- Under Auth, please make sure to select Inherit Auth from Parent. The maximum number of users with Contact Center Enabled option set to Yes, for any given team. For more information, see Change User Interface Colors. ( This will help you obtain your Client ID and Client Secret ). This is a sample application that has example calls for the new /search endpoint that is powered by GraphQL. Excel or an Adobe PDF file. article. For more information, see Module Settings. The date Once this finished, run an API from the list imported. Ways to Add Users for Webex Contact Center Create a Custom Theme. - edited The maximum number of call recording schedules. Customize the user interface banner color and images that are used on the Management Portal pages. In addition, the Team Details - Historical dashboard displays the following information in a specified duration and time interval: You can filter the data using the following filters available in the dashboard: As an administrator or supervisor, you can monitor the agent state data using the Agent State Data - Realtime dashboard. This API manages recordings. The API samples are divided into several folders. Follow the detailed process above to ask a question. This integration supports the following calling features for Contact Center applications: Auto Answer ZIP tone. Getting Started with the Webex Contact Center APIs and how to create a pair of Client ID or Client Secret for OAuth2 etc. The maximum number of teams with the status as Active. Webex has native support for posting messages with file attachments. All rights reserved. An option to forcefully sign out an agent is available, if a regular sign out is not possible. of attributes within each entity, see Provisioning. CSV Definition for Bulk Operations in Webex Contact Center 53% of companies were able to use AI capabilities to make customer interactions markedly better. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Security Settings for Webex Contact Center Step 11: Once that is finished, you see the Success message: Step 12: After 5 seconds, the access token is generated. Webex Contact Center AI Solutions Empower agents with AI capabilities designed to improve satisfaction. You can see either the name of the module or, if the navigation bar is collapsed, an icon that represents the module. We want to download the call recording from Contact Center and insert it MS Dynamics CRM. The Name cannot exceed 80 characters. Average Service Level: Indicates the percentage of contacts that are handled within the configured service level for the queue. - Make sure the Environment created in the previous step is selected. It also has sample GET calls for Tasks, Agent Stats, Queue Stats, Users, Sites, etc. Getting Started with Cisco Webex Contact Center 1.0 for Microsoft Dynamics 365 02/Dec/2020. Note: While entering the Redirect URI, ensure it has the right URL. Step 6: Import the JSON file into Postman. An experience center. The fourth chart provides historical statistics. To set up desktop settings for Webex Contact Center, see the To change the size of a chart, point to a corner or edge and when the mouse pointer changes to a two-headed arrow, drag the The maximum length of each enumeration value, for enumeration skills. How do I get information on the Webex APIs? Reporting API (GraphQL + Search) Java: This is a sample application written in Java that shows you how to build a Microsoft Power BI connector for Webex Contact Center Reporting. Keeping agents productive requires efficient processes and intuitive desktop tools. The app uses Webex Contact Center's "/search" API powered by GraphQL. The Service Details section on your Control Hub organization will show the voice channel service as Webex Calling Integrated or Real Time Media The This is the screen shot environments of all the variables created to be used locally: Step 5:Download the Post Collection from the link. Method Create a Webex Contact Center Order for a Customer We look forward to your first post and thank you for your continued participation in the developer community! The maximum number of call monitoring schedules. Click the tab displaying the API Key icon. The maximum number of users with profile type as supervisor or administrator with Premium license. Recordings are meeting content captured in a meeting or files uploaded via the upload page for your Webex site. page. Wrap Up SettingsAuto Wrap Up with Time Out Of. Step 1: Log in to the Developer portal with your customeradministrator access: Step 2: Select theCreate a New App icon. Message attachments are limited to 100MB each. in last three years. To know more about the Webex Contact Center APIs and how to build integrations, visit our developer portal at: https://developer.webex-cx.com/ This Webex Contact Center API Developer Community page is located under Cisco Developer Community > Contact Center https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center The maximum number of explicitly specified collaboration entry points/queue transfer destinations. To add users and license entitlements, see the Learn more. Please To download the collection, please navigate toSample Postman APIs. call recording and call monitoring schedules features: The maximum number of filters for queues. Entry Point Interval Realtime - Chart: Indicates the number of contacts (voice, email, and chat) per entry point in real time For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. 