Apple TV is a great option for streaming music and video. Apple TV is a new-age television application made by the tech giant Apple. Just as with video issues, restart the stream before you do anything else. Plug the AppleTV into the rear of the projector with standard length HDMI cable, works sweat, but cant do this real time due to location of the audience. When setup is complete, you'll see the Home screen. can i get help to get these back. Go to Settings -> General -> Manage Storage. Restart All Connected Devices If the cable is not connected properly, you may find that the screen is showing weird colors. Apple TV cant connect to the server at this time? Slideshows Mobile To power cycle your router, unplug it from power, wait 60 seconds, and then plug it back in. Therefore I cant move to the left. To cancel an Apple TV+ subscription you activated from Roku, highlight the Apple TV app > select the Star button on your Roku remote > Manage subscription > Cancel subscription. .freezes image but still plays sound after a couple of minutes into a Netflix movie then I have to ff the movie a few seconds to correct it. Sure, rebooting the ATV will allow it to reconnect and AirPlay to reactivate. Then click Network again and select your Wi-Fi network to connect. In cases where your Apple TV connects to WiFi, but it is not staying connected or constantly waiting to download more of a show you may have a poor signal. All this is further adding to users' dilemma. iOS 14.8.1 Problems: 5 Things You Need to Know, iPhone 12 Problems: 5 Things You Need to Know, 10 Common iPhone 12 Problems & How to Fix Them, 12 Common Apple TV Problems and How to Fix Them, iOS 15 Problems: 5 Things You Need to Know, iPhone 11 Problems: 5 Things You Need to Know, iPhone 14 Problems: 5 Things You Need to Know, iPhone 13 Problems: 5 Things You Need to Know, 4 Reasons Not to Install iOS 16.1.2 & 11 Reasons You Should, How to Downgrade from iOS 16.1.2 to iOS 16.1.1 or iOS 16.1, 5 Things to Know About the iOS 16.1.2 Update, https://www.cydiageeks.com/fix-black-screen-death-apple-tv-4-ssh.html. If the status light is on, but you still see a blank screen, check your HDMI connection. Yes, With Apple Music Sing You Can Now Show Off Your Rap Skills, DJI Claims New Mini 3 Drone Offers Portability and Power, Need a Computer Repair? Technology. You can also check the Apple TV resolution. You can check the resistance slider in Menu > Settings Try unpairing and pairing your trainer back as a controllable trainer. ATV is great when it works well BUT there seems to be a serious lack of consistent QUALITY CONTROL. First key step: leave it for a moment or two then try to connect again. If there's a problem with the service you're trying to use, wait a short time: Apple tends to fix problems quickly. Apple TV Connected to Wrong Base Station. This worked for me.. Menu+Up button changed the resolution and that solved my problem. If Mac computing devices can dynamically switch connections on the fly (wireless, Ethernet, vpn, etc) and update configuration settings (IP, gateway, DNS,, proxy server, etc), why would this be any different? You can check the Network Settings on your Apple TV to see if the internet speed is the problem, as this can cause the TV to have trouble connecting. I checked my internet speed at 48Mbps at my PC and have a signal strength of 5 out of max 5 at the TV via a router signal extender. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. I found this tip and it worked for this 64 year old Senior Lady so u can do it too. great.. thanks boss. Make sure it is set to YCbCr. Now this happened again and again and again. If you are connected via WiFi you must go to Settings> Network on Apple TV and check that you are connected. Enter the four-digit number provided by the Apple TV into your mobile device. You should be able to check for updates by going to Settings > System > Software Updates > Update Software . Easiest way to solve all your problems is to buy a Roku. To access all of the features that your Apple TV has to offer, use an HDMI 2.1 cable. There are too many other options for controlling the Apple TV box. I will be taking the one that's at 11.2.5 to a Apple Genius Bar to see if they can revert the software on it so I can hard wire it. I bought three 4K AppleTVs and their iOS version out of the box was 11.1. iPhone 12 1 day ago. Apple TV outages reported in the last 24 hours. Here are directions on how to restore the Apple TV. Here you have a seamless connection of iPad and Monitor. On the remote press and hold Menu and Home until the light on the front of the Apple TV blinks fast. To change the resolution that your Apple TV displays, navigate to Settings > Audio and Video > Resolution. iPhone used it for 3 months now no power, no light, no nothing. It's priced at $19.99 and is available now. If youhave other issues,contact Apple Support. Apple TV. The issue is clearly widespread but there have been no comments from Apple or Roku on the matter so far. To fix Netflix . When this issue occurs, the following message pops up on the screen: "There was a problem connecting to the network.The Wi-Fi password you entered is not correct. No other change was made other than the OS update. Reboot of AppleTV fixes it, but so does waiting five minutes. 