This form of protection monitors a normal system to learn how files should behave. Conversely, anti-malware works proactively to find, detect, flag, and remove harmful files before they have a chance to do damage. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. If an access agent is being flagged as suspicious, try white-listing the following directories: Note: For on-premises installations, these items are found in the \Bin folder of your ConnectWise Control installation directory. Each detail report in the Executive Summary is a subreport with its own data source and parameters that grab data from the master report. With so many antivirus options available for purchase, its your job to assess which solution is best for your clients protection. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. Displays the computer's current backup schedule. Occasionally, an antivirus may flag these files as suspicious. Bitdefender integration in Maxfocus/Solarwinds was so clean compared to this. The CPU and memory data are collected from theh_computerstatsdaily table of the database, while the drive data is collected from thedrivesand h_drivestats tables (and is only applicable to internal drives). Indicates that the installed application has been classified as bad. You can see the location for each subreport and then use the table to make edits to the report (click the thumbnail image to expand the Report Designer example): The following example walks you through the process of modifying the Executive Summary report by applying one filter to the report. Displays the compliance score of the client. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications. In the navigation tree expand Scripts > Antivirus > ESET Direct Endpoint Management. This is calculated as Approved & Installed / Approved. Know more. This integration has been buggy and I am still working with Connectwise and Bitdefender to get autodeploy to work. This webinar explores how MSPs put together a full suite of tools/strategies to, To identify malicious files, antivirus software will implement one of. Displays the month, day, and year of the last scan. Antivirus protection is even more critical in certain industries like government and healthcare. Its important to understand the difference to design a protection plan that best fits your client. Displays the name of the pertinent client at the top of the page. The Remote Access Audit report displays a history of remote connections for each computer. You must be signed in to the ConnectWise University.After signing in, we'll redirect you back here. Sam, the CEO, wants to provide his clients with a recap of services performed, at a high level, to show the value his company is providing to the client. Drives to Review indicates the number of drives with SMARTerrors. Bitdefender Endpoint Security (standard offering)37+ Layers of Prevention including:Antivirus/Antimalware- Machine Learning/Artificial IntelligenceNetwork Attack DefenseAnti-ExploitProcess InspectorContent ControlDevice ControlFirewallHuman & Endpoint Risk AnalyticsWeb Filtering, Additional Cost Add-On LayersFull Disk Encryption (FDE)- requires the purchase of CORECentrally deploy encryption with pre-boot authentication, manage and restore encryption keysUses native encryption technologies to avoid performance and compatibility issues: BitLocker on Windows, FileVault on MacGenerate encryption reports to track policy enforcement and demonstrate compliance, Advanced Threat Security (ATS)- requires the purchase of CORETunable Machine Learning prevention of advanced ransomware, fileless, and other attacksBlocks PowerShell and other script-based attacksAutomatic and manual submission for to cloud-hosted sandbox for advanced analysis, threat context, and visibilityHyperdetect- Tunable Machine LearningSandbox Analyzer- Enhanced Targeted Detection, Endpoint Detection & Response (EDR)- requires the purchase of COREDetects threats that manage to elude prevention layers and is easy to use, avoiding alert fatigue with alerts prioritized by risk levelDelivers in-depth visibility of suspicious activities, one-click resolutionOffers investigation and root cause analysis capabilitiesSimple Response- Guided & automated investigationDetect APTs by correlating information using anomaly defenseFull Incident Visualization, Patch Management- requires the purchase of CORELargest database of Windows and 3rd party security and non-security patchesManual and automatic vulnerability patching with scanning, scheduling, reports, and option to postpone rebootFastest scan for missing patches, detailed and prioritized patch informationFlexible and fast patching for Windows OS, Linux,and 3rd party apps, Email Security can be purchased standalone or stacked with CORELicensed per user mailboxCloud Based protection for G-suite, O365, ExchangeBitdefender Email Security demo videos:https://www.youtube.com/watch?v=wXnqrAhnpCA&t=292shttps://www.youtube.com/watch?v=eCHUpwryrz0https://www.youtube.com/watch?v=_lPZ6CC65mE, Security for Virtualized Environment (SVE)- requires the purchase of COREOptimized Antivirus/antimalware security for files, processes and memory with scanning offloaded from virtual machines to dedicated central appliancesCentrally manage optimized protection for VMware, Citrix, Microsoft, or other hypervisors and for cloud workloadsImprove user experience by reducing application latencyNot just file scanning but comprehensive protection technologies including process and memory scanningAutomatically deploy protection to new machines by including Bitdefender Whenever in the VM templates or golden images Off loads the scanning of highly virtualized environments to a designated SVA appliance. Important: Modifying this SubReport modifies all reports that use it. Displays the ticket summary for the last 30 days for the number of tickets that have been