10:58 AM The maximum number of custom desktop layouts that can be created. The maximum number of users who can have the Contact Center Enabled option set to Yes, for any profile type. To install and configure CRM Connectors in API is an acronym for Application Programming Interface. You signed in with another tab or window. list of sites, teams, or agents available in the filters depends on the teams or sites to which the administrator or supervisor Product: Control Hub, Webex Contact Center Operating System: Web Browser For: Administrator, Customer, Partner Subscribe August 04, 2022 | 14508 view (s) | 145 people thought this was helpful Set Up Integration Connectors for Webex Contact Center Use this article to set up and manage integration connectors for Webex Contact Center. Type out your question with a meaningful title that is easy to find and search, and detailed description that contains all the information required to help you. Select the entity from the drop-down. This document describes how to configure the Webex Contact Center (WxCC) APIs with Postman as an application. This checkbox enables you to connect to CWCC 2.0 with CMSv2 APIs. Step 7: Once imported, select the collection and navigate to the Authorization page. Webex Connect Create more meaningful interactions with a comprehensive CPaaS solution that brings communication channels and business systems together. Agent Viewable StatisticsQueue StatisticsSpecific. The maximum number of Outdial ANI entries. What is the API developer site? Learn more about the Webex API and SDKs to create the next great collaboration app on the Webex Platform. Use Git or checkout with SVN using the web URL. All of the devices used in this document started with a cleared (default) configuration. The maximum number of filters for wrap-up codes. IMPORTANT : Use the label: Webex Contact Center APIs. This is a sample web component widget that shows you how to build a web component widget from scratch. The maximum number of entry points with the status as Active. Webex Contact Center Workflow Concepts is proud to announce that we are now supporting Webex Contact Center in our continued support of Cisco contact center solutions. Displays information about contacts handled, contacts abandoned, and contacts in queues for a specified duration and time Change the time zone in which the time values in routing strategies are displayed. Agent Viewable StatisticsTeam StatisticsSpecific. View and update the API key assigned to your user account. The Deployment Name filter appears only for Cloud Connect users. The maximum number of global routing strategies. The dashboard summary view appears only for users whose user profile is configured as Administrator or Supervisor. Step 10: Once that is finished, you get a prompt to log in to Webex. 5. Conference. The maximum number of dialed numbers that can be mapped to an entry point. PostmanWebex(WxCC)API . Service (RTMS). The maximum number of user profiles with the status as Active. The maximum duration of auto wrap-up timeout. You can access the modules and functionalities that Click the tab displaying the Custom Theme icon. To set up security settings for Webex Contact Center, see the Feature Setup Although partner administrators can execute the initial contact center setup, we recommend that customer administrators and supervisors be trained to execute the day-to-day contact center management tasks. Step 4: On Postman, create the Environment variables. Interval (Minutes)The length of the interval at which the ACD is synchronized with the Data Server. However, you can fetch data for a seven-day period only. article. CiscoDevNet/webex-contact-center-api-samples, Watch Now: Welcome to the Webex Contact Center API Samples, Please take a look at the Index of all the Samples Below, GraphQL Power BI Reporting Connector Sample, Webex Contact Center APIs Developer Community, How to Ask a Question or Initiate a Discussion. Three of them provide real-time statistics for the current call activity, interval The maximum number of teams that can be explicitly specified in user profile, access rights. The New Webex Contact Center APIs are accessed by using Webex OAuth2 OAuth2 by design, requires a client ID, clinet secret, callback URL (Redirect URL) Fill up the API App Request Form with your details to register your app with webex contact center. Select Use Token. Manage and monitor Teams Chat, teams, and channels Meetings and audio conferencing Voice - Phone System and PSTN connectivity Plan your Teams voice solution Phone System PSTN connectivity options Phone numbers Dial plans and routing Network settings and topology Emergency calling Manage voice and calling policies in Teams The maximum number of routing strategies for an entry point. Hover Average Handled Time: Indicates the average time that is taken to handle a contact (voice, email, social, and chat). The maximum number of teams for a call distribution block. The administrator or supervisor Make sure you are in the Contact Center board located under Cisco Community. These users can be any agent, Supervisor, or Administrator. Bulk Operations in Webex Contact Center connected channel in the State Duration field. To subscribe, Login to the developer community first - to login use the Login button on the Top Right on the navigation pane. corner or edge to shrink or enlarge the chart. Find answers to your questions by entering keywords or phrases in the Search bar above. Webex Contact Center APIs- Developer Community and Support. The maximum number of entry points that can be explicitly specified in user profile, access rights. . Overview. Cisco Tenant ID Enter the alphanumeric identifier of the Webex Contact Center tenant account. article. Ensure that you have permission to view the reports. 02-23-2022 Each sample has a supporting ReadMe and/or a supporting video on how to get started. Refer to the Meetings API Scopes for the specific scopes required for each API. Overview Admin APIs Authentication. The agent has set an Idle state. interval. To refresh the data, Create an Application Integration by going to your Profile > Manage My Apps. The maximum specific queues that can be specified for queue statistics. Also, please consider how you would extend this app for multiple orgs, manage tokens for the orgs, etc. The Webex Contact Center Management Portal landing page has multiple components that you can access based on your authorization. Build the future of business collaboration with Webex! For more information, see View and Regenerate Your API Key. The duration for which the agent has been in the most recent state. The widgets can have a UI, or can be entirely headless. You can also download the details in a Microsoft For example, if a call ends at 9:46 am, the record for that call can be collected using the API from 9:51 am, and is available until 9:46 am two days later. article. To migrate from Customer Journey Platform (R10) and CC-One (R9) releases to Webex Contact Center, see the 1. Displays information about the number of contacts that are in IVR and Queues. Expands and collapses a panel where you can do the following: Select a different user interface skin. Step 3: Enter a new name for the integration, description,Redirected URI, and the Scope as shown: Redirect URL for Postman: https://oauth.pstmn.io/v1/callback. XML API Deprecation Getting Started REST API Basics Compliance Webhooks Webex APIs. 11. Download Webex. This is a sample application written in Java that shows you how to build a Microsoft Power BI connector for Webex Contact Center Reporting. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Webex Contact Center, see: Integrate Webex Contact Center with Salesforce, Integrate Webex Contact Center with ServiceNow, Integrate Webex Contact Center with Microsoft Dynamics 365, Integrate Webex Contact Center with Zendesk, Integrate Webex Contact Center with Freshdesk. Barge in. The maximum number of work types with the status as Active. This is a sample application that shows you how to use Webhooks and send an email notification using webhooks. View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, CustomerAdministrator account into a your tenant. article. Cisco Webex Contact Center 1.0 Select this checkbox to enable API requests specific to Webex Contact Center 1.0 or newer. This is a sample web component widget that shows you how to use the Desktop Javascript SDK inside a widget to automate actions. Enter the alphanumeric identifier of your Webex Contact Center tenant account. For information on Webex Developer XML API, see: https://developer.cisco.com/site/webex-developer/develop-test/xml-api/overview/ The more you can automate routine tasks, the more successful agents are at serving your customers. Please take a look at the Index of all the Samples Below , These basic samples will help you understand the Webex Contact Center APIs available today on the Webex Contact Center Developer Portal, To get started, create an App Integration on the Developer Portal: Sign into developer.webex-cx.com with a valid Webex Control Hub Account. For more information, see Webex Contact Center Modules. has access rights. For more info on XML API 40, see the Cisco Webex Meetings XML API Updates Overview (XML API 40 and Later). The example uses a simple SQLite DB as an example. added to the contact center from Control Hub until the contact center licenses/roles are revoked from other users. To know more about the Webex Contact Center APIs and how to build integrations, visit our developer portal at: This Webex Contact Center API Developer Community page is located under, Customers Also Viewed These Support Documents, https://community.cisco.com/t5/custom/page/page-id/customFilteredByMultiLabel/page/1?board=j-disc-dev-contact-center&labels=Webex%20Contact%20Center%20APIs. Enhance Webex Contact Center with AI technologies. The table lists the maximum system limits for configuration object types and configuration object attributes. Contact Details in Queue: Shows the