24/7 customer support. All I see is computer and settings buttons upon boot up. Please try again or visit netflix.com/help It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. If your Apple TV stops responding during setup, unplug your Apple TV from power, then plug it back in. My apple TV 4th Gen was working fine, connected to my access point via an ethernet cable up until today 13th Feb 2018. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices. See More. Restart your device. This article explains how to troubleshoot Apple TV connection problems. . I have checked the same cable connection on my laptop and it works!! To test your internet connection, on Apple TV, using the Siri Remote, selectSettings > Network. To get started with your Apple TV device, follow these steps. My Apple tv accepts commands for example to play back an Iview program but within a few minutes or even seconds it reverts to the beginning. Mobile ISSUE: TRAINER DOESN'T ADJUST TO GRADIENT CHANGES WHEN WORKING OUT Wait while your remote restarts. I have the exact same issue. If your remote isn't working as expected, learn what to do. If the Apple TV remote touch area is too sensitive, you can dial it down. Apple TV+ outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. iPhone Apple maintains a System Status site that shows the status of all its services. Hold arrow down and menu reboot Apple TV nothing There was no extended warranty so basically it did not last 5 months and now Im back to cable. Tried all the resets on the remote and changed the battery. Apple disclaims any and all liability for the acts, Fewer buttons so you can use it without looking at it. If you see black bars around your Apple TV picture on your TV, you may need to adjust the settings on your TV. Ive also tested the network strength, which is fine of course. iPhone It seems to have a mind of its own. Do I need a new remote control? I got a apple 4 tv early near release date and connected it to my home theatre. To force Apple TV to restart, press and hold the Menu and Home buttons on the Siri Remote for about 10 seconds. Step 1: Wait for some minutes. Read thins tip whether your having issues with anyone of directions on remote. Plug a laptop into the same HDMI cable in the audio box and displays with no problem. Cat jumps on the table in the middle of the night and switches the TV on. Apple TV remote has a mind of its owneach time it is touched the volume keeps climbing no matter what button you touch! Release the buttons. You can do this by going to Settings > System > Restart, or by holding the Menu and TV button until the light on the front of the Apple TV begins blinking rapidly. If your Apple TV is completely down or broken, you can fix this problem by using the USB cable and connecting Apple TV to your computer and restoring its data from iTunes. Use an Ethernet cable and check for software updates If your Apple TV has an Ethernet port, try connecting your Apple TV directly to your router, or cable or DSL modem using an Ethernet cable. Im loving my Roku more and more. Double-check your connections to the Apple TV and your TV. All these comments regarding the same issues but zero answers. To do so, on your Apple TV, using the Siri Remote, select Settings > System > Software Updates > Update Software. Solution 4: Restart Apple TV After discussing so much about WiFi network issues, let's get back to the device itself. iPhone Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV screen. If your Apple TV is acting up the first thing to try is restarting it. Plug your Apple TV into power and connect it to your TV with an HDMI cable. You also have to set your system up all over again, including reinstalling apps and reentering your passwords. Otherwise, try the following: check for other device interference, sign out of Apple ID, sign out of Wi-Fi network, return TV to factory default. This site contains user submitted content, comments and opinions and is for informational purposes Featured If you need the hard wire, do NOT upgrade until Apple fixes. After setup is complete, go to Settings on your Apple TV and connect to your home Wi-Fi network. If I push the up/down/left/right button, it takes it all the way to the end of that column or row even if I only pushed it once. News Youll be You did! From the Devices Menu section, select Apple TV. I happen to love the remote. If you don't want to set up your Apple TV with your iPhone, choose Set Up Manually. You will now have your content showing up in the TV app on your device. Disconnect all the devices from power for a minute or so. But I cannot get it to actually select the Icon app I am on. Mobile You can often solve persistent Wi-Fi problems by signing out of your Wi-FI network, then signing back in. To solve this problem, navigate to Settings > General > About on your Apple TV. Slideshows Dennis Berry is a Life Mastery Coach and has been working with people worldwide for over 15 years. This is common in some sports apps and in some TV apps where the company doesnt allow you to watch on a larger screen. Technology, Apple Then same problem. Software User profile for user: Name*. Select Plan. I am forever on a screen showing me breathtaking photos of the Bay Bridge and views of San Francisco. One Apple TV remote problem is that it is no longer paired. 