field can contain one of the following values: Y: Specifies that My Contactsis available in the user's My Webex area, allowing the user to access and maintain a personal address book. https://analytics.webexapis.com/v1/meeting/qualities, Customers Also Viewed These Support Documents, https://developer.webex.com/docs/api/v1/meeting-qualities/get-meeting-qualities, https://developer.webex.com/docs/api/v1/meeting-qualities. I'm trying to import contact with still the sameunsuccessful result. (Optional) Available for Cisco Webex Support sites with the Remote Access option only. You can also download the existing CSV file and use it to update existing organization contacts. Location. Specifies that the user can host meetings or training sessions in which attendees receive an international phone call from the Webex site to join a teleconference. Or, you can contact your Webex account manager for assistance. In the Webex Teams Authorization dialog, check the checkbox to verify you meet the prerequisite, then click Next. This field must contain only numbers. If you leave this value blank, the status automatically defaults to Yes. Specifies the users who can schedule sessions on behalf of this user. Create a Webex Meetings CSV file template. Only E.164 numbers are allowed for CSV import. ADMV: Specifies that the user has a view-only site administrator account. When uploading a CSV file, Control Hub displays a table containing the information that you specified in the file. (Required) Specifies the identifier that the user to whom this account belongs uses to sign in to Webex services. This option is available for Webex Meetings and Webex Events (panelists only). I still get the same response from Webex Events: "You cannot import the file because it contains no contact.. (Optional) Specifies whether Personal Room is available for your users (Webex Meetings only). If you leave this field empty, it defaults to 1. A value must be Yes or No. If the field is left empty, it defaults to 0. The address book contains your company address book (if you maintain one) and allows the user to maintain a contacts list. You can use CSV files to bulk-inspect and -update privileges and options that are specific to Webex Meetings, for existing entitled users. This field can contain one of the following values: Y: Specifies that My Recordings or My Training Recordings (for Enterprise Edition) is available in the users My Webex area. (Optional) Available for Webex Support sites only. Saving as a MS-DOS CSV did. ImportantA site administrator can manage user accounts, handle registration requests, and specify preferences for your Webex site and services. Greetings, does Control Hub have the ability to send troubleshooting metrics (latency, jitter, packet loss, etc) via an API/webhook? 0: Specifies that the user doesn't have a Personal Room. You save time on troubleshooting and users get back to work faster. I had to figure out that I had to use Notepad++ to Find and Replace commas to \t, and that I needed to use the Encoding menu to save as UCS-2 LE BOM (UTF-16LE). The time zone menu format uses this format: Location (