details of contacts (voice, email, social, and chat) that are currently in queue. After you sign out, close all Webex Contact Center windows before you sign in again. One can formulate multiple request types that support the GraphQL syntax. To restore the original size of resized charts, click Reset Widgets. I am not able to find the Call recording APIs for download. After Signing in - Click on the Label to Subscribe to it. This is a sample web component widget that shows you how to build a customized Address Book with Click to dial, Transfer, Consult and other functionalities using a web component widget. To expand or collapse the navigation bar, click the button on the upper-left side of the landing page. This integration supports contact center features such as multiline, recording, conferencing, and more. By default, the interval is 30 minutes and the duration is from the start of the day. This app is extensible and customizable based on what data needs to be extracted. For more info on XML API 42, see the Cisco Webex Meetings API Updates Overview (API 42). 2022 Cisco and/or its affiliates. Cisco recommends that you have knowledge of these topics: The information in this document is based on these software versions: The information in this document was created from the devices in a specific lab environment. Step 8: Select the collection you created and navigate to theAuthorization section. Check the Idle Code field for more information. This is a sample wallboard application that has examples for Realtime and Historical API calls using the new /search endpoint that is powered by GraphQL. The Webex APIs provide your applications with direct access to the Cisco Webex Platform, giving you the ability to: Create a Webex space and invite people Search for people in your company Post messages in a Webex space Get Webex space history or be notified in real-time when new messages are posted by others Creating an Application Integration will give you a set of Client ID and Client Secret that you will need for this sample. The maximum number of multimedia profiles that can be created. The agent is connected to at least one channel. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. The maximum size of all audio files (in total). The most recent known state of the agent. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Webex Contact Center AI Solutions Empower agents with AI capabilities designed to improve satisfaction. You can bookmark this link and access the portal directly with this link. GraphQL Power BI Reporting Connector Sample: 7: webhook-email-notify-sample: Webhooks: JavaScript to use Codespaces. The Social channel type appears in the reports if your enterprise has purchased the Social Channel add-on. The Webex APIs are supported by the Webex Developer Support Team. We will provide you with a Client ID and Client Secret. How to Subscribe to new Questions on the Webex Contact Center API Board. The example uses a simple javaScript injection technique to inject the form in any webpage of your choice. The following table lists the supported operating systems and browsers for various client devices to access the Webex Contact Center Management Portal: To ensure that the Desktop responds as expected on your network, add the following domains to the Firewall/VPN (Virtual Private Network) allowed list: This section on system limits contains all the configurations and visualization limits that apply to the Webex Contact Center Key Features Remote Agent Any telephone number, cell, home etc. Webex Contact Center Administrator Roles and Privileges The maximum number of call distribution block levels. A tag already exists with the provided branch name. Total number of dial number to entry point mappings. To know more about the Webex Contact Center APIs and how to build integrations, visit our developer portal at: https://developer.webex-cx.com/, This Webex Contact Center API Developer Community page is located under Cisco Developer Community > Contact Center, https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center, Cisco Community > Technology and Support > For Developers > Developer Collaboration > Contact Center. use the Refresh icon. This is a sample frontend application that shows you how to use the Configuration APIs for EPs, Queues, Teams, and expose the capabilities on the front-end. To set up general settings for Webex Contact Center, see the General Settings for Webex Contact Center article. If nothing happens, download GitHub Desktop and try again. for a specific interval. This is your Cisco Organization ID. An icon indicates the most recently Sign into developer.webex-cx.com with a valid Webex Control Hub Account. Recordings may be retrieved via download or playback links defined by downloadUrl or playbackUrl in the response body. The app uses Webex Contact Center's "/search" API powered by GraphQL. Webex Contact Center 1.0, see: Get Started with Webex Contact Center for Salesforce, Get Started with Webex Contact Center for Microsoft Dynamics 365, Get Started with Webex Contact Center for Zendesk. Desktop Settings for Webex Contact Center Under the Advance Configuration