1-800-MY-APPLE, or, Sales and As indicated in the previous section, problem with your WiFi is a possible reason why your Apple TV is losing its connectivity. Editorials To fix these problems, first, navigate toSettings > Network and see if an IP address is showing up. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. It is common for some problems to be reported throughout the day. It lets you watch movies, play games, use different apps and even connect to your other Apple devices, all in one place. Then no matter what, I cant turn it up again. Tap on the 'Add/Edit Devices' option. You can also add users to your Apple TV. To restart your Apple TV, navigate toSettings > System> Restart. If the issue still occurs, or if you don't have an Android TV, refer to the troubleshooting articles below. Subject*. Slideshows Yes, your AppleTV has not received an IP address from your router. Apple TV WiFi problems are one of the most common issues that you will experience. It is not user friendly. Apple may provide or recommend responses as a possible solution based on the information If you are experiencing similar, issues you can try some of these fixes, but you may need to wait for Apple to issue another fix. The remote does not appear to be working however when I press the volume control it displays on the screen and appears to still be managing volume control.. I reset this AppleTV, however it didn't revert to the 11.1 it shipped with, it still was at 11.2.5. Did you fix the problem? It isnt here. all deadNFG. Im so sick of Apple!!!!! This works in most cases, but you can also change it to the resolution your TV supports. The little white light flickers like its going to do something but then nothing. When the Apple TV light flashes quickly there is something wrong with the Apple TV hardware. Most of the time this happens when your TV is not set to 16 x 9 aspect ration. Method 2: Fix Apple TV won't connect to Wi-Fi without data loss. Last updated today, 6:59 AM PST. Same here. iOS After that, it would ONLY see wifi. You must follow this sequence of button presses on your remote: 5-time: Home button. If the volume buttons on your Apple TV remote stop working, learn what to do. I can get the Apple TV to power up but the remote will not control it. ask a new question. This video goes into detail on how to setup Zwift using more than 2 bluetooth devices (heart rate monitor, cadence sensor and a smart trainer or power meter.) these are the worst tips ever..common guys is this all you got i could have read the apple users guid ..WEEK!!!!!! check HDMI outlets with PVR all working fine in stuck any advise much appreciated. If it was properly made to quality standards, the many faults reported above wouldnt happen. Restarting these can sometimes improve the connection between your Apple TV and your network. It actually gives you a much more user friendly product than the one you get from iTunes. I also tested at a friend, same issue. When the device has restarted, check to see if your connection problem is resolved. Get some hand sanitizer and soak the round directional area. provided; every potential issue may involve several factors not detailed in the conversations Have an Apple TV in the same room as router, DOES NOT STREAM THRU WIFI. Email Address*. this is beyond frustrating. Then unlock your iPhone, hold it next to your Apple TV, and follow the onscreen steps on your iPhone and Apple TV. Changed and checked new battery , checked cable , rebooted TV , rebooted wifi.apple TV box light is on but wont flicker when remote is applied Mobile If your Apple TV stopsresponding during setup, unplug your Apple TV from power, then plug it back in. Even generic troubleshooting steps like, restarting the device, reinstalling the Apple TV app, checking for software updates, and more are not helping affected Roku users. What do I do? If your Apple TV has frozen, disconnect it from power, wait 15 seconds, and then plug it in again. Video Streaming Server Connection Something else. SOMEONE PLEASE HELP ME If you have the Apple TV in a place far from the router , the signal may not be arriving well. Images via Amazon API. Problem 7. My Apple TV no longer receives iTunes via WiFi. To do so, perform the following steps on the Apple TV: Follow this same procedure to sign back in to your iCloud account. The Survivor Play is geared toward Apple TV gamers that will likely use the remote as a game controller, providing maximum grip so that the remote doesn't fall out of your hands, especially when you're playing a game that requires you to fling around the remote to activate the motion sensors inside. If your receiver keeps rebooting when you are using the Apple TV, mostly hen watching YouTube, you can fix this on your own. Find out what to do if you have an issue when you try to redeem your promotion or free trial for Apple TV+. Mark, have you got any good answer/hints? You could just download the remote app on