9. While we are delighted to know that you had chose to stay with us, we regret hearing that they were some areas that were not as satisfactory.We would like to apologize for all the mentioned inconveniences experienced during your stay and at the same time we assure them that the necessary actions has been taken to ensure we maintain the standards we are known for.We know we cannot change what had already happened, but we are grateful for the constructive criticism because same will helped us to identify and focus on any possible deficiencies that may exist. I tried to use the world pass to book a flight the phone number just kept on ringing without an answer all so the numbers on the travel club cards no answer.I tried emailing reservation at world pass. Grand Palladium R, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, Grand Palladium R, Front Office Manager at Grand Palladium Jamaica Resort & Spa, responded to this review. and how do you join and what are the benefits? There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. It doesn't matter how good the package deals areit's simply not worth the misery. and how do you join and what are the benefits? The buffets were average at best. Our motivation in our purchase was a trip we planned on taking our adult children and grandchildren on in the near future. We did Dunn River Falls one day- which is a must. The prices were okayjust pay attention to the signs and specials. We joined the Palladium Travel Club at the "Governor's" level while we were in Riviera Maya and the next year, while at the Punta Cana Resort we upgraded to the "Presidential" level, which has many increased benefits (like "Swim-up" rooms, extra free weeks, etc., etc.! While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. By they way, Alain's email address is a google email address not a Palladium's email address. I have stayed in different properties in different countries and this is by far, the worst service I have ever experience!!!! THE PROPERTY: The Grand Palladium is a sprawling property that is split into two resorts with the Lady Hamilton side on the left, and the GP Jamaica side on the right. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A 40% deposit is a big barrier to purchase. We stayed Dec.17-31. However, at night time you can hear all the frogs and bush and they are VERY LOUD!!! FAQ - Where can I find Information on ALL the Puerto Aventuras Resorts? Tripadvisor performs checks on reviews. !Alot of us spend a lot of money going on this vacation and we want to receive nothing but great service!! Given the cost and our disappointment with the resort overall, we declined the membership. and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. I just wouldn't do it. To be fair, we did seek out guests that were already members (as identified by their blue wristbands) and asked them about their experiences. Started by: Blueskies. Dear wgcman,We want to thank you for your preference for third time selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. There are 20 villas on each side of the property. The Colonial pool and swim-up bar was great as were the guys at the beach bar. Prices are the average nightly price provided by our partners and may not include all taxes and fees. EXCURSIONS: We booked two excursions through the resort. We appreciate your positive comment about the staff who were mentioned. Although we didnt starve, the buffets were disappointing. These levels determine what room types you can book theough the Travel Club. They book your reservations for you at the a large carte restaraunts.We did an exchange through RCI and we're put into the Travel Club but this was royally screwed up and it left the travel club personnel and us with trying to sort it out.Bottom line, I have stayed in numerous all inclusive resorts in many locations and while I really enjoyed Jamaica and the area we were in, I probably would not do this particular resort again.Ricardo the the Travel Club bar and Jonathon at the pool bar were awesome and made the stay better every day. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. He seemed to enjoy his job and encouraged us to try some new things each night. They really need to step up their game with the food!!! The onion rings were very good and the bartender was such a nice guy. As we are deeply committed to achieving our guests total satisfaction, your opinion is very important to us. you will call them on the phone and it will literally take up to 30 minutes to an hour for them to pick you up! We are thrilled you appreciated the hotel facilities and lament you did not enjoy the variety and quality of our gastronomy. Later, I realized that this was not true. On top of that, the "3-year membership" was only for 2 years. Overall nice, but a little to big for us. Going to GPLH in 12 days. *Total flexibility to choose how, when and where to travel. However when you start using the membership, things go sideways. It is nice to read that you like those aspects of your stay, from the beauty of the landscape to the wide quality and variety gastronomy offer. The were very pleased and said that they were on the island for