section, click the Management Portal link. You can access the dashboards from the drop-down list at the top-left corner of the Dashboard tab. Getting Started with Cisco Webex Contact Center 1.0 for Salesforce 14/Jun/2021. Configure a Virtual Agent for Webex Contact Center Home / Article Product: Control Hub, Webex Contact Center For: Administrator, Customer, Partner Jul 18, 2022 | 343 view (s) | 2 people thought this was helpful Configure a Virtual Agent for Webex Contact Center Before you begin Build a Dialogflow agent that provides automated responses. For detailed information about the visualizations available in each dashboard, see the section Visualization in the Cisco Webex Contact Center Analyzer User Guide. We are looking forward to building an active community here to support you, improve our developer experience and brainstorm new ideas. Entities are the items in the provisioning database tables. Consult (make a second call) Guides. From the Management Portal navigation bar, choose Audit Trail. Creating an Application Integration will give you a set of Client ID and Client Secret that you will need for this sample. Contact Center. To create, modify, import, or export configuration objects using Bulk Operations in Webex Contact Center, see the Work fast with our official CLI. Migrate from Customer Journey Platform (R10) and CC-One (R9) releases to Webex Contact Center Management Portal. The maximum number of queues with the status as Active. Select a date range of seven days from the calender controls. The contact clean up functionality is not available for these channels. Once subscribed, you should see the following text above. Using the Messages API you can send messages containing text, text with attachments, or just share a file with the room without any text. 02-23-2022 If you have code snippets, please include those as well. Agent State Data - Realtime dashboard provides you the ability to sign out agents based on the agent state. If the variables created were global,ignore this step. In Banner Color, enter the HTML (hexadecimal) code for a color or click the small box on the right and select a color. Displays the number of calls that are currently in IVR, in queue, connected, and the number of currently available agents. All rights reserved. The length of characters for a text skill. You must Total Contacts Abandoned: Indicates the total number of contacts (voice, email, social, and chat) abandoned. Sign in with the youradministrator access to the customer tenant (the same log in credentials used to log in to theDeveloper portal in Step 1). The maximum number of active skills per profile. The filters at the top of the dashboard enable you to display the agent state data for selected sites, teams, or agents. Devices Workspace Integrations Guide. Webex Connect Create more meaningful interactions with a comprehensive CPaaS solution that brings communication channels and business systems together. The maximum number of sites with the status as Active. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. (Optional) Click the folder button for each listed image type, navigate to the image file in your system that you want to Are you sure you want to create this branch? call activity, and site-level agent activity. The documentation set for this product strives to use bias-free language. The idle code, if the agent is in the Idle state. Click the tab displaying the Wrench icon, and select a skin. Customer delight Customers can connect in their channel of choice - text, social, chat, email, call Fast and easy 24/7 self-service with voice and chat virtual agents The supported file types are PNG, JPG, JPEG, and GIF. For example, for postman, it is : For your local app, it will be in the format. last seven days. The maximum number of users with Webex Contact Center license and role privileges. your administrator grants access to. To provision a Webex Contact Center tenant for a CCW Order, see the Create an Application Integration by going to your Profile > Manage My Apps. The following table describes the components of the Management Portal landing page: About Dashboards The Webex Contact Center Management Portal landing page provides the following dashboards: To understand the administrative roles and privileges of Webex Contact Center, see the You can click the icon at the top of a chart to display the corresponding report in the Reporting and Analytics module window. (Optional) Click the Reset icon to restore the default color. have proper authorization to customize the user interface. The maximum number of sites that can be explicitly specified in user profile, access rights. Learn more about how Cisco is using Inclusive Language. Documentation Blog Support Resources sign in The more you can automate routine tasks, the more successful agents are at serving your customers. This is a sample application that shows you how to build a front end Form to Leverage our brand new Webcallback API that injects a callback call into Webex Contact Center. The maximum number of skills, for skill type selected as Text. For more information, see About Management Portal Components. To configure connectors, see