your iphone and control your Apple TV with that instead. A possible reason for NOW TV ITV Hub not functioning is improper data configuration. Of course, you should also check that your volume is turned up and the TV is not muted. Mobile Try watching on a different device using the same Wi-Fi or cellular connection. The Griffin Survivor Play is a protective sleeve for the Apple TV remote that can save it from potential damage. Lean over in the dark to find it only to bump the touch pad and the movie skips or stops playing. Unplug your Apple TV from the wall power outlet. Ive restarted the Apple TV and the battery is fairly new. This started to occur with the newer iOS versions, so I suspect a bug in the iOS. Either ensure DHCP is enabled on your router and that there are enough IP addresses in the DHCP pool, or manually configure a. the remote is nerve racking to use. Reset All Settings and Unplug Your TV If nothing works, try resetting your audio and video settings to default on Apple TV, as well as your smart TV. usless without them for me. Select your current Wi-Fi network and click Forget Network. Once this is done, unplug the Apple TV from power for seconds. The white status light on the Apple TV device will flash. Recently Ive had problems with freezing or jerky video when using you tube on the latest Apple TV. Slideshows Looks like no ones replied in a while. If all the Apple services are working but you're still having trouble, check your internet service provider's service and support page to make sure that your broadband connection is working. When you use your Roku to stream Apple TV, you must have a Wi-Fi connection to make the connection. Software Software When the Connected notification appears, you can use your remote. If you get a message saying that Apple TV can't connect to iTunes, don't take the device's word for it: Leave it for a moment or two, and try to connect again. Required fields are marked *. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I push the button again and it stops. A quick streek or line appears for a second on the screen like a static surge, happens like every 10 minutes I bought my Apple TV yesterday and it is not connecting. If your computer is connected to the same network, please see the Recommended Bandwidth FAQ page here (quality is based on the connection rate). I have been experiencing lots of connection issues between my apple computer and Apple TV. Copyright 2022 Apple Inc. All rights reserved. I tested the internet connection on the TV for over 10 Mbps and it checks out fine. Technology, Apple I am sure this is to do with piracy issues as there is no problem with playing downloaded videos on my mac lap top from other sources with VLC and from my lap top through an ethernet cable to the apple TV and onto the TV screen like that. I changed the batteries and we switch out remotes. Im trying to connect it to my Iphone but I cant seem to even get to the settings. Yes, it does work, but should not be needed everyday. Solution: move your apple tv close to a power point and plug it in, using the cord. Another easy fix for Apple TV not connecting is to try to restore the device to factory default settings. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. If you can't pair yourremote, make sure that yourApple TV is updated to the latest version of tvOS. However if I try to play these using apple Air and apple TV it insists on taking me through the internet, and streaming the videos from iTunes. Select your network, and then select click. Ive done all thats noted including reboot, proper sign-in/passwords, tested for speed/signal (OK), but every time I try turning the music on, I get a message Problem with loading; try again later. My iCloud photos steam perfectly but no music! After setup is complete, go to Settings on your Apple TV and connect to your home Wi-Fi network. Wait for two minutes until your connection resets completely. Plug it back in and then try your remote again. If you have an Apple TV with an Ethernet port, andyou don't want to connect to Wi-Fi during setup, you can connect your Apple TV to your router with an Ethernet cable. Slideshows If you are experiencing an issue not listed here, contact support. Seeking help!! Wait at least six seconds, then plug it back in. Apple TV what a piece of crap. Streaming movies from iTunes to Apple TV should be a pleasant experience if you have a decent internet connection. While it has a smooth interface, there can be problems as technology is improving daily. It was working perfectly. If the device is far from the router, it is possible that it is receiving a low signal and therefore you may experience some slowness in applications and may not even load. One highlight of Amazon Prime Video is that you can always access it through the app and over the web. please help. While you will stream most of your content to the Apple TV, you can run out of space if you install too many apps, or if it is caching a lot of movies or shows. Check to see if your phone or tablet is listed. iCloud/iTunes Backend. I have reset my Apple TV couple of times and software update but this has not fixed the problem. A miracle! News But