created, opened, closed, overdue, unopened, resolved, combined, billed and the average number of days to close those tickets. Displays a list of assets, sorted by their contact. The computer has not been contacted within the last 15 days and may require patches to be installed. Anti-malware also works on more complex infectious files like worms, trojans, and spyware. The Patch History Audit Report presents a list of the patch history for each device at any client or location. The bottom of each column also displays totals for each one (computers, connections and connection duration). SMARTcalculation is only provided for internal physical drives. Health reports help technicians find problem areas and can also be used with Client reports to show the value you add to your clients business. Displays the manufacturer, product model, chassis type, processor, memory, the number of internal drives, asset tag, and percentage of space available on the computer. The report includes detailed listings of assigned assets, assets with contacts and assets without contacts. Some files cannot be signed since they are generated on-the-fly for each session. In some case, users may see the ConnectWise Control software falsely-flagged as malicious. These platforms monitor your clients system for any suspicious or unusual behavior and can send alerts to help you stop intrusions before they start. For MSPs specifically, its also important to consider upgrading from conventional antivirus options to full endpoint detection and response (EDR) software for even stronger protection. Agent Offline: The computer has not been contacted within the last 15 days. The computer systems are separated by two categories, servers and workstations, which are further categorized by operating system. Displays when either the patch was aborted during installation or uninstallation. Completed backup instances are shown as green and failed jobs as red. Additionally, this section displays thecurrent monitor statuses in terms of number of failed monitors and outstanding alerts. These software platforms typically run automatically in the background of a computer and are barely noticeable. Displaysa list of contacts that are not assigned to an asset. Displays the software summary for the computer, to include the operating system, build version, .NET Framework version and the total number of apps installed, unclassified apps, blacklisted apps, startup items, services and processes. Displays a chart of the recent history of patches that have been installed as compared to patches that have not been installed for the client on the basis of severity (as categorized by Microsoft). Displays a graphical breakdown of tickets on the basis of their current severity level in the form of a pie chart. Antivirus software is a computer program or set of. Click Automation > Scripts > View Scripts. ConnectWise, a self-hosted, remote desktop software application that is widely used by Managed Service Providers (MSPs), is warning about an unusually sophisticated phishing attack that can let . Limits the report results to a specific client location. 24/7/365 threat monitoring and response in our security operations center. Conversely, anti-malware works proactively to find, detect, flag, and remove harmful files before they have a chance to do damage. Displays Microsoft's patch category for the patch. Displays the date that the patch was released. If detected, most antivirus software applications have a component that allows for the quarantine and removal of harmful files. Displays identifying details about the client including the client name, address, country, phone and fax numbers (if applicable). Displays a header for each page using the following format: This SubReport is used throughout the default Automate reports to generate a globally used footer page. Displays the number of devices deployed over a period of time. Sarah runs the Client Health Standards Report to check on ticket and patch activity for the past seven days, as well as to check on the overall health, which is based on health and standards checks that were put in place. Displays the operating system that the patch applies to. Displays the service history for the computer, to include the date/time the computer was added, the date/time the operating system was installed, the last startup date/time and the date/time the computer was last contacted. Displays the following patch list details for each computer: Displays the Microsoft KBnumber for the patch. The computer is not at risk due to a non-compliant configuration. Each type of malware has its own digital signature, which can be as unique as a fingerprint. You must be signed in to the ConnectWise University to continue purchase.After signing in, we'll redirect you back here. If the report is added as a new report, select, Select or enter the name of the report to set the. Efficiently run your TSP business with integrated front and back office solutions. Displays the first page of every report using the following format: This SubReport is used throughout the default Automate reports to generate a globally used header page. As a result, anti-malware software applications need to be more complex than their antivirus counterparts. After signing in, we'll redirect you back here. This report includes a signature block that is intended for technicians and clients to "sign-off", indicating its completion. Displays the current definition schedules success rate calculation and value. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. For example, the two default SubReports are the report and page headers for all other default reports. We offer, , so you can be absolutely sure were the best fit for your clients cybersecurity needs. Displays the date the report was run, the company name, and the report page number. Additionally, the section lists the number of locations and contacts associated with the client. Displays a chart of the percentage of devices within the standard and those failing to meet the standard. Displays when either the patch has failed to install or uninstall successfully. The Monitor Summary report displays a summary of monitors installed, failed monitor history for the last 30 days,and any outstanding alertsfor each computer. Information may include the name of the client/location/contact, address, email address, country, phone number and fax number. The Client Services report shows a summary of a clients assets, service statistics, service time and service requests. Displays the drive information, to include the total number of internal drives (and percentage of total used), optical drives, other drives (and percentage of total used), network shares and drives to review. This allows you to view which client assets are non-compliant with your standards so that you can show your client opportunities for improvement. Displays a graphical history of completed, failed, and canceled backup jobs over different weeks. Everything you need to know - from our experts. Displays the date the asset was added, the date the operating system was installed, the date and time of the last startup, the date and time of the last contact, and the current status of the computer (e.g., disconnected, connected, etc.). a personal computer or larger network against malicious files or software applications. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. The Patch Audit report displays a detailed breakdown of all approved patches and the corresponding installed or not installed state. Professional services automation designed to run your as-a-service business. You must be signed in to the ConnectWise University to continue purchase. Displays the total number of timeslips, tickets and time, for the specific client. Andy can quickly determine what assets are at risk due to out-of-date definitions, antivirus not being installed, antivirus is disabled, and any threats that have occurred. Displays details regarding the status of installed and/or uninstalled patches. Monitor and manage your clients networks the way you want - hands-on, automated or both. Values are displayed as integer counts (e.g., 90 / 10 / 30). Displays the client, location of the computer, computer name, computer friendly name, the domain the computer is associated with, IPaddress and the operating system. Displays the report name, company logo and date the report was generated. The Timesheet report gives a detailed look at the total amount of work time that has been added to tickets. The filters are applied by creating calculated fields with the exact name of the filter in the table and then changing the expression to the value necessary for the change. Help your customers do the due diligence to identify and address email security gaps. Sarah, the ConnectWise Automate Administrator, wants to provide a report to her clients for an accurate assessment of time worked. Displays the date and time the job ended. Additionally, this section displays the average antivirus definition age in days, the number of managed assets, and the number of assets that are considered at risk. displays the report name, company logo and thedate the report was generated. Click Yes to continue and proceed to the next step. The information is grouped by each client\location\computer structure. Displays the date that the patch was discovered. The antivirus health score value is based on the score reported in the Client Antivirus Health section. Represents the percentage of the number of patches installed on all systems vs. the number of patches approved for installation based on patch policies, for the specified client or location. Displays the total number of servers, workstations, and network devices as well as the operating system for both servers and workstations (e.g., Windows or Other). If the script was scheduled on a group, you will be prompted to open the group. In the Script editor window enter applicable script parameters and click Create. Displays details regarding the client, location and computer for which this report was run. Displays on the last page of the report and explains the various parts of the report. This report can be run for all clients or by client or ticket ID. Whether youre looking to provide better virus protection for your clients or need to secure your own defenses at your SOC, contact us today or browse our online resources for more support. Technical expertise and personalized support to scale your staff. Eliminate shared admin passwords and protect customers from security threats. Displays a detailed list of all current outstanding alerts for the computer and includes a date/time of the alert, the source, and the alert message. Sarah runs the Patch Compliance report to verify the patch health across her client base to provide compliance scores and list non-compliant devices. An antivirus platform may also scan files already existing on your computer. Displays a count of managed servers or workstations for the specified client or location. Here are the features you should look for in a robust antivirus software: ConnectWise has a full suite of tools to provide and supplement antivirus software for your clients. However, much like signature-based detection, the downside is that it struggles to detect newer virus signatures. Your antivirus platform will continuously watch files in your clients system for any suspicious behaviors. This is Available to Purchase Through ConnectWise. The list includes location, computer name, volume name, size and percent of drive space utilized for each server. Displays the outcome of the report (e.g., In Progress, Success, or Failed). The antivirus health score value is based on the score reported in the Client Antivirus Health section. It is recommended