this article: Set Up Integration Connectors for Webex Contact Center. For details The most recent You can now subscribe to new questions, discussions and posts that are posted to the label : Webex Contact Center APIs. Here is the link to the Webex Contact Center APIs question Label:https://community.cisco.com/t5/custom/page/page-id/customFilteredByMultiLabel/page/1?board=j-disc-dev-contact-center&labels=Webex%20Contact%20Center%20APIs. Admin. article. Cisco Webex Contact Center 1.0 Setup and Administration Guide 25/May/2022. Once this limit is reached, new users will not be 96% of companies plan to have AI-powered simple customer self-service by 2025, while live agents will still handle more complicated inquiries. Webex Contact Center Desktop brings your business the flexibility, and agility of cloud with the security and global scalability you have come to expect from Cisco. The maximum number of explicitly specified idle codes in an agent profile. since the start of the day. Note: While entering the Redirect URI, ensure it has the right URL. Web Callback API Sample. 3. article. Site Interval Realtime - Chart: Indicates the number of connected contacts (voice, email, and chat) per site in real time This state includes Ringing and Wrap-Up also. Although partner administrators can execute the initial contact center setup, we recommend that customer administrators and supervisors be trained to execute the day-to-day contact center management tasks. The maximum number of outdial entry points with the status as Active. To upgrade from Webex Contact Center 1.0 to Webex Contact Center, see the Cisco Webex Contact Center Options Cisco Webex Contact Center sandeshdixit Beginner Options 04-28-2021 11:36 AM Hello, We are using cisco MS dynamics connector with Webex Contact Center. The table lists the system limits for visualization of filters on the UI of the Management Portal for recording management, The maximum enum list values for the enumeration skills. Agent greeting. The following table describes the components of the Management Portal landing page: Displays the modules that you are authorized to access. Visit the Webex Contact Center APIs Developer Community, Refer: How to Ask a Question or Initiate a Discussion. The Webex Contact Center Management Portal landing page provides the following dashboards: Entry Point - Site level Dashboard (default). Automatic answering. The maximum number of active auxiliary codes. Webex Contact Center SMS The maximum number of Outdial Automatic Number Identifications (ANI). To create a Chat Template or Virtual Agent, see these articles: Configure a Chat Template for Webex Contact Center, Configure a Virtual Agent for Webex Contact Center, Delete a Virtual Agent from Webex Contact Center, Escalate a Virtual Agent Chat in Webex Contact Center. Both Tasks and Agent Sessions are supported. Where can I find API documentation? For more information, see Access Rights. On the Contact Center card, click Settings. used by the tenant. The variables can be global (applied to all that use these variables) or it can be local. Sign in to the Webex Contact Center Management Portal through a web browser with your sign in credentials. You can access the Agent State Data - Realtime dashboard only if you have View or Edit permissions to the Logout Agents module. article. To set up a customer organization for Webex Contact Center, see the . Upgrade from Webex Contact Center 1.0 to Webex Contact Center Maximum System Limits for Configuration Object Types and Attributes, From the Management Portal navigation bar, choose, Cisco Webex Experience Management Post Call Survey. DevNet Learning Labs. Cisco Collaboration Ordering Guides the mouse pointer over an icon to display the module name. To sign out agents, you must have Edit permissions to the module. Some values of system limits may vary based on specific platforms. The example uses a simple javaScript injection technique to inject the form in any webpage of your choice. Cisco Webex Contact Center 1.0 Business Rules Engine User Guide 26/May/2021. We recommend that partner administrators refer to the relevant documents mentioned here to successfully perform the tasks listed below: To place a Webex Contact Center Order on Cisco Commerce Workspace (CCW), see the Cisco Webex Contact Center Ordering Guide and the Cisco Collaboration Flex Plan Contact Center Ordering Guide in the Learn more about how Cisco is using Inclusive Language. JavaScript. Webex Contact Center (WxCC) 2.0 Customer Administrator account into a your tenant Use Postman API platform Components Used The information in this document is based on these software versions: WxCC 2.0 Postman API platform Webex Developer portal The information in this document was created from the devices in a specific lab environment. Select the checkbox. The Webex Contact Center Management Portal landing page has multiple components that you can access based on your authorization. For Support and Assistance, use the Cisco Developer Community Page: Need Help? What does API stand for? The maximum number of filters for agents. You receive a notification that the agent is successfully signed