often Apple TV takes forever to load movies . He has been sober since April 8, 2003 during which time he became a successful businessman, athlete, and family man. Make sure the remote is charged for 30 minutes. Next steps: reset TV, restart TV, upgrade tvOS, check network connection, restart all connected devices, check Apple Services status. ATV used to work fine but for the last couple of months wifi just isnt working. This may fix the issue in just a few seconds. If not, I'll have to do a return/repurchase to get a device that isn't at 11.2.5. Method 2. Slideshows For live TV watched through ITVX, subtitles will be available to around 80% of viewers, watching through mobile apps, web browsers and most connected TV devices, with work in progress to enable . Under Connection, make sure the network is correct. Apple I called aplle without much help. However, when Im streaming TV, the video is jerky and the sound isnt synchronized. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Our wireless signal in our office is HORRIBLE and I must have it hardwired. Apple TV Buffering Problems. I love my apple tv but after last updates between apple, im having trouble with all my apple devices apple tv being the worse and its the one my family uses the most. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Basically this whole set up has been concocted to deal with internet piracy issues and makes the assumption that your internet connection is up to streaming live from the iTunes source. I had to let my sit for at least a minute before I got amazing results! The only luck ive had reducing this problem is to reduce the resolution to 360p. Congested Internet Connection. I have 2 Apple TVs in the house and I bought a Tv program on the one in the bedroom which I can watch the program on, the second I try to watch the program on the living room Tv it gets stuck on the loading screen, so basically which ever Apple TV I buy a show on I have to watch it on that one !!!!! I cant see any wifi networks on my ATV at all. Release the buttons. Roku on a different level, no problems. This can allow some issues to reset and let you get back to watching without a full reset. On the setting->network it shows the correct IP address, Subnet and subnet mask, all looks good, but no connection. If you don't have an Apple ID, you can create one. Johnny Evans is a former Lifewire writer who specializes in iPhones, iOS, and Apple TV and blogs daily about it at other publications. The bigger question is WHY must a reboot continually be needed? You can use any of the methods above to fix Apple TV problems fast. Sometimes the Apple TV is sluggish, apps dont work or WiFi is slow after installing an update. Air play keeps disconnection about every 10 minutes, thats annoying when streaming a movie from my i pad air 2, i have discovered that when the i pad screen turns off and locks that shortly there after if disconnects from airplay, so the only soulition i can make work is to put auto lock to never and leave the screen on, any other suggestions. AirPlay lets you stream your iPhone, iPad, or MacBook screen to your TV. They are about US$30 to buy. If you cannot stream content from apps or there are other video problems you arent alone. The out of the blue I was able to watch a full program without interruption. Fix Apple TV Keeps Dropping WiFi without Data Loss. My problem is different to those discussed above. Ive rebooted many times, tried all the button combos in the book still the same! When your Apple TV device is back on, follow these steps to set your Apple TV up again. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. My guess that successive upgrades of iOS has introduced problems and Apple just hasnt solved them. What about the newer Apple TV version? It simply doesnt work period. If you can't get past a screen during setup, try connecting your Apple TV to a different Wi-Fi network, like a personal hotspot from your phone. Sometimes the Apple TV network error is caused by software glitches. With no USB ports, I don't see how I can get this device back to a stable version. I have this problem the only way I cure it is to reboot the router never happened on my old non 4K Apple TV box that was plugged in to the same Ethernet port. Hello everything seems to work fine except for the playing of the show. My ATV looses connection with the ipad every 45 seconds and I have to use the pull up display on the ipad to reactivate the airplay ipad setting. Apple makes no representations regarding third-party website accuracy or reliability. If your Siri Remote or Apple TV Remote isn't working, Apple TV is updated to the latest version of tvOS, use the Apple TV Remote on your iPhone or iPad. Or find out what to do if your Apple TV remote isn't working. Oh, and I have restarted the Apple TV and the Modem as well with no success. IPv6 Configuration. Any advice on how to resolve this matter would be greatly appreciated. IfApple TVcan't download updates or check for new software,then you probably have an internet connection problem. Apple TV bite me! Then review the information beneath Status . Make sure your Apple TV is connected to your home Wi-Fi network. When