their "free" week. The table next to us sat down just a few minutes after us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Many travel clubs market themselves as the Costcos or Sam's Clubs for travel. . In the middle are the buffets, restaurants, lobbies, entertainment areas, pools, and shops. some of them are nice I must say and do things without expecting anything from you but some look like they do not want to be bothered by you at all!! They do not change the breakfast menu at all!! Please do not hesitate to contact us if you need anything.Best wishes. Seen lots of people being taken on tours through the Royal Suites section usually in the morning hours while we were lounging around the Royal pool. Some issues:1) the kids club is not well run. I was happy we were in villa 12, which is close to the main pools, restaurants and buffets. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. I've done enough reading on TA to know that they stop at nothing to get you to sign on the dotted line. I found the food okay, it's a buffet, so my expectations weren't high, my husband didn't really like it. The final variations are Ambassador and Signature. We really enjoyed itI didn't like the photographers wanting to take pictures of you all the time!! I just got back from 5 nights honeymoon. Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. There was not wait time at all, the most we waited was probably 5 minutes in all the restaurants we tried.The other couple we met tried the Mexican restaurant as well and it was SUPER BAD! Forums Palladium Travel Club Membership levels. We had drinks and played the 2-cent slots. At the outset, please accept our humblest apology for the delayed response to your feedback. Best all inclusive resort, beach and night life? Depending on the level and membership purchased, the term of membership can vary from 5-50 years. Housekeeping: Whoever was cleaning my room was AMAZING!! izcali, I'm curiousdid you ever get to cancel? Although I read a lot of bad reviews about this property I still went on with a positive mind so here is my review!The grounds of the resorts are great, they keep it very clean and my rooms was clean on time every single day!We got there and got greeted and welcomed with some fruit punch drinks, the check in process was quick and easy, we arrived there around 3:15pm or soplease be aware THIS RESORT IS NOT IN MONTEGO BAY!! As with any All Inclusive resort, it's your own fault if you starve. The property itself it's BEAUTIFUL!! You couldn't pay me to do that. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Live Web-Cam view of EDSS @ Kantenah Palladium. the food is horrible!!!!!! At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of the Palladium Hotel Group in America and Europe. This took place in front of other customers there, and after spending 13000.00US dollars buying their membership. We have been members for 3 years now and purchased after staying at Grand Palladium in Jamaica for our third time. We have taken note of your concerns and assure you that corrective action will be taken. THE PROPERTY: The Grand Palladium is a sprawling property that is split into two resorts with the Lady Hamilton side on the left, and the GP Jamaica side on the right. Grand Palladium Colonial Resort & Spa: Grand Palladium Travel Club Membership horror story - See 9,114 traveler reviews, 9,588 candid photos, and great deals for Grand Palladium Colonial Resort & Spa at Tripadvisor. Although I am not a TC member, I believe you would be required to upgrade your existing membership level to get access to higher level rooms. Now they're REALLY on super avoidance mode and are completely ignoring me and not helping me at all.I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. We signed a contract and paid $1,540 for our membership. Each villa is three-stories tall and there is NO elevator. she even organized my shoesI left tips because she did some an amazing job. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. For sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. We had a partial ocean view room with a private patio which was cool. It's such a shame because the property and setting is gorgeous. !We did 2 excursion and it was so much fun!! We waited 30-40 minutes between courses. !The entertainment team is great! And as you just read from izcali, it's not all spelled out for you. It is wonderful to read that you loved every aspect of your stay, from the wonderfun wildlife around us to the quality of our buffets; the gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and nice recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. Dear Courtxxxxxxx,Greetings to you our valued guest. They offered us a free bonus week as compensation. Get answers to your questions about Puerto Aventuras. This post was determined to be inappropriate by the Tripadvisor community and has been removed. We were soaked from sweating by the time we got our keys and found our rooms. we went there right at 8:00!! I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Membership levels. my only problem is, they do not advertise or tell customers about the activities going on, we just found out about it because we were in the pool already, same thing with the beach party! There are junior level memberships which give members access to travel club rates on standard rooms and junior suites. Our rooms. the Vacation Store Online Website? Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, This is the version of our website addressed to speakers of English in the United States. These are for access to these specific room types which are exclusive to the Travel Club. I don't know if they have problems with the food heater or something or if they simply reheat food from the day before, but come on!! I'm sure some people really enjoyed it. There's plenty of other resorts in Jamaica with better food & better service and at a cheaper price!! Just spent two weeks at the Palladium and was expecting someone to approach either the Wife or I to attend one of their meetings but to both Our surprise we weren't bothered once. Re: Palladium Travel Club members. It is a high pressure sales strategy once in their sales office. FAQ - Airport Transportation and arrival information, FAQ - favourite places - Cenotes and more, FAQ - Taxi, bike, golf carts, Car Rentals, colectivos, Browse all 16,003 Puerto Aventuras topics , Toddler Questions Re: Barcelo Maya Palace. For general information, visit the Unofficial Palladium Resorts & Spa page Private In the middle are the buffets, restaurants, lobbies, entertainment areas, pools, and shops. The resort knew that we were traveling as a group, yet some rooms were clear on the other side of the resort- well away from the group. The treatment rooms were beautifully decorated and the atmosphere was very tranquil. really?? the staffRUDE! EVERYDAY is the same exact food and for the most part they have way to much sweet stuff(Pancakes, churros, donuts, crepes, cake).On the 3rd night, we went to the Jamaican restaurant, my husband ordered the curry goat and I ordered a pasta(I really thought no one could screwed up a pasta)WELL..i was wrong!!!! I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Unique benefits with Palladium Rewards >. ColonialKantenah, Directora de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? The prices were good and the excursions lasted approximately 10 hours each day. We noticed people don't really tip, remember folks, this is a foreign country and this people don't get pay much! Save yourself lot of headaches>. When they are selling you they say they guarantee you a spot in the hotel . I assumed island food would be presented beautifully. Can someone please shed some light, is this new, etc. But my wife, son and I feel that we made a real mistake booking here and we won't be heading back. It does not provide any specifics such as: type of bracelt you are to suppose to get. You can book your unit in various types of accommodation such as: Standard, Junior Suite, Loft Jr Suite, and a Jr suite plus. and how do you join and what are the benefits? I had to complain to the management.2) They say the restaurants dont require reservations. I don't know if its that the waiter forgets about picking up the food and bringing it to the table right away or what. If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. Thank you for having stayed with us and we look forward to hosting you again the near future. more. The seafood paella that accompanies the jerk chicken was every bit as good as I've ever had. Its about a 1 hour bus trip to the resort. On top of that, the "3-year membership" was only for 2 years. We hope that you will afford us a chance to make things right during a stay that exceeds your expectations in the future.Kind regards, This is the version of our website addressed to speakers of English in the United States. Our Membership levels are designed to adapt to the different travel needs our members have, so the membership price depends on many factors that will determine the investment amount. My husbands food..COLD again!! NO THANKSPlease note people ALWAYS ask for tips, on the bus ride from the airport, on the tour bus, on the catamaran cruise, on the duns fall, the person who was service the food at the excursion site!! There is a good variety of things offered from t-shirts to African masks. Discover the benefits offered by PALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts.. You'll receive 2,500 points when you register. And it offers "personalized service" but doesn't the hotel chain offer good service to all of its guests? Grand Palladium R, Asst. Barcelo Maya Palace or Maya Riviera for 18 year old? Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. COLD!! The service was noticeably inconsistent as some people that arrived later with larger groups were served and finished long before we got our meals -and we had ordered first. Grand Palladium Survey; Packing List; Printable Luggage Tag; Wish List / Suggestions; I dont think that many resort guests realize there is a jerk hut on the propertyeither that or its just too far to bother getting to. The forum Palladium Travel Club is closed to new topics and replies. PLUS, PLUS, PLUS!!! I list the. Dear DevineDina,Thank you for sharing your review about your recent vacation here with us. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Because the resort forgot about us, they did not have a room for us with our group. We apologize once more for having not met your expectations.If you do decide to return to our property in the near further, please let us know it will be our pleasure hosting you once again. Cool Members only bar and beach area on the Lady Hamilton side but quite the hike if you are staying on the Jamaica side. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. This level gives access to all room types as well as the ability to combine two adjoining rooms as one reservation while only needing three adults. The staff wasnt rude, but you dont get a feeling of being welcome either. SO IT IS FAR FROM EVERYTHING!!!! However, DO NOT JOIN PALLADIUM TRAVEL CLUB! 51. A travel club, sometimes also called a vacation club, is a monthly or annual membership program that offers discounts on airline tickets, hotel rooms or rental cars. Actually when I see those salespeople at breakfast with the guests, it gives me the chills. We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay. Too many horror stories, so my advice is to not bother here in (ta && ta.queueForLoad ? Also, Please remember, you are paying for lodging in advance and not for the food, that's where they make their money. Whenever we had somebody giving us a good service we tipped! Later, I realized that this was not true. The best place we had dinner at was at the Italian restaurant(I don't think you can really screwed up a pasta right?) Taxes and fees that are shown are estimates only. The Jerk Hut (located on Sunset Beach at the far west end of the property) was the culinary highlight of the trip. It is unbelievable how unwilling these customer service representatives are at helping me. Later, I realized that this was not true. The main difference between the memberships are: * Access (type of rooms where you can book or stay at as a member, and Resorts as well, like access to Royal or Not) *Membership expiration (2, 5, 10, 30 or 50 years) * Amount of Palladium Weeks *Amount of RCI Weeks *Amount of Benefit Weeks (Free Weeks) Please feel free to contact us if there is anything that we can do to assist from this end.Kind regards. You need to be relatively physically fit or you'll be miserable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Check in was good, the bell man took us in a cart to our villa. While we were at the office trying to cancel,, we talked to Executive Director Alain Correa, and Gilberto Esponda. I tought that was extremely Fishy!!!!!!!!. Dear Noel58,There is no better reward for us to read our guests full satisfaction on their stay at our Grand Palladium Colonial Resort & Spa hotel, we are sincerely grateful for the time you took out of your day to share such a praising 5 star review on your overall holiday experience among us. The beach was beautiful, lots of seaweed that the workers tried hard to get rid of. Guest satisfaction is our number one goal and there is nothing better than achieving it. There doesnt seem to be a organized check-in system. If you come out to catch a ride and the shuttle is nearby or just passed you, they dont stop or come back for you. SALE PRICE $9,500.00 This luxurious membership offers ~ 280 Palladium Nights, 20 World Weeks,and a free week allocated to the member for every 10 weeks used of vacationing. The chicken was perfectly spiced and cooked on the open grills, and the hot bbq sauce was amazing. Not combinable with any previous Travel Sale 2022 offer. When first became members, we got the Blue Travel Club bracelet, then my wife and I went to Royal Suites for a drink and we got kicked out by a lady name Carmen, she told us that we were not priviliged enough to be there. The reservations in advance are only necessary for the Punta Emilia Beach restaurant, the special BBQ and the Sumptuary Japanese restaurant. Exclusive promotion for Palladium Travel Club Members, Guests, and Referrals. Not at this property, Grand Palladium Lady Hamilton Resort & Spa. Lock in the lowest price from these sites. We ate at the Jerk Hut 6 out of the 7 days we were there. Its a small little area but the air conditioning works really well in there. With airfare, the trip cost us approximately $2700. We sign up for the 10 years package and paid over $2000.00 usd in June. *Access to over 8, 000 destinations. We round tripped from airport to hotel with Canada Transfer. Promotion valid only for Palladium nights or paid stays. I have been through these pressured sales meetings. THE ROOM: The room itself was gorgeous. !I don't think they water down the drinks at all, they are pretty strong and trust me!! They want you to sign up an pay during the presentation. Please see our partners for more details. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? The room had a jetted tub and a nice balcony. The food was good, but the service was miserably slow. Hotels in Ibiza, Spain, Mexico, Dominican Republic, Jamaica, Brazil and Sicily. Had the best time staying at the grand palladium.. Food was amazing .. Hotel was clean .. Quick service .. Entertainment was fantastic. The disco was fun and the party was non-stop in there. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-26123014', '');}, 'log_autolink_impression');the Grand Palladium Travel Club membership from the Grand Palladium Riviera group of resorts? Here are the exclusive services that you will enjoy if you purchase The Signature Level service: Exclusive access to our Gravity Sky Lounge with Infinity pool and bar service, from 10am to 7pm. Palladium Hotel Group has 8 very clearly defined options to satisfy every single travel need you might have. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. We got our keys, but the front desk agent just gave us a bunch of papers and didm;t explain anything to us as of what's on the resort, she didn't mention the ''coupon book either'' she only gave us our keys and asked us if we were celebrating anything(which we had email the resort ahead to let them know if was our honeymoon) she gave us our keys and sent us our ways. There is a variation of governor plus as well, which gives additional room types. On top of that, the "3-year membership" was only for 2 years. The toilet and shower were enclosed with contemporary heavy frosted glass. For us, it just wasnt worth it. we had dinner there with a couple we met and it was really good. The pools, saunas, and other amenities of the spa were very nice. We are pleased to know that you enjoyed your vacation at our beautiful Resort. Has anyone else had experience with (ta && ta.queueForLoad ? 8 years ago. Dear RandyH1012,Greetings to you our valued guest. TRAVEL CLUB MEMBERSHIP: The Grand Palladium offers an "opportunity" to join their membership club. !Food: If you love food like me(although I get full pretty fast) this property isn't for you!! We lament if that was an inconvenience for you, but we are pretty sure with a 15 different places it does not represent a high disadvantage.Hopefully we will be able to fulfill your expectations in the near future if you are considering to come back, and remain at your entire disposal for any request you might have regarding coming vacations.Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. Reply Report inappropriate content They were great and would recommend them. They are hit or miss. It is important that our guests have a grand vacation and it is great to know that you enjoyed your stay. The Jerk Hut is an AAA++ hidden gem.SPA: I had two massages while I was there. We do invite you to visit again in the near future to once more have a Grand vacation with us. What are the different levels of membership and what do they give you as a membr? Palladium Travel Club rewards your loyalty and preference with exclusive benefits to make a difference: Get ready to discover what is waiting for you at Palladium Travel Club! Location See travel guide. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. Made us welcome.. Had so much fun playing the games with them, so much so .. We will be back .. :). Two weeks at the resort in November/ December 2014.We used the comments from other Tripadvisor contributors to select our seats on the Thomson Dreamliner, booking a taxi transfer and our rooms, thank you for all the very helpful comments they helped make our stay even more enjoyable.Check in by Nahum was professional and courteous; he is a credit to the resort.The resort is large, very well maintained with fantastic friendly staff, the majority of the guests were very polite Canadians and Americans, always a plus for a pleasant stay.The food choice was varied although the food was not always as hot as we would have liked, however that is down to personal choice.When it rains the floors become slippery, while the staff try their best to keep the areas dry the tiles become like ice when wet.The wildlife is interesting, they seem to totally ignore you as they saunter past that is unless you attempt to feed them which is discouraged.Would we go back, yes, would we recommend the resort most definitely. That is such a shame because it really is that good! Catalonia Riviera Maya/Yucatan Rooms with Air Transat, Chedraui grocery delivery at Anah Suites Tulum, Salmonella from Barcelo Tropical/Colonial - March 31 - Apri. And up to a 20% discount on your booking via the website or by phone. Thank you for referencing many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay as we know this will mean a great deal to all of them. I am not sure if I can advertise complete details, but please feel free to reach me if you have questions. it tasted really bad. It is a high pressure sales strategy once in their sales office. Background: I spent a week at the Grand Palladium with a large group of friends and family. Unless you're a returning guest, you can't make a dinner reservation. Palladium Travel Club is the Palladium Hotel Group Vacation Club that offers a tailored program with exclusive benefits for all its members. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Are you looking to make the most of your holidays? First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. If I won a trip to the Grand Palladium and the trip were completely free, I'd go again. 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