out. To install and configure CRM Connectors in Longest Contact in Queue: Indicates the time in queue for the contact (voice, email, social, or chat) with the longest waiting When building a production grade solution, please consider the overall architecture and design with a security first approach. WxCC 2.0; Postman API ; Webex . This is a sample application written in Java that has example Configuration REST API calls to extract and export WebexCC configuration data to a CSV. Not just a contact center. . Overview. Small business account management (paid user), Create a Webex Contact Center Order for a Customer, Webex Contact Center Administrator Roles and Privileges, Ways to Add Users for Webex Contact Center, General Settings for Webex Contact Center, Security Settings for Webex Contact Center, Desktop Settings for Webex Contact Center, CSV Definition for Bulk Operations in Webex Contact Center, Upgrade from Webex Contact Center 1.0 to Webex Contact Center, Migrate from Customer Journey Platform (R10) and CC-One (R9) releases to Webex Contact Center, Create a Cisco Webex Order for a Customer. OPTIONAL: Include any supporting screenshots / sample code / other details via attachments. Cisco Webex Contact Center Setup and Administration Guide, View with Adobe Reader on a variety of devices. To set up desktop settings for Webex Contact Center, see the Desktop Settings for Webex Contact Center article. The maximum number of explicitly specified collaboration buddy teams. Select the action performed on the selected entity, such as Create, Delete, and Update. To sign out an agent, click Sign Out in the Action field. Sign Out: Closes all of the open modules and signs you out of the Management Portal. If your network is live, ensure that you understand the potential impact of any command. If a third party developer is looking for documentation, support process, or any further questions on the Webex APIs or Webex Bots visit: https://developer.webex.com The Cisco AppHub allows developers to promote their Integrations and bots to all Webex users. Entry Point Contact Volume - Chart: Indicates the number of connected contacts per entry point on a daily interval, for the Webex Workforce Optimization 4. and time information in the dashboard is displayed in the browser time zone. Social Channel:168 hours (604800 seconds), Social Channel: 168 hours (604800 seconds). For more information, see Minutes to deploy Full agent features Full telephony features Contact Routing Skills-based routing Expected Wait Time Click Regenerate Key to regenerate your API key. This limit varies by the voice channel service Snapshot Entry Point IVR Realtime - Chart: Indicates the number of calls that are in the IVR. Webex Contact Center Setup and Administration Guide, Webex Contact Center Agent Desktop User Guide. The maximum number of entry points for a global routing override. These samples are meant to be used, as "samples", for demos, and to understand how to interact with the WebexCC APIs. This example contains a few sample cards that can be extended based on requirements. Keeping agents productive requires efficient processes and intuitive desktop tools. You can use the Interval and Duration drop-down lists in the dashboard to filter the data based on the selected time interval and duration. 2022 Cisco and/or its affiliates. You can set colors or skins in the selection panel and in the banner on the pages: Click the Gears icon at the top-right corner of the Management Portal. It can contain alphanumeric characters, underscores, and hyphens. Configure Connected App for Webex Contact Center Salesforce Connector Use this article to configure the Salesforce Connected App that is used by Cisco Webex Contact Center. The agent is available on the desktop, but hasnt received an active contact. It would be great to follow the samples in the following order. To configure a Voice channel, see this article: Set Up Voice Channel for Webex Contact Center. These samples are only meant to provide working, starter code and many layers have been simplified and abstracted away to focus on the Webex Contact Center use cases. This is a sample application that shows you how to build a scheduler service that obtains a new access token every 10 hours from Webex and persist this onto your local datastore. 11:06 AM. The Management Portal landing page appears. The maximum number of explicitly specified wrap-up codes supported in an agent profile. The listed entities have a maximum limit on the number of characters that can be used for the Name field. gets signed out; but the chat session remains open. 76% of contact center leaders agree that their greatest . This is a sample application that shows you how to use Webhooks - the capture:created Webhook allows you to download a new call recording on the system, to a local file. New here? The rest of this panel displays four charts. (optional) Click Download PDF or Download EXCEL to download the report. To define the CSV file while using Bulk Operations in Webex Contact Center, see the For more information, see View routing strategies by time zone. 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