we plugged it in, it would not light up or come on. You will need to check your TV settings and look for an option to adjust the picture size or aspect. To so so, complete the following steps: When your Apple TV device is back on, complete the following steps: The nuclear option is to reset your Apple TV device to factory defaults. ! If you've tried this fixes but are still having trouble with your Apple TV device,contact Apple Supportfor help. First, you can check the connection of the HDMI cable. To get to the back of my TV you need two people to take it from the bookcase to get to the cables. Restart by Unplugging the Apple TV Device Physically disconnect the Apple TV device from power for 15 seconds. If there is no IP address you need to turn your router off for a minute and to restart your Apple TV. only. On the Apple TV menu, go to Settings > Network > Wi-Fi. iPhone v. Android: Which Is Best For You? There are at least 10 wifi networks accessible on my iphone and MBP but my ATV sees none of them at all. Then, plug the devices back in in the following order: modem, WAP, then Apple TV. Here are eight of the most common problems with Apple TV and how to fix them. We routinely see updates to the Apple TV software arrive. So I thought it was a one time thing but there seem to be a bug with Apple Remote disconnecting from 2022 models of ATV. iPhone To go back to a previous screen during setup, press the Back button on your remote. To start over, unplug your Apple TV from power, then plug it back in. How to Troubleshoot Problems When Your Apple TV Is Not Working Troubleshoot a glitch with your Apple TV. Free Eshop Code List Esqti Free Nintendo Eshop Card Codes [ Updated : December 11, 2022] Users Online: 6593 Hold on there, you need to login to . BabakOnly, User profile for user: Any new ideas? They both respond to their remotes and stream Netflix fine. Technology, Apple To fix this, check the color codes on the HDMI cable. Go toSettings -> Remotes and Devices -> Touch Surface Tracking -> Pick a slower speed. Mine wont play Netflix for more than a few minutes and Hulu has no audio also. All my update are on. i could receive ice films and much movies app but now i cant open these, this is really the only one two i use. If that is the case, the app may not support AirPlay. If you still need help,contactApple Support. You forgot the most common problem: the little light on the apple tv is off. Reset Your Ssettings How to fix Apple TV won't turn on? MY APPLE TV BOX IS STUCK ON THE MENU SCREEN & WONT LET ME NAVIGATE TO ANYTHING IT WANT MOVE OR SCROLL EVEN WHEN I UNPLUG IT OR SHUT IT DOWN IT STAYS THE SAME. Most users will see it set to Auto. This can fix the reboot issues. I have checked that I am using the correct file. Select the option you are having issues with, and help provide feedback to the service. . any proposed solutions on the community forums. We unplugged all cables. Contact the vendor for additional information. Apple TV Podcast App Not Working Some users complain that they are unable to use the Podcasts service on their devices. It has a roof mounted projector at the front and an audio box at the rear where audio/visual plug in. My roku or chrome cast have no issue ever. Problems- If the issue persists, try resetting your Roku device. For Apple TV second gen owners, you need to buy a new device. This could easily be related to your home WiFi network or it could be that your Apple TV is too far away. Instructions apply to Apple TV 4K and Apple TV HD running tvOS 13.3 with the Siri Remote and iTunes 1.0.4.104 on macOS Catalina (10.15). The first thing to do if you cannot use AirPlay is to make sure your iPhone and Apple TV are on the same network. Any insight how to fix? If it doesn't work, contact your internet service provider to see if there's an issue with your network. If an update is available, download it now, or set the Automatically Update feature to On. Apple TV 4K, If your TV is that awkward to access ..secure the cables with some slack. By. how to On the setting->network it shows the correct IP address, Subnet and subnet mask, all looks good, but no connection. Software But I still loose the connection between the Apple TV and my devices like computer, iPhone 5s, IPad top of the line. Is any one else having this problem and if so is there a fix? To watch movies in 4K HDR on Apple TV 4K, make sure that youre using an HDMI 2.0 or later cable, and have a TV that supports 4K, HDR, or both. iOS This is a useful tool, but one that can cause many problems. Jun 25 2022 52 mins. If Apple TV still cannot connect to iTunes (or iCloud),work your way through the following tasks. locochristopher, User profile for user: Before you do that, you may want to try unplugging the Apple TV for one minute. Is your Apple TV going to a gray Apple TV app home screen or is the TV app frozen? Press and hold the TV/Control Center button. My Apple TV is plugged in not wireless WHY does it take 3 to 4 hours to down load a movie??? If that doesn't help, reset your HDMI input settings. Apple TV Johnny Evans is a former Lifewire writer who specializes in iPhones, iOS, and Apple TV and blogs daily about it at other publications.