to run the report monthly but can be adjusted as desired. Displays the client name, address, country, telephone number, fax number, andthe number of locations associated with the client. Indicates that the installed application has been classified as good. Displays the action performed on the patch (e.g., Install or Uninstall). Displays the ticket number, the date/time the ticket was started, the date/time of the last contact pertaining to the ticket, ticket status, priority, category, and level. Right-click on the script schedule to edit and select Edit Script Schedule. Data networks in these marketplace sectors handle confidential data and adhere to strict compliance regulations. You can utilize these reports to track changes to any managed devices. Displays identifying details about the computer, such as the client and location the computer is associated with, as well as the computer name, nickname, operating system, IPaddress, current status, current user, etc. Displays any unsuccessful backups completed in the last 30 days for this computer. Displays the report name, date the report was run,and company logo. Displays all ticket details, to include the summary, description, date/time of when the ticket was created/completed, requester, and other pertinent ticket information. This report can be run for all computer, location, client or by all clients. Sign in with ConnectWise. By default, 30 days of information will be recorded in the antivirus threats table. Sarah, the ConnectWise Automate Administrator, needs to make sure that her company is meeting their SLA's with their client. Cloud-based detection is the modern, more innovative version of signature-based detection. Though antivirus and anti-malware software are similar, they provide slightly different functions. Additionally, each individual health check within the Stability category displays a visual indication and overall percentage score. This isnt just important for your clients, but for your businesss security as well given MSPs are some of the most popular targets for cyberattacks. Displays the rating for measurements of stability pertaining to CPU, memory, drive, operating system and a variety of other stability checks. The computer may require a reboot in order to complete the patch install. Displays a breakdown of installed servers and workstations with backups scheduled by location and the percentage of successful backups over several time periods (less than 1 day, 1 day to 7 days, 7 days to 15 days and 15 days to 30 days). Displays a chart of recent antivirus health scores for the client. Solve staffing issues with managed services to support your team and clients. Keep your clients at ease with backup and disaster recovery you can trust. ConnectWise Automate competes with 40 competitor tools in antivirus category. Displays the name of the report that was generated. Perch pairs network and log-based intrusion detection with an in-house SOC so you can increase your security expertise without adding headcount. We offer solutions to help your customers identify potential weaknesses and liabilities while also improving their overall risk management. Still uncertain? Product Overview. Important: Modifying this SubReport modifiesall reports that use it. sqlyog -> select * from virusscanners and look for the conflict. To receive a quote for this one-time paid professional service, please reach out to youraccount manage or the Marketplace team at Marketplace@ConnectWise.com. 5. It is recommended that this report should be run monthly. The Drive List report shows each computer's detected drives, separated by drive type. Displays the IP Address associated with the computer. Displays signature lines for the technician and the client to sign to indicate that the ticket was completed to their satisfaction. Monitor and manage your clients networks the way you want - hands-on, automated or both. The following table provides further details regarding the information displayed on the Patch Stats Summary table. The sum of standards where the standard is enabled and is not ignored. An attack that causes severe damage can result in the corruption of sensitive data, significant system downtime, and even catastrophic financial loss. Displays a list of information used to identify this specific, Displays the list of third-party applications managed for this. Our solutions act when malicious activity or anomalous traffic is detected. Displays the report name, company logo, and the date the report was generated. Displays the Location\Device, Description, Online status, IP Address, and MAC Address of the device. For MSPs specifically, its also important to consider upgrading from conventional antivirus options to full endpoint detection and response (EDR) software for even stronger protection. Eliminate shared admin passwords and protect customers from security threats. This report can be run for all computer, location, client or by all clients. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. The Tickets report displays a detailed printout of up to 5,000 Automate tickets from the last 30 days and their associated ticket data items, excluding ticket comments. It is recommended to run this report on a weekly basis. The list is sorted by the I / NA / F column, specifically on the values for NA and F, in descending order. This report can be run for all clients or by a specific client. Displays the computer information the ticket is associated with, to include the computer name, MACaddress, local address, router address and operating system. Displays the applied internal monitors, system monitors, remote monitors and data collection monitors. Displays the history of remote connections made to the computer. Anti-malware also works on more complex infectious files like worms, trojans, and spyware. 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